I can't purchase any app in my new devices "security questions issue"

Im soo sad and angry from apple support ..
i have thisproblem since 4 months now and the support wont solve it ..
i got ipad 3 few months ago .. when i try to purches new apps for it the account ask me to answer the seucrity questions , even the answers are right it says it wrong !!! but when i purches and app with my old ipad or macbook pro its fine...
now i got macbook air and the problem become bigger to me .. i dont want to purchas in my old devies and go back to the new once to download them !!!
yaa , when i try to change the security question !! i couldnt find the option !!
i hope someone can help me
Amira

 Account Security Team (AST) 
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

HT5312 i cant purchase any app because I forgot the security questions

PLZ i need security questions

The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!

Read this:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312

HT5312 Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!

The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

Hi,I want to buy some apps today.
While I was ready to purchase , the store ask me to answer my security questions.
But I had already forgot my answer !
Now I can't purchase any app, help ! Thanks!

The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Hello.i have 6 $ on my apple ID.but i can not purchase any app from the US appstore.can not you halp me anything?thank you in advance

Hello.i have 6 $ on my apple ID.but i can not purchase any app from the US appstore.can not you halp me anything?thank you in advance

Not a good idea on a Public Forum.
Kaxuchelaa wrote:
I can give you my apple ID and password...
This is a user to User Technical Support Forum provided by Apple.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I can't purchase any apps from my app store

i can't purchase any apps from my app store

This is an Apple issue, tested mine from FiOS and Comast, same errors, iPad, phone, AppleTV

HT201303 How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten

How can I find out what my security answers are? I am trying to purchase an app on a new device and it won't let me without answering and I have totally forgotten

Welcome to the Apple Community.
You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.

HT201303 I forgot the security answers for my App Store account and I can't download any apps on my new apple device

I can't download any apps on my new i device because I forgot the security question answers. How to I get the answers back? Help plz

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT5312 My rescue email address is no longer used, I can't get any emails from apple about my security questions. What shall I do?

My rescue email address is no longer used, I can't get any emails from apple about my security questions. What shall I do?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104597)

My aaple id asking security question while I am try to purchase on App Store they asking a security questions which I unable to answer because I forgotten answer please help

My aaple id asking security question while I am try to purchase on App Store they asking a security questions which I unable to answer because I forgotten answer please help

How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.

HT201269 i can't get any apps with my new email address as i can't edit the old one on my new iphone5s

I can't accsess my apps on my new iphone because it keeps coming up with my old email address and i cant edit it???

Hey arnwrkr,
Thanks for the question. It sounds like you wish to change the email address associated with your Apple ID, however the address you wish to use is already in use as your rescue email address. To accomplish your goal, we’ll need to first remove your rescue email address:
Manage your Apple ID primary, rescue, alternate, and notification email addresses
http://support.apple.com/kb/HT5620
Next, you can change your Apple ID to new this email address:
Change your Apple ID
http://support.apple.com/kb/HT5621
And finally, be sure to update the features and services that you use with your Apple ID:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Thanks,
Matt M.

I can not purchase any app

I can not download or purchase any application in my iphone 4 and it messaged to me you must verify payment info before you can make purchases and now how can i do for solve this problem?

Log into your account and review your payment method and make sure you have a valid payment method. A valid payment method is required even for free apps.
iTunes Store: Changing Account Information

HT201303 What do I do I forgot my apple security question and know I can't purchase any apps ?

Hey apple community I need I little bit of your help I was recently going to ours have an app but it asked for my security question and I forgot my security question what do I do know?

Either reset the password via iforgot.apple.com OR contact support 1-800-APL-CARE

HT201303 I forgot my security questions, what do i do? I can't purchase any apps.

please help I wan't to buy photography apps

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

I can't purchase any app in my new devices "security questions issue"

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