I can't play a number of songs in my library because my computer cannot find the original file?
Even though I downloaded these songs from the iStore, my computer cannot seem to locate the files and i've lost well over $50 in music that i have purchased. I have no idea how to fix this and I have a road trip tomorrow. I need help!
Hello kcculbertson,
It sounds like some of your purchases are not being found and have the exclamation point to the left in iTunes so they will not play. Take a look at this article to see if you can locate them:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
If you cannot locate the files, you can always delete them from the list in iTunes where they will not play, and then re download them free of charge from the iTunes Store with this article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .To download all available items, click Download All.
Thank you for using Apple Support Communities.
Cheers,
Sterling
Similar Messages
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when i click a song in my itunes library it says it cannot find the original file and something told me it was because bonjour was gone off my computer somehow idk please help if anyone even can this is 65.3 gigs of my life
What computer, OS and iTunes version are you using?
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Downloaded a music file which originally played through my playlist in iTunes but now it comes up with a message that the original file cannot be located although the file appears in the play list. It asks if it should search for the relevant file which takes me to the root directory and is no help.
Hello gordon175
You would need to locate the song on your computer to link them back up so it will play. If you cannot find it and it was purchased from the iTunes Store, you can delete the track and download it again for free.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/ht2519
Regards,
-Norm G. -
Itunes will not play a number of songs in my library as they were purchased a long while ago using an email address and ISP that I no longer use. When I try and play them I get the message "this computer is not authorised to play this song, authorise your computer now". Any ideas?
Hello, quckvic.
Thank you for visiting Apple Support Communities.
You will need to reset your Apple ID password via the steps in the first article below. Take a look at the option that refers to answering the security questions. Since you do not have access to the email account and if you are unable to answer the security questions, see the second article.
If you forgot your Apple ID password
http://support.apple.com/en-us/HT201487
Contact Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
I can't play the song in my library bec they can't find the original file which i can play before may be I try to import mp 3 which couple song from mp3 can play but the song that come from original cd or purchase from itune store can't play
iTunes doesn't import it INTO the Library, it keeps it in it's original place and just adds the song into it, try and find them again and re-add them into your library.
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i recently had to rstore my pc. i had copied my itunes file to a flash drive and have since reinstalled it. Now, i am unablt to play certain imported files and have and exclamation mark. it says itunes cannot find the original folder. how can i play these songs if there is no other folder to find them in?
If you right mouse and select Get info it will show you the Apple ID used to purchase these songs.
Usually the name of an apple id is based on the email. So knowing that you may have forgotten the Apple ID password.
You can request a new password here http://www.apple.com/support/appleid/ -
How can I relocate songs from my Itunes? Itunes tells me that the original files can not be found! can someone help?
punzete wrote:
I can't do it that way. I erase these songs from the iTunes Library, but when I sycronize the iPhone, all these songs are copied again to the Library. Isn't there any way to stop that? Everything I buy on iTunes Store through my iPhone cannot be erased from the iPhone?
WHY can't you do it the way 100 million people do it? -
Why does Itunes say it can't find the original file for a particular song?
why does Itunes say it can't find the original file for a particular song? and then asks if I want to locate it? I can't access a bunch of old song files. any new cds are available to me in itunes. all others are not accessible. how do i merge the new cd's with the old ones so that all the songs are playable in Itunes. thanks.
sheri 0713 wrote:
Of course, I have backed up to CD and/or external drive.
I'm wondering if you're attempting to maintain your library on your external HDD? If iTunes has been directed to use a location on your external hard drive as your iTunes Music Folder location (you can check this in iTunes > Preferences > Advanced tab) you MUST ensure that the hard drive is connected to the computer and mounted in the Finder prior to launching iTunes. If it isn't, it can cause this error to appear. This is probably one of the most common reasons this error begins to appear.
It seemed my purchased songs were the first to DISAPPEAR and I had to rebuy.(Nice scam in the bug?)
So... why not restore them from your backup? If, for some reason, this wasn't an option, you could have also recovered them from any iPod or iPhone they were currently synced to (http://support.apple.com/kb/HT1848), or, you can also email iTunes Store support and request a "regrant," which is a once-per-account exception they might be able to offer you and allow you to download missing purchases again.
I am now convinced this a HUGE BUG in 7.7.1. and possibly the previous version or two.
I'm not so sure... I've never run across this particular error (my library is stored on my internal hard drive, but copied to an external for backup purposes with an application other than iTunes or Finder. I don't think Apple will provide acknowledgment to issues experienced only by very small numbers of people... I'm one of those, perhaps foolish, individuals who allows my computer to download updates immediately, rather than waiting for fear of problems, and again, I've never had this error.
CG -
Help! (please I have a 1GB iPod that's loaded with music for which my computer can no longer find the original files-due to external mass storage crash during recent move. Is there a way to import iPod music back into my iTunes library on computer???
Or If there is any purchased music then you can try to transfer purchases
http://support.apple.com/kb/ht1848
If you're in the US you can reload purchased music
http://support.apple.com/kb/ht2519 -
HI there, i purchased CS5 Photoshop back in 2010, and had to format my mac. Now i need to download my CS5 again, but cannot find the download files. Where can i find the download of CS5? I have my serial code but cannot find the download.Downloading, Installing, Setting Up
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ITunes can't find the original file?
