I can't purchase anything unless I answer both security questions after the password and can't remember security question answers. What do I do?

Question in subject

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

Similar Messages

I cant update my iPhoto from app store is aking me to sign in to a acount that I recently change the password and I dont use it a lot. what can I do?

I cant update my iPhoto from app store is aking me to sign in to a acount that I recently change the password and I dont use it a lot. what can I do?

Find the password or reset it using the lost password link
LN

I have a iPad mini, I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

I recently acquired a $15 iTunes card to get apps and music. I have forgotten my security questions and I cannot buy anything HELP (I tried to reset them in the Password and Security tab but the text under the questions does not show)

Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699?viewlocale=en_US&locale=en_US
Try the link above. Try to find a phone number for your country, call and ask for account security.

TS2446 I can't purchase anything cause I forgot my security answers

I can't purchase anything cause I forgot my security answers and need to no if there is a way I can reset my questions and answers

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

I just reset my computer and my itunes account is not allowing me to do anything unless i answer my security questions. the problem is i never supplied them with the answers they are asking.i don't know what to do!!!

i just reset my computer and my itunes account is not allowing me to do anything unless i answer my security questions. the problem is i never supplied them with the answers they are asking.i don't know what to do!!!

https://expresslane.apple.com/Issues.action

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried r

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried removing the game several times and reinstalling but the box still appears, I even tried installing the game on a different apple I'd, and still the box is there, do you k ow how to fix this?

Hi Bev076,
I would try these ideas first:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that doesn't resolve the situation, I would suggest reporting it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Take care,
- Ari

I recently purchased used macbook pro 15" but unfortunately i erase the harddisk and did not have back up but when i try to reinstall the mac os x lion it ask me the id password,how i can purchse the mac os x lion.

i recently purchased used macbook pro 15" but unfortunately i erase the harddisk and did not have back up but when i try to reinstall the mac os x lion it ask me the id password,how i can purchse the mac os x lion.
where from i can buy the mac os x lion because i am using windows base system when i try to buy from apple web side it show in app store only not in itunes

Have you tried booting from the Recovery HD to reinstall Lion?
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
You will need the Apple ID and password used to purchase Lion. If you have not purchased Lion, then you will need to purchase the Snow Leopard DVD and install Snow Leopard then update it to 10.6.8 to access the App Store where you can purchase and download Lion under your own Apple ID. Or you can purchase the Apple USB Lion installer flash drive at any local Apple retailer or the Online Store.

I have selected purchased for an album on itunes (iphone 4s) 2 days ago and it is still saying downloading. What can I do?

I have selected purchased for an album on itunes (iphone 4s) 2 days ago and it is still saying downloading. What can I do?

ISHINNA wrote:
please contact me as soon as possible with proof that it is yours i hope the person hasn't left my country yet
How do you know that the owner lives outside your country?
You are wasting your time here as whomever lost the phone will most likely not look here as this is not a lost and found. If the phone is unlocked (doubtful) try calling some of the contacts on the phone so maybe they can reach the owner. In anycase turn it over to the police. They are probably better than you at trying to locate the owner.

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email addr

I have to reset factory settings but Apple ID is old email no longer used. I can't recall the password and when I went to answer security questions it told me my date of birth was wrong. How do i rest password but get it sent to my current email address

Go to http://iforgot.apple.com to get help with your password.

When purchasing from itunes we exceeded the limit and think we remembered the answers and rescue email address is incorrect.

when purchasing from itunes we exceeded the limit and think we remembered the answers and rescue email address is incorrect.

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102358)

How can I reset my security questions? When I go to the password and security section it asks for the answers to my security questions.

I keep reading that you can reset your security questions by going to the "password and security tab" in you apple id account. When I do this, however, it first tells me to enter my answers to the security question to verify my idenity. It there another way to reset them?

On your computer or safari on your iOS device navigate to:
          For Canada - https://appleid.apple.com/ca.
          For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57.   Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

Hi I'm Mohammed abwane from Saudi Arabia. I purchased my me I phone 5 last march 2013. One week ago I try to restore this phone but when I arrive to activation point, this ask for apple Id and password. Unfortunately I forget the password and email I use

Hi I’m Mohammed abwane from Saudi Arabia. I purchased my me I phone 5 last march 2013. One week ago I try to restore this phone but when I arrive to activation point, this ask for apple Id and password. Unfortunately I forget the password and email I used for opening my account.
Then I send it to the suppler where purchased this phone they told me there is no way to fix this unless I give them the Id and password .know I don’t know where I can go because in my Location nobody know how to fix this problem.
At less I don’t know what I can do to fix this problem because I use this phone for my work and All my data and phone number in side this phone
Notes :- I have all the document ( invoice and box for this phone )which say that I phone for me .
I hope to get any answer from your good site other whys this phone will be useless for me
Thanks .
<Email Edited By Host>

If you can't remember your apple id or password then sadly that phone has been bricked, without that infomation te activation lock cannot be removed by apple or anyone else.

