I can't recognize the rescue email.

Hi
The Face Time is not working from 2days ago.
And I tried to update my apple ID.
But I could not remember the answers of security questions.
It said Sent reset security info email to s*****@gmail.com
but I don't recognize this rescue email address.
How can I reset my account?
Thanks

I have a similar problem- I do not remember my security questions, and I have no idea what the rescue address is. It says s*****@gmail.com but I do not have a gmail with a similar name. I wonder if the fact that our rescue addresses are the same is a coincidence or if they actually are the same. Have you been able to access your account since then?

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I have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

i have iphone5 which i bough from india ..i forgot my password of apple id can i get the rescue email address on which i getting the reset verification mail

You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

HT5312 What if I forgot the answers to my security questions, but don't know what my rescue email address is? Can I change the rescue email address?

iTunes won't let me download anything until I verify my account, but I cannot do it! I need help URGENTLY.

You can't change your resuce email w/o security questions.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

I need a solution for the security questions please ?? In the other hand i can't use the rescue email !! I need help .

I need help for those security questions please !! I don't have a rescue email and even i don't know how to add it ! Please help me

I didn't mean to give me an answer for the security questions i mean that i didn't remember the answers and i don't have a rescue email to send in it , i'm just ask for sloution to reset my security questions got it?

HT1918 How can I change my rescue email?

I want to change my apple Id to my main email account but I have used it for my rescue email. How can I change the rescue email?!! Thanks

Kerraleigh wrote:
I want to change my apple Id to my main email account but I have used it for my rescue email. .
You cannot re-use an email address
Go to My Apple ID and click Manage your account."
More Info here
Apple ID FAQs > http://support.apple.com/kb/HT5622
Apple ID Support > http://www.apple.com/support/appleid/

I no longer have the email address that is suppose to be my rescue email address. I am not able to reset my security questions because of this. I need to know how to reset the rescue email address.

I no longer have the email address that is suppose to be my resuce email address to reset the security questions.
How can I reset the rescue email address if I don't have access to it?
Thanks,
Wareagleauburnfan

have a look at this support article.

Trying to reset security quesions but the rescue email is incorrect

I am trying to answer my security questions which I do not know, I requested a email to be sent to the recue email but it appears that email address is wrong I can only see the last part of the email address which says gmaiil.com with 2 i's..... How can I change the rescue email address without knowing the answer to the security questions.

Hi Soccer Star Tori,
Welcome to the Support Communities!
If your rescue email address is incorrect, and you don't remember the answers to your security questions, you will need to contact our iTunes Security department to reset both:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy

HT5312 how can i change my rescue email address?

I have forgotten my security questions for my apple id. i was wondering how can i change the rescue email address and change my security answers?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT1918 How can I change my rescue email. I am trying to change my email for my Apple account because I can no longer access the email on the account. My only email I use is my rescue email and it will not allow me to change my Apple ID email to my rescue

How can I change my rescue email or get rid of it? I need to change my email under my apple ID to the email that is my rescue email. It won't allow me to have the same email. I only have one email address and can no longer access the email address under my apple ID

Welcome to the Apple community.
Once you have created a rescue address, you cannot delete it, nor can you change it to the same address as used by your ID. There are numerous providers you can get additional email addresses from, such as Hotmail, Yahoo, Google etc etc.

HT201363 I want to change security question but the problem is i don't know the rescue email what can i do ?

I want to change security question but the problem is i don't know the rescue email what can i do ?
Please answer me quickly

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                         Apple ID- All about Apple ID security questions.

HT5312 forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

forgot answers for security questions, my apple account has updated email address but the rescue email address for account is old and not accessible - do not know how to update that address so i can authorize new devices...

Welcome to the Apple Community.
Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

HT5312 What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

What to do if we can t remember the answers to the secrets questions and we do not receive the reset when clicking send reset to rescue email ( can t remember what is the rescue email we gave ) ?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201363 I can't remember the answers to my security questions and I am not receiving the rescue email.

I can't remember the answers to my security questions and I am not receiving the rescue email. How can I reset the questions/answers?

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(118855)

HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

HT201356 Can you please put the steps to change the rescuer email address since I cannot receive any emails

Can you please put the steps to change the rescuer email address since I cannot receive any emails

The steps on the page that you posted from should work, but you can only change your rescue email address if you remember your answers to your security questions :
- log into the account via the 'manage your apple id' button on http://appleid.apple.com
- select the Password & Security section on the left-hand side of your account's screen
- answer the account's security questions
- you will then get a screen where you can change the address (and/or the questions)
If you can't remember your answers, and you aren't receiving the reset email to your current rescue email account (and you've checked the spam folder as well as the inbox on it, and tried clicking the reset link again) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : Contact Apple for help with Apple ID account security
If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html
When they've been reset follow the above steps for changing your rescue email address

I can't recognize the rescue email.

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