I have my entire iTunes collection on my iPod and, supposedly on my laptop. Yet every time I click on a laptop song, I get a message telling me that ITunes can't find the original song, do I want to look for it? I then have to run "Search", wait for the song to appear, and click on it to add it to my usable library. Then, I get two listings for the same song, and if I eliminate one listing, I get the "can't find original" message again. I have just under 60 gig of music and I don't want to search and add thousands of songs when they are already in there somewhere. I appreciate greatly any one's expertise in helping me solve this frustrating problem. Thanks!
Hi, Mike-D.
I'm assuming your music files are all in one centeral location - the iTunes Music folder or what have you.
There are a few basic strategies for dealing with your unfortunate situation:
1) Telling iTunes where the lost songs are on a one by one basis.
2) Moving the songs to where iTunes thinks they are. Unfortunately, there's no way to find out where that might be.
3) Start with a new iTunes library. Regrettably, this method will lose your playlists and related information (Ratings, Play Counts, Dates Last Played, etc.).
If that's not a deal-breaker for you, delete the current entries in your Library by highlighting them - iTunes Edit menu > Select All - and then right-clicking > Delete . You remove the entries from your Library but keep the files themselves in your iTunes Music folder, again that's assuming that's where they are in the first place.
You can then add them back into your Library by selecting the iTunes Music folder in Windows Explorer and dragging it into the Library entry in the iTunes Source List (left-hand column). -
Error 1301: I need to reinstall Acrobat but can't find the original file
Error 1301: I need to reinstall Acrobat but can't find the original file
Pro
Danielle
Danielle DeGarmo | DEGARMO CREATIVE | 703-351-6767
2258 North Vernon Street, Arlington VA 22207
Dropbox: https://dropbox.hightail.com/DCsend -
HT1338 I've shortcut file and i can't find the original file
I'm a web developer and i use XAMPP .. I removed file from htdocs to trash and before i removed it , i took a shortcut to my desktop
The shortcut doesn't open and i can't find the source file in trash
Where can i find my source file :'(If you put the file in the Trash, the alias will not open it. It should tell you that it cannot open it because it is in the Trash. However, if it is no longer in the Trash, the alias will not be able to find it.
If you deleted the trash, there is nothing left for the alias to point to.
Did you try searching with Spotlight?
If it is not in a user accessible place, you might need to search with the Finder.
Type cmd-ctrl-F. Click the Add button to add criteria,
You'll need to add a criteria to search for System Files. In the criteria (Kind) popup menu, select Other...
Then, scroll down and find System Files. Select the checkbox so it stays in the menu and click ok.
Set the second popup to Are Included.
Select This Mac and type htdocs in the search field. -
So basically I tried to back up my itunes library to my external hard drive and when I followed the instructions and then went to play a song it said Orginal file cannot be found. It said that for all of the songs. I'm not sure how to fix what I did, I already tried consolidating and all of that stuff and it didn't locate the files. I'm guessing that I somehow deleted the original songs along the way. I synced my iPhone without knowing what I did and surprisingly all of the music is still on my phone. So now that I've completely screwed up my iTunes account, I need to know how to get all my music back onto my iTunes account and have that library only on my external hard drive, not my computer. Everything looks fine on my iTunes besides the fact that it cannot locate the files but what I'm afraid of is me syncing and backing up my iPhone and then being left with no music because it syncs to the empty songs. How can I fix this? and if I can't fix my iTunes library is there anyway for me to still be able to backup my iphone and all the music on it, without erasing my music?
Well I'm not sure if I correctly backed up my itunes library because when trying to open itunes from that back up it keeps saying original file not found. Okay this is going to sound confusing but bear with me. I "backed up" my itunes, meaning I just dragged and dropped the iTunes folder into my external hardrive, and then I changed the destination on iTunes to open from my external hardrive. It was working fine when I did that, however I did that just on my own, I didn't know about consolidating the files or any of that so I hadn't done that before copying the folder to my external hard drive. I can't remember but I'm pretty sure I deleted the iTunes folder after I had copied it to my external hardrive. So I did that and it was working fine, I was able to open my itunes with my external hardrive. BUT yesterday I thought that I hadn't done it correctly because I didn't consolidate the files and all that, so I wanted to be more thorough and do that, I followed the steps to do that but when I did that I think it got all the files from my computer and not from my external hard drive so it basically didn't find anything on my computer because I had deleted them. And like an idiot, I replaced the iTunes folder on my external hard drive (the one I did correctly the first time), with the one I did wrong. So I believe I pretty much deleted all the music files from both my external hard drive and my computer. Please correct me if I'm wrong?
I believe getting all my music back on my itunes is a lost cause. BUT I still have all my songs and stuff on my iPhone. My question is, if I plug my phone into my computer and sync it, will it erase all my songs from my phone? A little more info, my iTunes still has the names and stuff of all my songs, they just can't be played because the files are missing, my iPhone doesn't need to erase and sync when I plug in my phone because it's already synced to my computer. What I'm afraid of is when I plug in my phone to backup and sync, will it erase my music because it can't find the files on my computer or external hard drive anymore? Or will it just leave the songs because they're already there (on my phone) and only sync the new songs that I've downloaded? I just need to know is my iTunes still going to be functional as far as me being able to backup my phone?
I have a lot of songs purchased from iTunes but a lot (like 60%) are from CDs that I no longer have. So re-downloading my music would only account for 40% of my library. -
did file maint on computer, not ipod list in computer not linked with actual place of songs in computer. What can I do to remap the itunes list in the computer to find actual songs.
You didn't move the library or rename the folder or drive it was in? Are your songs IN the library or are did the library point to them elsewhere on your drive? Obviously something happened, any idea what?
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