I can't receive and make calls!  It fails

I can text, chat on What'sapp, use the internet, but calls fail and nobody can call me.  Help!

Hello there, Ninabby85.
The following Knowledge Base article offers some great steps for troubleshooting the issue you're describing:
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Follow the steps below to resolve this issue. Please test after each step.
Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Check your phone settings:
Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
Check for any blocked phone numbers: Tap Settings > Phone > Blocked.
See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
Try to make or receive calls in another location.
Attempt to isolate to one network band:
If you're having the issue on LTE, disable LTE, if possible, and try again.
If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
Contact the carrier to check the following:
Your account is properly configured to use the specific iPhone that has the issue.
There are no localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.
Restore the phone as new.
If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • HT1807 With cellular and Data networks off, can I still receive and make calls on my 4s

    With cellular and data networks off, can I still receive and make calls.

    Old guy, still learning to use cell phone. Going out of US and don't want to have big charges when I return. I do want to have my phone on for emergencies and I plan to get international  cell. and messaging.

  • My iphone 4 wont receive and make call i already  did reset networ setting but still wont work..help me pls..

    anyone can help me about my prblem on my iphone 4,.my phone wont receive  and make calls..i already did the reset network setting,and off the 3G ..but still wont work..help pls..thks

    try easy first.  if pre paid make sure you have not ran out of date,might need top up.  if on contract check with your provider to see if they have stopped your account, if all fails ring apple

  • Facetime is not working in Ipad 2 after updating IOS5. I can't receive and transmit calls. Facetime uin the setting is on.

    Ipad 2 WiFI + 3G, Facetime is  not working after updating to IOS5. The facetime in the setting is turned on. I can't received and transmit calls.

    I have the same problem since updating to IOS 8.3. Any app to which I want to send a new link via IMessage does not allow me to select a contact to send the IMessage to. Using a pre-existing thread does not have same problem.

  • Iphone 6 plus can not receive or make calls

    Intermittently, I can not eceive or make calls on my iPhone 6 plus.  Callers tell me that they call me, they hear the phone ring a number of times and it goes to voice mail.  I get the voice mail notification but my phone did not ring.  When I try to make a call, I get a recording that 'the number or code that you dialed is not valid.'  Other times the message is that I am not authorized to make a call on this device.  Other time it works fine.
    I can not detect a pattern.  I reset the PRL ( Iuse Sprint).  I did a soft reset on phone.  I called Sprint and they did something on their end but it didn't work.  They told me to take the phone back to Apple.
    Any suggestions?

    I have this same problem and just finished speaking with AT&T (though I cannot make or receive any calls). The technical support staff opened a case. This problem seems like it may be related to the problem reported in the following threads:
    iPhone 6 AT&T Activation Issues
    and
    http://forums.macrumors.com/showthread.php?t=1783862

  • TS4185 i am using the same apple id for facetime in my iphone and mac. now, only my iphone can receive and make facetime calls. why can't facetime calls in my mac get through?

    i am using one apple id for facetime in my iphone and mac. my phone is able to receive and make calls while my mac is not able to do both. what is the problem.

    thanks.  your answer was correct, clearer.  I have another question, maybe you can answer.  I just purchase my ipad2 2 days ago.  yesterday, there was a sound.  today there is no sound.  there is a sound only in movies and you tube and music.  but no sound on all apps and keyboards.  I look it up and seems like ther are few that have this problem.  I called walmart coz I bought it there and they told me that they have not heard that before but if I can't fix it, just return it and exchange it with anew one since I have 14 days to do that.  I tried rebooting it and still won't work.  Should I just restore it?

