I can't open version 4.0 because it says there is already a version open which I can't find to eliminate

I'm on system 10.5.8. Firefox 4.0.1 works on my desktop but won't open on the other user's desktop (although it has been downloaded and dragged to his applications). We get the message "A copy of Firefox is already open. Only one copy of Firefox can be open at a time." Can't find any other copy of Firefox in his space.

Check that you still have the profile that is listed as Default=1 in the file [http://kb.mozillazine.org/profiles.ini_file profiles.ini]
If profiles.ini is there, but the profile is missing then trash the profiles.ini file and let Firefox create a new default profile.
*http://kb.mozillazine.org/Recovering_a_missing_profile
*http://kb.mozillazine.org/Profile_in_use

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I try to open Firefox but it says there is already a copy open. I have thrown everything away and tried to download it again. It says the same thing!

I have an OLD mac G5 (2004). I have leopard 10.5 - can't go higher than that on this machine. I don't know what else you want to know.
I would like to know how to uninstall it or what to do to make it work. I can't open Firefox at all. It says there is already a copy open but I can't find it.

Ok I discovered my problem. Before I downloaded FF4 I had gone and dragged my "profile" folder onto my desktop. I kept getting the "a copy is already open message" and in my Apps folder FireFox was there but shadowed out with a circle with a line through it. I redownloaded FF4 after putting my "profile" folder onto a USB stick.
After I got FF4 reinstalled I went to Users>Library>Application Support>Firefox>Profile and discovered that I had no profile folder so I simply dragged and dropped the one from the USB stick onto there and bam Firefox 4 opened in all it's glory with all my old bookmarks and everything.

Browser is trying to install updates but cannot because it says "Firefox is already running" Version 5.0

Firefox will not install updates...see question

https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

I can't open iTunes message says" can't read itunes library.itl because it was created with a newer version"

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My ipod did that all day yesterday then went into lockdown ! now the dam thing wont do anything !!!! its stuck in download mode!!!!!!!!!

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Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 19.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

I have been editing a document on my MacBook Pro and iPad, which has the newer versions of Pages. Now, I cannot open on My MacBook. It says I need a newer version of OS. However, I'm not showing a newer version being availabe!!! Can anyone help???

That is Pages for iPad v2.0, which Pages '09 v4.3 can't read.
You need to either stick with the older version of Pages on the iPad or get Pages 5 for the Mac which is only available if you are running OSX 10.9 Mavericks.
Unfortunately that is not the end of your woes because Apple has made iCloud convert the files to Pages 5 now, and Pages 5 has over 90 features deleted on top of doing a shocking job of converting older Pages files.
Peter

HT4623 please help!! how can i configure my iphone 3gs because i've been updated a new version i did it but it's hard to activate it again.

please help!! how can i configure my iphone 3gs because i've been updated a new version, i did it but it's hard to activate it again. this message i always recieved in my iphone
"We're sorry, we are unable to continue with your activation at this time."

You phone was hacked. You can not get help with it here. Hacking / Jailbreaking voids any warraty and forfeits your right to support. Discussing jailbroken / hacked devices is forbidden by the terms of service here.

Hi, I Would like to know what I need to do to make work iWork"09 with my portable which has mac OS Lion 10.7.5 ; it does non open it because it says I need to do some updates but how can I do it if it does not open it ?

Hi,
I Would like to know what I need to do to make work iWork"09 with my portable which has mac OS Lion 10.7.5 ; it does non open it because it says I need to do some updates but how can I do it if it does not open it ?
Thank You

WILL ANYONE ANSWER MY QUESTION? WHAT DO I HAVE TO DO TO GET A REPLY FOR MY CONUNDRUM/

I am trying to upgrade to yosemite (for imac) from version 10.6.8 but even though i have 70gb available on my hard drive it wont let me upgrade because it says i dont have enough memory!! what can i do??

i am trying to upgrade to yosemite (for imac) from version 10.6.8 but even though i have 70gb available on my hard drive it wont let me upgrade because it says i dont have enough memory!! what can i do??

