I can't remember my security questions and answers

I can't remember my questions and answers for the security questions and don't know how to reset or change it.

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Similar Messages

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. Can someone help me?

So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...

Click here and fill out the form.
(90729)

Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

Can't remember my security questions and can't access my back up email address is there a way of getting the information sent to another email?

No. You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103501)

My itunes is driving me nuts I can't remember my security questions and my emergency email isn't working.

I have an emergency email and it says on my apple ID that it doens't exist. I need to change my security questions. Does anybody know how to actually reset the emergency email? I can't remember my security questions and it is becoming very frustrating. If you can help please comment.

If you don't have access to your rescue email address (you won't be able to change it,or add one, until you can answer 2 of your security questions) then see if the instructions on this user tip helps you reset the questions : https://discussions.apple.com/docs-DOC-4551

I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

I can't remember my security questions and have used the maximum number of tries, how do I find out what my answers are so I can log in and buy some music?

From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

Hi
I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
I have a new ipad and can not buy anything on the app store until i can resolve this.

On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

What can do if I can't remember my security question and don't have recovery email

What can do if I can't remember my security question and don't have recovery email

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105649)

HT5312 I can't remember my security question and my id is United States and i am not from this place

I can't remember my security question and my id is United States and i am not from this place .
when i want send security question to my Email i cant find the link .
and i cant change my country becuse i have money in my accuont
i am sorry my english not good

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105664)

I can't remember my security questions and have no access to the recovery email address

I can't remember my security questions and have no access to the recovery email address

You won't be able to change your rescue email address until you can answer your questions, then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset you can then update your rescue email address to an account that you have access to for potential future use : http://support.apple.com/en-us/HT201356
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT1918 I can't remember my security question's answers and I can't change them, and I wanna buy something from the store, it requires those answers, what can I do??

I can't remember my security question's answers and I can't change them, and I wanna buy something from the store, it requires those answers, what can I do??

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

I can not remember my security questions and it will not let me reset

I can not remember my security questions and it will not let me reset

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(108234)

HT5312 If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

If I can't remember my security questions, and don't have a rescue email address, why can't I just add a rescue email to my apple ID account without having to contact iTunes Support?

I verify my identity just by logging in with my password, not being able to add a rescue email address without answering the security questions is just extra hastle and doesn't increase security. No one knows my password so how could they break into my account? I understand having security questions to change your password but not for adding an email address.

HT5622 How do I purchase something if I can't remember my security questions and my rescue account no long exists?

How do I purchase something if I can't remember my security questions and my rescue account no longer exists?

If you don't have access to your rescue email account (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

HT4990 How can i reset the security question and answer?

I did not remember the security question and answer. Then, if they ask me for verification problem. How can I solve this problem?

Click here and search the article for '2 out of 3'. Follow the instructions.
(73898)

How can i change my security questions and answers

How can i change my security questions and answers? I have my ID and password but to log into itunes from my new iphone i don't remember the answers to the questions. I can log in fine on my computer just can't get the phone working.

1. See my User Tip for some help: Some Solutions for Resetting
    Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for
        support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane

I can't remember my security questions and answers

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