I can't reinstall or uninstall iTunes.

I tried installing the new iTunes this morning (Windows 7, 64-bit) but I got the same error everyone els has regarding the Apple Mobile Service.
However, I can't uninstall, reinstall or repair my iTunes, nor can I go to Computer > Manage > Services settings because it tells me that I cannot start the Apple Mobile Dvice as I get this messge:
Windows could not start the Apple Mobile Device service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion.
I have turned off my anti-virus and firewalls but no difference. I have been trying for over an hour already.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

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Can't install or uninstall itunes itunes 64.msi error

Can't install or uninstall itunes itunes 64.msi error - does anyone have a fix?
The itunes64.msi cannot be found in the temp sub-folder it was originally installed in.
I believe the System Mechanic cleaned out the temp files and now I can't install or uninstall itunes.
I tried to manually recreate the folder that the itunes64 setup is looking for and manually copied the 11.0.1 version of all the .msi files included in the installation, but, the installation still cannot find the itunes64.msi.

I was able to solve my problem by following all the directions at the following Apple site - http://support.apple.com/kb/HT1926?viewlocale=en_US
I was not able to remove the iTunes program using Add/Remove Programs from the Control Panel; however, that didn't seem to matter. I removed the directories and used the Microsoft Installer Cleanup Utility. I reinstalled iTunes Ver 8.1.1.10 with no problems. I'm sticking with this version for the time being.

I can't install on uninstall iTunes on my laptop; running Windows XP. I've tried all the steps in Apple Support as well as Windows support. Can anyone help? I fet the error "The feature you are trying to use is on a network resource that is unavailable

I can't install or uninstall iTunes on my laptop. I've followed all the steps on Apple Support as well as Microsoft support. I get the error "The feature you are trying to use is on a network resource that is unavailable. Pick an alternate path to a folder containing the installation package 'iTunes.msi". This has been going on for a couple of weeks now and I'm very frustrated. From what I can see, I'm not the only one with this problem, but I have yet to see anyone post a solution that works. Microsoft wants to charge me $99 to troubleshoot it for me and Apple will charge $20. I think both are ridiculous as this is obviously not "operator error".

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

I can't update or uninstall itunes

i can't update or uninstall itunes. I get error message:the path c:\documents and settings\network service\loval settings\application\data\apple\apple software update\itunes.msi cannot be found. verify that you have acess to this location and try again, or try to find the installation package itunes.msi in a folder from which you can install the product itunes... how do i fix this??

I read the responses about downloading the windows installer cleanup utility, but that is no longer available on microsoft's website.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time?

Can't install or uninstall iTunes

Background: A few weeks ago my computer locked up at the "Welcome" screen. Took it to a local place for service. They were able to say it was a Windows problem. They explained that there was a possiblity that computer would have to be reformatted, and made me sign saying that I would not hold them responsible for lost data, etc. At that point I said the only things on it that I would really hate to lose would be iTunes (we had three profiles set up and three separate music libraries) and my photos. Ironically, when I got the computer back those were the only things that were messed up at all. While the computer was in the shop, they deleted all the profiles, except the main administrator account, but the data has been saved in a file, so I still have my music (just can't access it, but that will be another post). The people at the computer shop claim they did nothing and this is not their problem, it is mine to fix. I am NOT an advaced computer person, and don't really know where to turn. They suggested I post here.
First, when I open iTunes, a box comes up, with the title iTunes Setup Assistant. It says, "Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." The computer guy says he didn't install anything. Anyway, if I close this box, iTunes opens.
BUT, when I got my computer back, the new version had been released, and I thought I would download and install that version. The download went fine, and the installation went fine until it was time to uninstall the old version. I then get the following (long) error message: "The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes." OK, so I am not really understanding what this is telling me. I did do a search of my computer for
iTunes.msi, and found it in three different locations. I tried putting those locations in the path above, but apparently that is not what the computer is looking for. When I finally tried to cancel the installation, I get the error message, "The older version of iTunes cannot be removed. Contact your Technical Support Group."
So next, I went to the control panel and attempted to uninstall iTunes from there (thinking I will uninstall it myself and then go back to the install of the new version). I click on iTunes, then click on Remove, then I get the same (long) error message as I did above.
At this point I am really stuck. I can't uninstall the old version, either through the Control Panel, or through the installation of the new version, and it won't allow me to install the new version until the old version is gone. I am totally stumped. Is there any other way for someone like me (read, I can't afford to pay someone more hundreds of dollars to do this) to somehow uninstall the old version? And once uninstalled, should the new version install OK?
And finally, does this sound like something that "just happened" while Windows was being worked on, or does this sound like someone purposely did something to cause these problems? I really do thank you for any help you can give me with this!

