I can't remember the password to my other iTunes account and don't have access to the email. When I enter my birthday, it says it's wrong. My account has now been locked. What can I do?

I don't know what to do. I don't have access to my email and I can't remember the password to change it. I have a new Apple ID but I would like to use this one. It says my birthday is wrong so I don't know what to do.

iPod touch User Guide (For iOS 5.0 Software)

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Can't remember iCloud password and don't have access to that email how do I reset it?

I have just got a iPhone 5 and I'm trying to transfere all iTunes and apps from my iPad to my new phone. I have managed to update all onto iCloud but I can't remember my iCloud password and don't have access to the email I used to open it, which means I can't download any of my apps or tunes onto my new phone. How can I reset my iCloud email and password without losing all my apps and tunes. Thanks matty.

Hopefully you set up your security questions. Here is information on Apple ID: If you forget your password and how to recover using your security questions.

I'm having problem with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..anybody can help?

I'm having problem with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..Can somebody help?

Hi Maastricht2014,
Until and unless you remember the password to your old email address, you will not be able to access the eBooks as those eBooks are only authorized with your old email address only.
The only workaround or alternative to access your eBooks will be to contact the eBook vendor and ask them to migrate the eBook from your old email to the new one.
Hope that Helps!
~ Arpit

How do I reset my security questions if I forgot the answers and don't have access to my email?

I for got the answers to my security questions. I can't retrieve the answers because I don't have access to my old email account. how do I reset my security questions, if I forgot the answers and don't have access to my email?

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111551)

I loaded Yosemite OS on my Mac and then had to go back to Mavericks OS. Now my creative suite is asking for serial numbers which I no longer have. Need help! I was on a site license but have since retired and don't have access to the serial numbers...What

Need info on how to get serial numbers for my creative suite.

Atwittsend I would recommend uninstalling and reinstalling the installed Adobe Creative software titles. It is likely reinstalling Mac OS 10.9 will lead to damage of the licensing files. Please make sure to use the uninstallers located in the Applications/Utilities/Adobe Installers folder.

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

My new iphone is asking for an old iCloud password I can't remember the password, don't have access to the old email and when I try and answer the security question it is telling me that my date of birth is wrong?? Arggghh help?

Contact iTunes Customer support... it is not possible to bypass Activation Lock.

What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset?

What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.

Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551

I gave my Mom new iPad - she's forgotten her pass code. She has now been locked out and told her "iPhone is disabled". How do I help her? We are 2 provinces away from each other!

I gave my Mom an iPad. She has created an Apple ID (twice) and forgotten her pass code. She has now been locked out and told her "iPhone is disabled". How do I help her? We are 2 provinces away from each other!
She is 75 and frustrated! How do I walk her through this?
Diane

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
7. iOS - Unable to update or restore
Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

HT5312 what if i can not remember the security questions and no longer have access to the rescue email address?

Hi
I can not remember my security questions and no longer have access to the email account that i used for my rescue email.
I have a new ipad and can not buy anything on the app store until i can resolve this.

On your computer or safari on your iOS device navigate to:
For Canada - https://appleid.apple.com/ca.
For United States - https://appleid.apple.com/us/.
Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.
Also see this article - http://support.apple.com/kb/HT5312.
If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly at 1 800 692 7753. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

HT201363 I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.

-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

HT201363 I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fi

I have a lot of money on my Apple ID but when I try to buy something it ask for my security questions that I do not remember the answers to. I also don't have access to the email I used to set up my Apple ID but I do know the password how do I fix this ?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105412)

I set up Keychain and do not have access to the telephone I gave. Now I can no longer connect my ipad to my windows computer. I can not turn off Keychain...it is awaiting authorization from the SMS on the telephone I do not have access to.

I set up Keychain and do not have access to the telephone I gave. Now I can no longer connect my ipad to my windows computer, itunes does not automatically open when I plug in the USB. I can not turn off Keychain in my ipad since authorization is pending awaiting the code sent by SMS, which I can not get. Can someone advise how to get rid of Keychain. Should I cancel my icloud account?

I appreciate your help.
Have reset the ipad, but that changed nothing. I can not turn off Keychain, iit remains "pending approval". Probably, the only thing to do is to close my icloud account...which I hate to do since there is a lot of data saved there. But, I am unable to back the ipad up on my Windows 8 computer because itunes no longer opens when the ipad is attached.
Oh well...computers are computers and it is impossible to cover 100% of the situations.
Keychain iss not the best app for someone who lives in 3 different countries.
Thanks

I want to restart my iPhone 4 as I have simply purchased an 5c want to sell my iPhone4 but I made a new Apple id and I forgot the password to my old apple id and security questions also I tried the email way but nothing came through what do I do?

I want to restart my iPhone 4 as I have simply purchased an 5c want to sell my iPhone4 but I made a new Apple id and I forgot the password to my old apple id and security questions also I tried the email way but nothing came through what do I do?

Hi If you use a new Apple ID when setting up new iPhone Any music or Apps you have paid for will be lost. If you want to use your Apple ID that you have go to apple/support/id/apple.com. Cheers Brian

I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong. Can someone help?!

I'm trying to get access to a very old AppleID, but I don't have access to the email associated with the account anymore and it's saying my birthday is wrong. Can someone help?!

If you can't get the account's password reset via http://appleid.aple.com then try contacting Support in your country, they should (after they've confirmed your id and that it's your account) be able to reset it for you.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
After it's been reset change the primary email address on the account to be an address that you have access to : Change your Apple ID.
And check/correct the date of birth on the account (select the Password And Security section on the account on http://appleid.apple.com, answer the security questions, and on the next screen the DoB should show).

TS4002 How to change email in the account in my iPad? I forget my password and I don't have access to my email.

Hi
How can I change the email in my iPad account? I don't have access to the email anymore and I forgot its password. I have trouble to send and receive emails and hard time to update my device.
Thanks

The question is, did you change the email address used for your Apple ID or did you create a new Apple ID. Content is forever tied to the Apple ID that bought it. Apple does not transfer content from one Apple ID to another. Apple does not merge Apple IDs. So if what you really did was create a new Apple ID you will never be able to access or update your content bought with another Apple ID with a new Apple ID.

I can't remember the password to my other iTunes account and don't have access to the email. When I enter my birthday, it says it's wrong. My account has now been locked. What can I do?

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