I can't register the iPhone I just bought although it has definitely been unregistered by the previous owner

I can't register the iPhone I just bought although it has definitely been unregistered by the previous owner

This is the message I get (the previous owner has a confirmation email confirming the de-registration):
According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out.
Thanks for your attention,
Andrew

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