I can't remember my security question answers and I don't know what to do

I can't remember my security question answers and I don't know what to do

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103304)

Similar Messages

  • I can't remember my security question answers and the recovery email never comes. It also has a different email than my user ID. It's not an email I use. Help!

    I can't remember my security question answers and the recovery email never comes.

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT201303 I can't remember my security question answers, and my rescue email is no longer valid.  How can I change my security question answers?

    Help I can't remember my security question answers, and my rescue email on your records is no longer a valid email as I no longer work at that organisation.  How can I reset my security questions or reset my rescue email?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or           
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • HT201413 I do not remember my security questions' answer and I don't have a rescue email, what should I do?

    I do not remember my security questions' answer and I don't have a rescue email, what should I do?

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • I can't remember my security question answers and so I can't buy any apps could some one help please

    I can't remember my security answers so can not buy any apps can someone help please

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I can't remember my security question answers and I can't purchase anything in the iTunes Store.

    So I wanted to buy an app on my new iphone 5 right? Well, the store popped up, window was asking my password all the usual. Until it asked for the answers to my security questions. They were my first teacher, and my favorite teacher. Now because I made this account almost 6 years ago, I honestly cannot remember the answers to these questions! I cannot recall if I had put my actual FIRST teacher's name, or if it was the first teacher who pooped into my head. Ad my favorite teacher? Well that changes daily so who the heck knows what I had then. I just want apple to reset everything for me and let me choose new security questions. I did it for my sister's account, but it won't let me until I answer these darn questions. Someone please help!!

    Reset Security Questions
         There are several different methods. Try one. If it doesn't work,
         then try the next one. Don't try to do everything at once.
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201363 I can't remember my security question answers and it's not giving me an option to do the rescue wmail

    Please help me I cannot remember my answer to security questions and I don't see the option for a rescue email

    You need to contact Apple.
    Start here:
    https://expresslane.apple.com/
    Navigate the columns as follows: All Products and Services > iTunes > iTunes Store > Account Management > Apple ID account security
    Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.
    You will find an option to send an email to Apple on that page. Compose a thoughtfully worded email explaining your dilemma, and politely ask to have your security questions reset. There are over half a billion iTunes account holders and Apple receives a great many of these questions every day, so make sure yours is easily understood.
    You should receive a confirmation email immediately. Check your email spam / junk folder for it because a humanoid should respond in a business day or two, who will probably request you provide some more security-related information before your questions can be reset. You will have to wait for another reply which will provide instructions for resetting your password and your answers to the security questions.
    Normal business hours apply, so if it is Friday you may have to wait until Monday.
    These back-and-forth emails may result in a week of correspondence before it is fixed.

  • Hello. I can not remember my security question answers, and I no longer have the email that they are trying to resend them to. Any idea how I can recover the answers?

    PLEASE HELP.
    I can not remember the answers to the security questions and I no longer have the email that Apple is trying to send the answers to. Is there a way to recover the answers or have the email sent to a different address?
    Thanks

    See Kappy's previous write-up.
    Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

  • I can't remember my security question answers and there is no link to send them to my alternate email, so what do I do?

    Idk how I can answer my questions and purchase stuff on Itunes if i can't remember the answers and it won't let me send the answers to my back up email

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96353)

  • I can't remember my security question answers, and my account won't let me reset them either. Please help!

    I just received my new iPad, and I've been buying songs and apps with no problems until iTunes asked me my security questions... I totally forgot the answers! I've already reset my password, and that didn't help. I also tried adding a new email address and that didn't help either. Can anyone help?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I can't remember my security question answers and i do not have a rescue email.

    how can I fix this without taking 20 minutes out of my busy day to get on the phone with customer support? help

    You will need to contact iTunes Support / Apple to get the questions reset, which will probably be by phone as they need to confirm your id and that it's your account.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • Please help me ! I can't remember my security questions answers

    Please help me ! I can't remember my security questions answers and i can't resend them to my email
    And my rescue email is activated but apple can not resend me the answers on it
    What can i do ?
    I can't purchase any apps from appstore using my credit
    Please help me

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account

    I have two apple ID's but cannot remember the security question answers and the email address is no longer active - how can I access this account as it seems to be the one my icloud space is attached to.  I haven't backed up my ipad or photos for a while. 

    Security questions:
    https://discussions.apple.com/docs/DOC-4551
    http://support.apple.com/kb/HT5312
    If you don’t know your security questions, phone Apple (using the number listed here:  http://support.apple.com/kb/HE57  ) and ask for the Account Security Team.
    About 2-step verification of your Apple ID:
    http://support.apple.com/kb/ht5570
    This is also useful:
    http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email

  • If i can't remember my security question answers what am i supposed to do?

    if i can't remember my security question answers what am i supposed to do?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I can not remember my security question answers, how can I change them?, I can not remember my security question answers, how can I change them?

    I can not remember my security question answers, is there a way to change them, I want to purchase apps and I can not because I can't answer the security questions.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107849)

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