I can't re install from disc photoshop elements 12 disc on new hard drive. any suggestions? Thanks!

Trying to reinstall photoshop elements 12 on new hard drive with disc. For some reason it won't install. Any suggestion?

For some reason it won't install. Any suggestion?
Any clues you can offer us? Screenshot, error message, error codes.
Without more info we're all guessing.

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    You are now chatting with Bindiya. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
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    Nicole Ramirez: thank you for responding.....
    Bindiya: Hi Nicole.
    Bindiya: I understand that you are unable to activate Photoshop. I will be glad to help you with that.
    Nicole Ramirez: ok~~~~
    Nicole Ramirez: does my situation make sense?
    Bindiya: Yes, please stay online while I check this for you.
    Nicole Ramirez: ok..........
    Bindiya: Thank you for staying online.
    Nicole Ramirez: no problem........
    Bindiya: May I have the serial number of your product?
    Nicole Ramirez: REMOVED
    Bindiya: Thank you for the serial number.
    Nicole Ramirez:
    Nicole Ramirez: hope to get a increase of a program before the years end. Funds are tight right now.
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    Nicole Ramirez: ok........ i am guessing, you are helping more than one guest/customer.
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    Nicole Ramirez: so the error is: invalid serial number
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    Bindiya: Just to confirm, which link are you referring to?
    Bindiya: If you still want to use Photoshop Elements 6, then I would suggest you to visit our forum link. I will provide you with the forum link.
    Bindiya: Please click here to see the forum.
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    Nicole Ramirez: several knew what i should do....
    Nicole Ramirez: anyway, that is what the forum told me to do.
    Bindiya: In this case, I would request you to post your query in forum and our expert will contact you back.
    Bindiya: The price of upgrade version is US$79.99.
    Nicole Ramirez: guess not with no job presently....

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