I can't print printer friendly version on Ancestry.ca whereas Internet Explorer can.

I have a family tree on ancestry.ca that can be printed on using a printer friendly version. I have used Firefox in the past with no problem printing, but recently when I tried to print, it would only print the first page. I went to print preview and it would only show the first page. All the rest were blank except for the headers and ancestry logo. When I emailed them with the problem, they suggested that either the web browser I was using or my antivirus program was the problem because they went into my account and everything seemed to be working properly. I tried Internet Explorer and everything worked fine. No problems printing. Fire Fox is my default browser and I prefer to use it but something has changed recently. I don't recall changing any settings so perhaps you could tell me what the problem is.

Hi Bigggtommy, you wrote:
<blockquote>When I click print (top left) it says "an error occurred while printing"
</blockquote>
Do you mean you can't even call up the Print dialog from the File menu without getting an error, or is that after calling up the dialog and clicking OK?
When you select Print from the 3-bar menu, Firefox should call up Print Preview. So neither method is working for that.
It seems that Firefox is having a severe issue with reading some metrics from your printer driver or has some other setting or program problem.
In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Any difference?

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