Okay. With the folllowing one:
"Warning! The registry setting used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
... this was probably caused by them clearing the device filter drivers in your registry. (That's a fairly standard troubleshooting step with a boot-up failure.) If it's not fixed by getting iTunes properly installed again, we'll attend to it later on.
First we'd better get an itunes installed.
"The path C:\Documents and Settings\All users\Application Data\Apple Computer\Installer Cache\iTunes 7.1.1.5\iTunes.msi cannot be found. Verify that you have access to this location and try again or try to find the installation package "iTunes.msi" in a folder from which you can install the product iTunes."
Hmmmm. I'm thinking that your Windows Installer got confused by the general recovery efforts too.
Let's try the following procedure to try and get a fresh itunes in there.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
Description of the Windows Installer CleanUp Utility
Next, use the the following document as a guide for manual removal of leftover iTunes and QuickTime program files:
Removing iTunes and QuickTime for Windows
Now try another iTunes install. Does it go through properly this time? If so, does itunes launch properly, without the "registry settings" message?

Can't install or uninstall itunes/quicktime?

I've been trying for a few weeks now to uninstall itunes and quicktime.
Everytime I try uninstalling QuickTime, the following message comes up: "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
When I try to uninstall the itunes that is on my computer or install a more updated version, I get the following message: "The Windows Installer Service could not be acessed. This can occur if you're running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
I tried using a program called Revo to uninstall both of these programs but it will not work. :/ This is frustrating me to no end, and it's exceptionally frustrating because I've just bought a new ipod touch and I currently can't use it.
Please help.

Everytime I try uninstalling QuickTime, the following message comes up: "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Restart the PC, and try another iTunes install.
If you still get the following message:
"The Windows Installer Service could not be acessed. This can occur if you're running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance."
... and you're on a 64-bit Windows 7, try the following instructions (even though they're for Vista, they're often applicable for Windows 7 too):
Vista Home Premium (x64) and installing Itunes - SOLUTION

Can't install or uninstall iTunes because cannot find iTunes.msi

Everytime I try to install or uninstall iTunes it won't let me do it...even though I have downloaded it, it keeps telling me "Cannot locate iTunes.Msi"
Any ideas?

I was able to solve my problem by following all the directions at the following Apple site - http://support.apple.com/kb/HT1926?viewlocale=en_US
I was not able to remove the iTunes program using Add/Remove Programs from the Control Panel; however, that didn't seem to matter. I removed the directories and used the Microsoft Installer Cleanup Utility. I reinstalled iTunes Ver 8.1.1.10 with no problems. I'm sticking with this version for the time being.

Can't update or uninstall itunes

I tried to update my itunes to back up my iphone. I get error messages "windows installer service could not be accessed. This can occur if you are running windows in safe mode, or if the windows installer is not correctly installed". I've tried uninstalling itunes and am unable to do that also. I have been searching for a fix. I've tried most of the things I've seen regarding this error message and nothing has worked. Please help!

Is this on a 64-bit system? If so, try the following user tip:
"The Windows Installer Service could not be accessed" error messages when installing iTunes for Windows on 64-bit systems

TS3212 I have recently had to do a restore on my computer and now I can not update or uninstall Itunes

Every time there is an update for itunes it will not update because it can not find my original MSI file even tho the MSI file is there and I can not uninstall Itunes because of the same MSI file , I have recently done a system restore on my computer and that is when the problem started.
Can anyone help with this problem.

Since this first message, the "Other" space has increased exponentially. The first time, after the "restore", it increased to over 9 GB. Later, I tried a minor restore again, and now it's over 10 GB. I've seen someone suggest that text messages are to blame. If my text messages are suddenly taking up 4 GB of space, I think we've got bigger problems.

