I can't print labels off of ebay

The other day my computer stopped me from being able to print labels from my Ebay-I now have to use Internet Explorer for label printing. Ebay rep said to clear browsing history which I did but didn't help. While I can print word docs I can't print Ebay labels.

Thank you-I think two things were happening
1) print to file was selected as I found the labels that I didn't get printed in a file and
2) the wrong printer was in the name field
thanks a ton!

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