I can't purchase gems or items on games, what should i do?

I can't purchase gems and any items on any games. It's been 1.5 weeks.
I used itunes gift card, for the first time, i played dungeon 4, i can purchase gems.
In the next day i redeem again, and the issue happened.
I can't purchase gems on dungeon 4. I tried install n played another games, it still happend.
Im so frustrate with this, on screen always showing " Your purchase could not complete. For assistence contact Itunes Support"
What should i do?
I already contact itunes support too...

http://support.apple.com/kb/ht1212
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Hi
My name is Tung, I from Vietnam. I used visa card of Agribank and it is my card, my idevice is new iPad
I buy app of appstore on my ipad no problem but can't purchases in-app ( can not purchase gems in game Clash of clan" because I see pop-up "Your purchase could not be completed. For assistance, contact Itunes Support"
I hoped that your reply will arrive soon and my problem can be fixed by you or you can guide me how to fix it.
Thanks and sorry for my English so bad

o0aime0o wrote:
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Use this Link > Apple Support iTunes Store Contact

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