I can't play videos and have followed all advice I've seen

I can see I'm not the only one as it's mentioned on the forums a few times, but I can't play videos on Itunes or Quicktime anymore.  I've been through each step mentioned by various people one by one and it's still not working - please can someone help?  I've just bought a lead that enables me to watch my computer on my TV screen and downloaded a whole heap of films, but the only place I can watch them is on my phone!
Thanks.

similar problem, and I sometimes get "can't load wrong format" warniings for non-purchased mv4 and mp4 content. Previously I'd given-up trying but recently a need for traveling movies has raisd the issue again.

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