Install more RAM in the computer; the Mac needs to have at least 2GB of RAM and should have 4GB or more first.
(125734)

HT5361 I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

If you cannot get mail to quit/force quit, you can always remove power from your Mac.
NOTE: removing power is a bad idea, and can result in data loss, but sometimes it is the only thing left to do.
Press and hold the power button for 5 to 10 seconds, and the Mac will power off.
When you power back on, the Mac should reboot.

I installed Mavericks a few days ago and downloaded all the available updates, which installed correctly (or so it says). Now I can't open my iPhoto app because it says it's being updated. Any suggestions?

I installed Mavericks a few days ago and downloaded all the available updates, which installed correctly (or so it says). Now I can't open my iPhoto app because it says it's being updated. Any suggestions?

There are two ways to recover from this condition.
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Store ▹ View My Account
from the App Store menu bar, then select View hidden purchases. Stop or resume the download.
2. Open LaunchPad and find the icon of the app you're trying to install. There will be a small progress bar below it. Click the "X" to stop the download.

I can not get iTunes to open on my macbook air and I'm running 10.84 it is saying there is a newer version to download

I can not get iTunes to open on my macbook air and I'm running 10.84 it is saying there is a newer version to download or quit itunes so it dose not fully open

The file that I'm have issues with in itunes is the file called iTunes Libary.itl.
So just to get itunes to open I had to delete that file and then sync all of my music back into itunesday, is there anyway so I do not have to keep doing that?

My iphoto won't open because it says I need the newest version, however, no updates will download because it says I need a newer version of iphoto....But I just downloaded iLife'11....Don't get it?

My iphoto won't open because it says I need the newest version, however, no updates will download because it says I need a newer version of iphoto....But I just downloaded iLife'11....Don't get it?

What version do you have? What's the exact message you get?

Firefox won't open because it says it is already open when it ain't

Firefox won't open because it says it is already open. It appears Firefox is operating in the background. Tried to remove it but we get the same message to log out of Firefox. For 10 years we have been using McAfee with all features but it does not detect any virus or malaware etc. It appears it might be a malaware problem but even using all the latest Microsoft fixes hasn't helped. We used Vista Business Professional with all the latest service packs updated. We use the latest version of Firefox as of up to around 3 weeks or so ago when this issue first appeared.

I suspect you need more expert help but here are a few things you can try.
If you can't open Firefox(double click on Firefox desktop icon) try Safe Mode - Hold down the Shift Key as you double click on the icon>don't check anything on the page that opens>continue. If Firefox opens and works in this safe mode go to Add-ons> Extensions and look for "Ask". Then look at Add-ons >Plug-ins and again look for "Ask" . Remove, delete,disable any Asks. If you do remove any, close Firefox. And try again in Normal Mode.
The Ask website has detailed instructions for removal but you need to find it on your computer and have your computer in working order.
If there is no sign of Ask and Firefox is working well in Safe Mode you should work your way through this -
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Eventually you might need to grapple with About:Config and even your Windows Registry but I would recommend a complete uninstall and re-install before that. Unfortunately that often doesn't work.
That all sounds very daunting but taken step-by-step you might get lucky early.

I upgraded to Firefox 6 and now when I try to open it, a window says there's already a copy of Firefox open and there can only be one at a time but there is no other copy!

I was trying to update my Firefox profile from my old computer and it didn't work and as I was in the middle of that process I was prompted to upgrade to Firefox 6 which I did. But now when I try to open Firefox, it won't let me because it says there's another copy already open. I have taken everything related to Firefox except the brand new version of it I just downloaded off my computer and I still get that message. What should I do?

I have a similar problem; but I think the cause of the "already running" message is that my computer crashed.
I rebooted before I learned to look for the parent lock file, but even when I knew to look for it, I found my original profile folder to be empty.
So I created another profile folder, and FF works, but I cannot access my old profile folder. When I open the location where it should be, nothing's there. But if I go to profile manager, I see my original profile is still there (and it has a location, it's where it should be - and where it's invisible, but even if I type in this location, nothing comes up).
I tried making all folders visible (I run Windows 7), but this did not make my old profile visible.
I want to find it because of the bookmarks I bookmarked recently.

I can't open version 4.0 because it says there is already a version open which I can't find to eliminate

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