I can't receive texts or calls from certain phones

I can't receive texts or calls from at least 2 AT&T phones and at least one sprint iphone...I've reset the settings, deleted threads, called my carrier (tmobile) to make sure there are no blocks in place. It's weird because I can't even receive texts from tmobile or my bank! My bill is paid and I do get messages from other numbers. Can anyone help?

Finally got through to talk to a very helpful technician at EE by selecting account query rather than technical problem on the automated answering system on 150. A reset by EE sorted the problem out and the phone is working fine again.

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I have a new IPhone5c and do not receive texts or calls from my daughter's phone. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot?

I have a new IPhone5c and do not receive texts or calls sent from my daughter's phone; I'll call this phone 2. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot? My other daughter has a new IPhone5c too. She receives calls and texts from sent from phone 2. Any tips for remedying this problem?
Thank you.

Turn off iMessage in your phones settings. Apple devices can only use iMessage to other Apple devices.
Turning off iMessage will allow the messages to go as regular text messages.

Can't receive texts after porting from AT&T

Hello,
I was recently stationed in an area with no AT&T coverage which required me to port to Verizon. Ever since the port I can't receive texts except from Verizon about account changes and updates. I called the support line and the lady I spoke to reset something on her end and had me power cycle my phone after powering down my old phone. After that I am now able to get FB account updates via text as well as system texts from Verizon. I still cannot, however, receive texts from my wife, who is still with AT&T until she moves here. She has a Galaxy S4. I also can't receive texts from my salesperson who has a Verizon iPhone. I can text myself and that will go through pretty much instantly. I have tried this with iMessage turned on or off. My salesperson did say that iMessage had to be off or there could be issues. I didn't get that turned off before the port started, apparently, but I'm not sure if that's the real cause. AT&T customer service said to try waiting 24-hours and restarting to see if that helps. I'll try that and resetting the network settings. I need to be able to stay in contact with my wife as she's two states away.
Any help would be much appreciated.
Cheers,
Paul

I know text is an important form of communication paulvina. Let's get this fixed! If you are still having issues please accept my follow request, follow me and send me a direct message with your mobile number and verification. Thank you.
TominqueBo_VZW
Please follow us on Twitter @VZWSupport

I can't receive face time calls - the accept icon disappears when i try to accept

I can't receive face time calls from my wife. My device rings and the accept icon pops up, but disappears when I try to navigate towards it. I can call her and she can accept my calls.

facetime hasn't worked consistently since April 17th. Rumor going around that it's a way to force people to upgrade to iOS7, who previously wanted to stay with iOS6.
I have two iOS 6 ipads, and neither will work anymore.
very disappointed with Apple if this is indeed the case

Can't recieve texts while talking on the phone

Ever since I upgraded to ios7 I can't receive texts while talking on the phone. Once I hang up call they all come through at once. Is this a phone or a carrier issue.

Forgive me for asking, but are you sure they are text messages instead of iMessages? iMessages has a blue bubble for the out going while text has a green bubble for out going.
Text messages doesn't use the data part of your cellular carrier. However, iMessages does use the data. With that being said, if you are on a carrier that uses CDMA like Verizon Wireless in the US. Your phone can not receive iMessage while you are on a call, because it uses data. And CDMA phones can not use data at the same time on a phone call.
KOT

Disable iMessage as can't receive texts from iPhone users on new Android phone

I have done everything I can find online about this:
Deleted/unregistered the device from my profile
Changed my password
Changed the number to 000000000 on my iPhone
Switched iMessage off on my iPhone
Deleted the device from my iCloud account.... HELP.
When I call apple I can't speak to someone it says I need to pay £25 as I do not have cover. Really?! Is there another number I can call? Any help appreciated. Will it work eventually? I have waited a week and still can't receive text messages from my husband on his iPhone. It's driving me mad! I love my new Android phone (LG G2) but this is so frustrating.

Hi zara343, I had a similar problem. I have a iphone and my daughter changed from iphone to android. We couldn't receive text messages to each other, she had no other problems with her other contacts, just mine. It was driving me crazy. My phone kept recognizing her android as an iphone. Yes I turned iMessage off and yes I could receive my daughters messages, but my two other daughters and a few friends had iPhones, so I didn't get their messages. My problem is now fixed, I tried to send a message to my daughter and it came up undelivered, so I pressed the red exclamation mark to the right of the undelivered message and it gave me the option to try again, send as a text message or cancel. So I pressed send as a text message and my daughter received it, I tried again and message undelivered, so again I pressed the exclamation mark and went through the same process as before. I thought what a pain but did a third and now my iphone does not recognise her phone number as an iphone. So your husband would have to do this with his iphone and I am confident it will work, and me as an iphone user can keep iMessage switched on. Hope this helps.
Message was edited by: Hoot hoot

I can't receive text msgs from Iphone users-what gives?