  • How can i get the small sircul contact pic when I receive or make calls instade of the full screen pic ?? Cannu help me plz

    How can i get the small sircul contact pic when I receive or make calls instade of the full screen pic ?? Can u help me plz

    Settings you make in ACR for a Raw file are written to the separate XMP side car file. (The Camera Raw preferences has this set by default and to my opinion it should stay so, but the other option is to save them in a central database)
    However, opening the same file in ACR and make new adjustments the previous settings are overwritten by the new ones. You can save them separately but that would be a hell of a job. If you want to be on the safe side you should make a proper back up of the whole folder (be sure to have the XMP files included, by default those are hidden files in Bridge) before someone else starts playing with the settings. However, you can always go back to the default version using the option in the little menu icon next to the name op f the panel (first panel is Basic). click on the icon and from the provided menu choose 'Reset Camera Raw Defaults' to go back to the originals.
    I don't use jpeg in ACR very often but I believe ACR settings for jpeg and tiff are written in the XMP data in the file itself instead of a separate XMP file. You can revert to default or make new settings that also overwrite the older settings.
    Making adjustments in ACR shows the results in Bridge (it uses the XMP data for the preview) but to make it visible in other apps you also have to save them in Photoshop itself to make the changes persistent so that mail and print reflect your settings.
    So basically, let her play with the files and either chose the option to save the files (bottom left in ACR Window and choose the wanted provided options or open and save them in Photoshop to get the proper result. And if you want to be on the safe side let here use her own copies and keep the originals to your self.

  • TS3406 I have a connection in the top left hand corner and can access the internet with and without internet on my iphone 5c but I can't receive and create texts and calls, someone please help have tried everything!

    I have a connection in the top left hand corner and can access the internet with and without internet on my iphone 5c but I can't receive and create texts and calls, someone please help have tried everything!

    YOu will need to contact your cell phone provider to resolve those issue, those are carrier features.

  • My FaceTime isn't working properly. Every call I make a black dot appears on the camera in the middle (fixed onto the screen, and is not dirt), and the calls always fail. It would ring 6 times and then say call failed. How can I fix this?

    My FaceTime isn't working properly. Every call I make a black dot appears on the camera in the middle (fixed onto the screen, and is not dirt), and the calls always fail. It would ring 6 times and then say call failed. How can I fix this?

    If FaceTime ever worked properly for you, restarting your modem (and separate router/wireless if you have such) may help.  If the problem continues, try connecting at a different location to see if the problem is within your wi-fi.
    The black dot problem may mean you need to reset your iPod.  If that does not help, it may need service by an Apple Authorized Service Provider.
    If you need help with any of these suggestions, detailed help on each topic is available via Apple's Support pages:
      http://www.apple.com/support/ipodtouch/
    Message was edited by: EZ Jim
    Mac OSX 10.7.3

  • The little 'E' that was next to my signal bars has dissapeared and now i can't send texts, make calls or go on the internet.HELP!

    The little 'E' that was next to my signal bars has dissapeared and now i can't send texts, make calls or go on the internet. WHY? HELP!

    As suggested make sure "cellular data" is ON and you have valid cellular data plan.
    That "E" sign only shows the network (Edge) or 3G (if you are in the 3G network), but it has no relation to you not been able to make regular calls or sending regular texts with network signal (in the form of bars) being present.
    Double check if you have credit in your phone (in case of pre-paid) or if you have reached your limit (in case of post-paid)

  • Droid X receives and sends calls but neither party can hear

    My Droid X would receive and send calls but nether party can hear each other, however I can send dial tones on the line.  The receiving side can not send tones.  Resetting to factory is dramatic.  What can I do to fix this.  Thanks!

    Sounds like the software could be corrupt, how is hard reset dramatic?
    It is either hardware or software, you won't know until you eliminate one.

  • Genius bar of little help...iphone: "cannot receive or make calls..."

    went to the genius bar today because my iphone is apparently dead, and at&t won't touch it in terms of service.
    get there and the guy says i have to make an appointment for tomorrow. and asks me for a number where i can be reached. again explain that the number at which i can be reached "cannot receive or make calls..."
    anyone know how i can get this fixed now? and not have to pay for cell service that i can't even use?