Can't upgrade or uninstall itunes

I have tried to upgrade itunes but I get a message saying it cannot find itunes.msi. The forums say to uninstall itunes and reinstall it but when I try I get the same message that it cannot find itunes.msi. What am I supposed to do if the file that both procedures need is not found?

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Quicktime uninstalled, can I reinstall without loosing itunes information?

Okay. I unistalled quicktime to fix Fire Fox (the latest version has been making FF crash), not realizing that it was needed for iTunes to run. Yes, you can call me stupid. Now I can't open iTunes at all.
I have a full album and several songs I haven't backed up yet from iTunes and am afraid or loosing it as well as playcount and other things.
1: Would a system restore solve the problem?
2. If I just reinstalled quicktime and not itunes, would itunes be back to normal? Or do I have to reinstall both?
I don't want to try anything yet because I know I risk loosing some music.
Windows XP

2. If I just reinstalled quicktime and not itunes, would itunes be back to normal? Or do I have to reinstall both?
reinstalling QuickTime would be fine. i've done this several times in the course of research for troubleshoots and haven't lost a song yet. (that being said, it's still a good idea to have backups of your music in case of disasters.)
possibly the easiest way to get QT back is to do a repair install of itunes.
reboot the PC. head into your Add/Remove programs. select iTunes, click "Change" and then click "Repair". does the repair install go through properly? if so, does your itunes launch properly again?

Help! Can't install or uninstall iTunes.

I cannot open my iTunes and every time I try to install or uninstall the program I get this:
Could not write value description to key \software\mozillaplugins\@apple.com/itunes,version=. Verify that you have sufficient acces to that ket, or contact your support personnel.
Please help.
TIA

You can try downloading and installing the Windows Installer Cleanup Utility to remove iTunes.
It's available here:
http://support.microsoft.com/kb/290301/
The link to download the installer package is about one inch above the gray box that says contents of the readme file. Download & install the utility and open it by going to Start > All Programs > Windows Installer CleanUp. Click on iTunes and click Remove. You can also use this to remove QuickTime in the same way, and then go here to reinstall iTunes:
http://www.apple.com/itunes/download/
Good luck
CG

Can't install or uninstall iTunes in Vista

OK, this is really messed up. I had a corrupted file in iTunes that wouldn't allow it to open. So I tried to download and install it and failed. I tried to uninstall it and then reinstall and failed. So I think I've got a corrupted version of iTunes now that won't uninstall. Here's the error message I get. I can't read the entire file name that it references.
Any help would be greatly appreciated. I've worked on this now all morning without success.
Kirby

See Troubleshooting issues with iTunes for Windows updates.
See Note 1 and apply it to iTunes as well as Apple Mobile Device Support.
tt2

Can't open or uninstall iTunes

I have a 2013 Macbook Pro. So far, it's been nothing but trouble. Safari shuts down on its own. The computer shuts down on its own. After utilities practically begged me to, I reinstalled Mavericks and the backup from Time Machine. Now it shuts down less and Safari shuts down less. But they still do. As an added bonus, iTunes doesn't open now. It says "PowerPC applications are no longer supported." When I try to uninstall it, I get a message that it "can't be modified or deleted because it's required by OS X." Any help is greatly appreciated.
Aaaaanfd as I wrote this, my computer jumped back to the login screen. Is this thing alive???

"The feature you are trying to use is on a network resource that is unavailable." Clock OK to try again, or enter an alternate path to a folder containing the installation package iTunes.msi" in the box below."
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
Quit out of CleanUp, restart the PC and try reinstalling iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Troubling reinstalling after uninstalling iTunes

When I experienced some problems with iTunes, I uninstalled it. Now, even after I made sure I uninstalled all possible components, files, etc., I'm having trouble reinstalling it. When I go to the webpage where you download iTunes, I click on the download button fine... and every time, it instantly says "Thank you for installing iTunes." The problem is, I do not have iTunes. I can't find it anywhere on my computer. What is going on?

I am not sure exactly why this happens, you have to go to a separate site for the download and something on your PC is blocking it.
Maybe check ad block and pop up blocking?
Anyway assuming that downloading in general works, you can get iTunes from file hippo.
http://www.filehippo.com/download_itunes/
I have to say I have never used file hippo to download iTunes myself.

I can't reinstall or uninstall iTunes.

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