Hi, I have had this issue for weeks. I have been trying to find a solution through t-mobile but so far I still can't receive text messages from Iphone users. It is across the board. I know about 5 people with Iphones and I can't get text messages from any of them. Does anyone know why? By the way, they all can receive my text msgs, no problem, but I can't receive theirs. Is it because I don't have internet service on my blackberry? But my friend who has an old Nokia phone with no internet capability receives texts from Iphone users, no problem?? Please help.
Thanks!

Sounds like you are on the right track. But dealing with carriers is, well, frustrating at best. And inconsistent. If you get a CSR that says they can do nothing. Hang up and call back...until you get someone who can really help.
And maybe try different paths into support -- for instance, on the BIS login page for VZW, there is a number listed there that is different than any other of their support numbers. I had a problem with BIS once, called there and they got it fixed within 5 minutes. My account rep and other CSR's had been telling me that there was nothing they could do. So persistence wins out.
Best.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can't receive text msgs from other carriers

My carrier is Verizon, and I'm able to receive text msgs from other Verizon carriers. But my problem is that I can't receive text messages from other carriers, such as Tmobile. They can receive my text messages though. I have tried restarting, shutting down and reopening the phone. I've tried calling support, and I logged a ticket. Any idea what to do?

Hello and welcome to the forums;
I would let Verizon follow up on the ticket you opened with them. Does the incoming text never show up at all? Were you ever a customer of another wireless company and either migrated to Verizon or bought out by Verizon (such as Alltel)? Were you able to get texts on your last phone or is this your first Verizon phone?
Let us know how the ticket goes,
TreoAide

TS4268 I CAN NOT RECEIVE TEXT MESSAGES FROM PEOPLE USING IMESSAGE - I HAVE MY IMESSAGE TURNED OFF BECAUSE I DO NOT WANT TEXTS GOING TO ALL MY ACCOUNTS - HOW DO I RESOLVE THIS PLEASE HELP - MISSING SEVERAL IMPORTANT COMMUNICATIONS...

I CAN NOT RECEIVE TEXT MESSAGES FROM PEOPLE USING IMESSAGE

On an iPhone your iMessages will go to your phone number.
You can select another email to use on iPod or iPad.
Go to settings
Messages
Send and receive
Check your phone number and uncheck the common Apple ID you share so your messages will not go to other devices.

Can't received text from my old iphone

I can't receive text messages from my old phone (now my son is using it). If I'm within WiFi range It works - only through Imessage not SMS.
Help!
I've tried all the fixes - it's only a problem from my old phone not other iphone users

Did you try another USB cable?
Is it recognized by another computer?
Autosync can be activated in iTunes/Settings/Devices

I can send, but I can't receive texts messages from just one person

I can send, but I can't receive texts messages from just one person.....thanks

Hello railenemarie16, let's solve this mystery together! Have you tried deleting your contact from her device and then re-adding? Also, have her send you a message manually instead of from the saved contact. Did you have an iPhone previously before the Note 3 and used iMessage? Keep us posted!
WiltonA_VZW
VZW Support
Follow us on twitter @VZW Support

I can't receive text messages from a specific person

So my aunt has verizon. She has an iPhone. And I have the note 3. Every time she texts me it says not delivered and I can't receive text messages from her. I don't have her blocked and this only happens between me and her. I can text all other contacts just fine. Please help.

Hello railenemarie16, let's solve this mystery together! Have you tried deleting your contact from her device and then re-adding? Also, have her send you a message manually instead of from the saved contact. Did you have an iPhone previously before the Note 3 and used iMessage? Keep us posted!
WiltonA_VZW
VZW Support
Follow us on twitter @VZW Support

I can't receive text messages from a second iPhone on my account?

I can't receive text messages from a second iPhone on my account? I was told by AT&T to disable iMessage. Now the second iPhone on my account doesn't receive my text messages. Never had this problem before the last ISO update. Help!!

So listen to them.
Disable iMessage. reset network settings. Enable iMessage again.

LG G2 can't receive text from iPhone

LG G2 can't receive text msg from iPhone, any ideas?

Dualregistered,
Yikes! I depend on text messages for my main communication. So I know how important it is to have them working. So with that being said, let's get to work. Did you just upgrade to the LG G2 from an iPhone? How long have you had this issue were you can't receive messages from iPhones? Also, are you able to send messages to these people that have iPhones and are they getting yours? Please keep me posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport

Why can't I receive calls from landline phones?

My phone was fine until yesterday. I decided to change my service to another provider and since then I can no longer receive phone calls from landlines to my phone. The phone service has not switched over yet and I still have verizon service and It's the same number, just going to be with a different provider. I can call out and receive calls from cell phones just not landlines, they just go to some voicemail thing. Is this a problem with verizon's service, the fact that the phone is in transition of providers or something else?
Solved!
Go to Solution.

Well, perhaps all the problems aren't gone, I have noise in the line now, and some people who call the line get a taped message, and leave messages on an "answering machine" that is not mine and that I cannot access in any way.
This is not new technology. Come on, Verizon. Why did this stuff work in 1975 and not now?

I can't receive texts or calls from certain phones

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