I can't remember the answer to security questions to reset my password?
I can't remember the answer to security questions to reset my password?
Hello Thanks for posting!
If you have an active AT&T Internet service, you can call our web support team at 1-877-312-5550 and our specialist will be happy to help you with your password issue.
Please let me know if you have any other questions.
Thank you,
Dmitriy
Similar Messages
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I want to reset the account since it is secured. However, I can't remember the answers to security question. Also, I can't receive the mail for reset password. What shplould do?
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive. -
I can't remember my answers to security questions and dont recall password. Also my recovery email is no longer active. How can I reset password?
You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(85489) -
What if I can't remember the answers to security questions?
I am trying to dowload apps with itunes card. My iPod is asking security questions and I cannot remember what I put initially.
How do I get around this or change my answers?
ThanksSee Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities -
how i can reset my security answers, i can not remember the answers to my questions?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97748) -
HT1491 Don't remember the answers to security questions to download from iTunes Store?
Don't remember the answers to security questions to download from iTunes Store?
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74900) -
So basically I need to confirm my identity but I can't because I can't remember the answers to my security questions. I scheduled a meeting with Apple, to see if they can fix it. Nod I would just reset them from my rescue email, but I don't know what that email is and it's also no longer in use.
Do you know of any way to fix this?You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
HT1918 Can't remember exact answers to security questions
Can't remember exact answers to security questions
f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
So yeah I'm trying to get songs. I've had this **** ID for years and don't remember the answers to my security questions. It won't let me buy anything unless I can correctly answer them and none of the fricken support articles help me. What do I do?
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) -
How do I reset recovery email if I can't remember the answers to my questions?
I set up my iTunes account in 2000. Since then, I've moved twice and no longer have any email that I might have used as a recovery email. I can't figure out what the answers to my security questions are, due to having CRS half the time. In the meantime, I have purchased hundreds of dollars worth of apps, music, and videos from the itunes store, but I can't purchase anything on my new iphone or my ipad due to the recovery email / security question issue. HELP...
Hi sirena,
If you set up a Rescue email address:
Go into Manage AppleID, Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
Reset your password
You can change or reset the password for your Apple ID account by providing some information.
Select your authentication method.
Email authentication: To access your information, we will send an email to the rescue email address on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
If you did not set up a Rescue email address:
1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security
questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
Hope this helps!
Cheers,
GB -
HT204088 How can I get the answers of Security questions?
Hello,
How can I get the answers of the security questions?If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006 -
How can we know the answers of security questions if we forgot
How can we know the answers of the security questions if we forgot
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(88815) -
Dont remember the answer for security questions
I am trying to buy something but it asks me 2 questions of security, I dont remember the answers, what should i do? i have a balance of 20 dollars in it
Try first for the rescue email if you set that up at http://support.apple.com/kb/HT5312 and if that isn't successful, go to the ExpressLane at https://expresslane.apple.com then iTunes and iTunes Store.
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How can i get the answers of security question
how can i get the answers of the questions for mt apple id
Contact apple tech support and have them reset it for you.
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I can not recall the answere to security question,childhood best frient?
I can not recall the answere to the question, "childhood best friend"
Click here for information. If you've forgotten any of the other answers and the option to have them emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
Nobody on these boards can reset them for you.
(92914)
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