I can´t reload the firmware in my zen vision M..Please HELP ME

Hi..my zen vision M 30gb started in recovery mode and the screen show me the following message "need to reload the firmware". Im connect it into my computer? and nothing happened.. The player is not reconized or detected for my computer. Im connect it im my laptop and the same problem, nothing happened.. The screen show the battery indicator, charge the battery (amazing)?and turn on when im plugged...Please if somebody can help me to resolved this big problem, im regards for ever..
Thanks!
Antonio

HI.. THANKS FOR YOUR ANSWER.. I DID ALL THAT YOU SAID ME BUT NOTHING HAPPENED.. CLEAN UP OR REBOOT THE PLAYER AND NOTHING.. ONLY SHOW ME THE SCREEN RELOAD THE FIRMWARE. WHEN I TRY TO INSTAL THE NEW FIRMWARE THE SYSTEM SHOW ME THE FOLLOWING MESSAGE: PLEASE CONNECT THE PLAYER OR NOT PLAYER DETECTED. SOMETHING LIKE THIS...NOT REMEMBER NOW... THE PLAYER DOESN?T RECONIZED FOR MY OR OTHERS COMPUTERS BUT WHEN I PLUG THE PLAYER THIS START UP AND SHOW ME THE BATTERY CHARGER INDICATOR FLASHING.. I THINKS SO THAT THE BATTERY COULD BE CHARGED.. PLEASE IF YOU CAN HELP ME IM REGARDS YOU.. ANTONIO

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