I can't remember my security answers and my account has been locked, what do I do?

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

Similar Messages

I can't remember the security questions and recovery email has been shutdown. How can I get back to purchasing songs, apps, etc.?

I don't remember the security questions and my recovery email has been shut down after years of no activity. What can I do to get back to purchasing music, apps, etc.?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I can't remember my security answers and there isn't a link to send them to my rescue email

I can't remember my security answers and I need them to make my first in-app purchase. The link to send them to my rescue email did not pop up and now I am locked out of my security questions screen for eight hours. What do I do?

The Best Alternatives for Security Questions and Rescue Mail
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contact Apple support.
    c. Rescue email address and how to reset Apple ID security questions.

Hello !! my Icloud ID i can't remember it ?? and my iphone is been disabled . what i can i DO ? :(((

hello !! my Icloud ID i can't remember it ?? and my iphone is been disabled . what i can i DO ? :(((

https://iforgot.apple.com/password/verify/appleid
http://support.apple.com/kb/HT1212

I forgot the answer of the two deep security and my account has been locked. How do I retrieve the answers?

I forgot the answer of the two deep security and my account has been locked. How do I retrieve the answers?

Do you have a rescue email set up? Then reset your security questions at iForgot:
http://iforgot.apple.com
If you do not have set up a rescue email, you'll need to speak to our Account Security team for security purposes.
To contact an Account Security Advisor, call the AppleCare technical support team. To find the right phone number, see this article:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
Regards
Léonie

Help! Can't remember my security answers and can't seem to find out how to reset

Can't remember my security answers. How do I reset?

Click here for information. If you can't get the answers emailed to you for some reason, contact the iTunes Store staff via the link in that article.
(76238)

I can't remember my security answers they are asking for and I don't have a rescue email. How do I reset my security questions?

I can't remember my security answers and I don't have rescue email. How do I reset my security questions?

See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
Call Apple Support in your country: Customer Service: Contacting Apple for support and service

I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I can't seem to remember my security answers and I'm not able to set up a rescue email address and Idon't know what to do.

I can't seem to remember my security answers and I'm not able to set up a rescue email address and I don't know what to do.

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107599)

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

Click here and fill out the form.
(90729)

Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103501)

HT5312 What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad. I answered those questions stupidly and I did not pay attention. And that extra email? I don't have a cl

What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad! I anwered those questions stupidly and I did not pay attention. And that extra email? I don't have a clue. I am seething and desperate. & I refuse to create a new account with all that mula on the line.

If you don't have a rescue email address, or you don't know what it is (you won't be able to add/view it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

My itunes is driving me nuts I can't remember my security questions and my emergency email isn't working.

I have an emergency email and it says on my apple ID that it doens't exist. I need to change my security questions. Does anybody know how to actually reset the emergency email? I can't remember my security questions and it is becoming very frustrating. If you can help please comment.

If you don't have access to your rescue email address (you won't be able to change it,or add one, until you can answer 2 of your security questions) then see if the instructions on this user tip helps you reset the questions : https://discussions.apple.com/docs-DOC-4551

HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

Hi
I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
I have a new ipad and can not buy anything on the app store until i can resolve this.

On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

What can do if I can't remember my security question and don't have recovery email

What can do if I can't remember my security question and don't have recovery email

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105649)

I can't remember my security answers and my account has been locked, what do I do?

Similar Messages

Maybe you are looking for