The passwords and usernames i have for my sites got erased, how can i get them back or reset them so when i open them they nolonger ask me por that info like gmail

Firefox deleted all of my saved usernames and passwords for the sites i allowed them, For instance I can no longer click gmail and be at my e-mail and see my email, but i am promoted for password and username.

''passwords and usernames i have for my sites got erased''
Did you have them after updating Firefox, or did you lose your passwords as well. If you lost everything you either created a new profile and are in it, or you accidentally/intentionally cleared your history (see picture link). If you cleared your history, the changes are permanent and they are gone.
If you cleared your history, except for bookmarks in backups, you will have to try for
#Data in an older profile, for most people this would only be if one accidentally created a new profile, such as during a Firefox installation.
#Your own backups
#Old password, cookies from Internet Explorer
Use the "Alt" key to temporarily see your toolbars. Use the view menu to display any toolbars that should be displayed, such as the Bookmarks Toolbar.
Check these:
*Do you have bookmarks Ctrl+B (Bookmarks sidebar), if you don't see your own bookmarks but you see those from when you first installed Firefox, you are probably in a new profile, using the Profile Manager could bring up another profile.
*Check your current bookmarkbackups for dates
:On current profile, you can check dates, and restore/replace current bookmarks from a backup. "Ctrl+Shift+B" to bring up the Library List, then in the "Import and Backup" menu, choose Restore to see what dates are available. This will tell you the last 11 dates you used your current profile in Fx5 (5 days if Fx3). You can restore if your bookmarks are messed up.
Profile: ''Find out if there are multiple profiles''
:type in '''about:support''' into the location bar<br>:Click on "Open containing folder"<br>:You are now in your current profile<br>:go up one directory level to "'''Profiles'''", where you can see if you have more than one profile directory<br>:files of interest (check last used/update dates) within profile: places.sqlite file, and within bookmarkbackups folder are .json bookmark backups for dates.
'''Deleting History/Lost History''' (Tools -> options -> Privacy), make sure you are not clearing in "Settings for Clearing History" anything but cache. The items you have check-marked there will be cleared at end of session if "Clear history when Firefox closes" is check-marked. If under tools you click on "Clear recent history Ctrl+Shift+Del" you should be asked for how much history to delete {1hr, 2hr, 4hr, today, everything} and what to clear in the details drop-down. Make sure when using the location bar you are displaying both "History and Bookmarks" so the AwesomeBar can look for items from both.
* http://img232.imageshack.us/img232/4928/clearcachew.png
'''You should be backing your for Firefox profiles''', there is not a lot of data and you should be backing up frequently. The is a lot more data for other applications in you Windows user library and you should be backing up data from there as well.
When you backup all of your user data to external hard-drive (500GB to 3TB) your Firefox profiles would be included.
But this is about Firefox. For Firefox a thumb drive would probably suffice to backup one or more profiles.
'''backing up your Firefox Profiles''' (the following is all on one line)
xcopy C:\Users\''<username>''\AppData\Roaming\Mozilla\Firefox\Profiles\*.* g:\profiles\*.* /s /d /h /y /c /q
'''Profile references:'''
*http://kb.mozillazine.org/Profile
*http://kb.mozillazine.org/Profile_Manager
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
*http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

How can you get your ipod touch open when you forgot the password and its disabled and not connected to wifi

How can you get your iPod touch open when you forgot the password and its disabled and not connected to the Internet Connection and you don't want to reset it.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

I am unable to sync all my selected songs to my iphone. The error message is that the computer is not authorized. However, I have authorized the computer and iTunes confirms that. Any ideas what can be done to fix this. My phone is an iPhone 4S.

I am unable to sync all my selected songs to my iphone. The error message is that the computer is not authorized. However, I have authorized the computer and iTunes confirms that. Any ideas what can be done to fix this. My phone is an iPhone 4S.

Were some of the songs purchased from a different itunes account?

I can't purchase anything unless I answer both security questions after the password and can't remember security question answers. What do I do?

Similar Messages

Maybe you are looking for