    Apple handles all iPhone repairs or exchanges under warranty. You can call AppleCare at (800) 694-7466 to handle everything over the phone, or make an appointment at an Apple store if there is one nearby.
    If you can't make a call with your iPhone, it isn't a good idea to call technical support from the iPhone you are having a problem with anyway, and the same with a technical support problem with any cell phone since troubleshooting steps may involve doing something with the device that prevents being able to remain on the phone.
    I don't have a landline at home so when I've needed to call technical support for any cell phone I've used in the past, I make the call from work, or from the landline of a family member, friend, neighbor, or pay phone.
    Are you able to access the internet via the cellular network and receive or send SMS?
    If so, this may be due to a problem with your SIM card. If there is an AT&T corporate store nearby, you can tell the store about the problem and request a new SIM card to see if this resolves it. The AT&T store can activate your iPhone with the new SIM card.

  • Just Updated iPhone 3GS to iOS5, Can't receive any incoming calls at all

    Hi, I just updated my phone to iOS5 and now, I'm having these troubles.
    - Can't receive any incoming calls at all
    - The incoming calls directly goes to voice mail greeting
    - No incoming rings & no missed calls alerts
    - Also noticed the incoming text with 4 to 5 hours delays
    - Sometimes 3G network get lost
    The reception (status bar) is good level, can make outgoing calls okay and can send text okay.
    I did try reset the network setting and it seems working a few hours then went back to troubles (mentioned above).
    I've done 3 or 4 times reset but none have been resolved yet.
    Anyone having a same issues?
    I have
    iPhone 3GS with iOS5
    Network with O2 UK
    Thanks,

    After reset "All network settings" a several times, it seems working but few hours later it 's been gone back to troubles again.
    Is this related to iOS5 or O2?
    I've contacted the network carrier several times but no-one yet get back to me.
    Any ideas, please helps.
    Re: iOS5 updated and all incoming calls going straight to voicemail 

  • I can't receive texts or calls from certain phones

    I can't receive texts or calls from at least 2 AT&T phones and at least one sprint iphone...I've reset the settings, deleted threads, called my carrier (tmobile) to make sure there are no blocks in place. It's weird because I can't even receive texts from tmobile or my bank! My bill is paid and I do get messages from other numbers. Can anyone help?

    Finally got through to talk to a very helpful technician at EE by selecting account query rather than technical problem on the automated answering system on 150. A reset by EE sorted the problem out and the phone is working fine again.

  • How to use canon pixma MX377. I can't receive and send fax messages

    Can please anyone send me complete instruction manual in english for my pixma canon MX377 machine because I can't receive and send fax messages. I'm connected to a PBX extension line or a xDSL splitter. Every time i called a person on the machine, I can hear him but he can't hear me. Thank you very much.

    Hi rgc,
    The PIXMA MX377 user's manual is available in an online format and can be downloaded from the Canon Asia website.  The following link will take you to the Manuals page for the PIXMA MX377:
    http://support-asia.canon-asia.com/P/search?model=PIXMA+MX377&filter=0&menu=manual
    Once on the page, please scroll through the list and select the manual that corresponds to your operating system (Windows or Mac), then click the DOWNLOAD NOW button on the following page that appears to download and view the manual.
    This didn't answer your question or issue? Find more help at Contact Us.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Maybe you are looking for

  • Depreciation GL is Cost element or Not?

    HI, In Asset accounting,will we create Depreciation GL account as Cost element or normal?If we create as cost element what are the additional configuration needed. Kindly clarify me Thanks Sunitha

  • Problem with STMS

    Hello SAP, When we configure the STMS System (PRO is the domain), the connection with DES system fail (the CALTP_Linux RFC no run properly) See the image please, When execute ping to host the ping respond properly, 64 bytes from HOST): icmp_seq=1 ttl

  • What to do next if you follow all steps and still can't the iPad out of recovery mode?

    I followed all steps by ensuring I downloaded the latest version of iTunes but to no avail, my iPad 2 is still in recovery mode. I refused to give greedy arse  Apple anymore money which I know is their ultimate goal...What to do??? I know there was a

  • Lightroom 4 and cs5

    Hi When using lr3 I could go out directly from lr3 and edit in camera raw then go into cs5 Now I have upgraded to lr4 I can not get to camera raw Why ?

  • What the hell is up?

    On all of my computers, every time I open an app, window or program, Adobe ask me to update the program. This ******* crap is happening 30-40-50 tiams a ******** day. What the hell is the problem? Gegory