I can't remember what my security questions are
How do I reset my security questions
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
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I'm trying to purchase an app am I can't remember what my security question answers are.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(97408) -
I really need to know my security questions and I can't remember them! It won't let me purchase anything on iTunes. I need to get some songs because I am DJing the school dance but I have no way to buy any more! Please help.
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
If you're desperate and can't wait for Apple to answer, create a new Apple ID.
(88251) -
I cannot remember my security answers for Itunes, and have followed what they said to do and still nothing. How can I change them? Thanks
You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(86956) -
I need help I can't remember my iTunes Security Questions and have no idea how to change them just used a $20 gift card
If you have a rescue email address (which is not the same thing as an alternate email address) on your account then you can use that to reset them : http://support.apple.com/kb/HT6170
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
I can't change my appleID password as I have no idea what my security questions are! HELP!!!! I am not getting any messages to nmy new, awesome Samsung S4
Hello Jaded1234,
The steps in the articles below will guide you in setting up your rescue email address and resetting your security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
If you continue to have issues, please contact our Account Security Team as outlined in this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Can't remember answers to security questions.How do I reset the security questions?
Can't remember answers to security questions.How do I reset the security questions?
1) Apple ID: All about Apple ID security questions
If necessary...
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
3) Or Email Here > Apple Support iTunes Store Contact -
I can't remember my AppleID security questions. How do I reset them?
I can't remember my AppleID security questions. How do I reset them? When I log in to my AppleID and try, it asks me for the security answers that I cant remember! Please help
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96999) -
I can't remember answers from security questions... Please help me....apple support don't answer.(((
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I don't remember what my security question answers were i don't remember making them
I don't remember what my security question answers were i don't remember making them
See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
Cheers, Tom -
Looking for some help please! I just got an iPad 4 and tried to purchase some apps on it and was prompted to answer my Two Security Questions that are on my apple account, and I can't remember them. I do have another verified email account attached to my account besides my @me.com one.
I created an apple account a couple years ago when I purchased my iPhone and now I can't remember what my answers were. If anyone has any suggestions or resolutions, it would be greatly appreciated as I cannot purchase anything on my new iPad and cannot make another attempt for 8 hours to my failed attempts :( Thank youTomorrow call AppleCare and ask to be transferred to the account security team.
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HT5312 can't remember my ID security questions
cant remember my ID security questions so please can you help.
Thank you for your supportApple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
Can't remember answer to security question to reset password
Who do I contact to get this done? I have tried calling and only get passed off to different people. The chat option offered does not let you chat on email passwords Thank you
Mariana,
I am replying to you directly since when I click the "here" button it appears to me to be in an open forum
I am **
You bill my card $17.95
I've had j** for at least 10 years.
I have tried the passwords I have listed in my password safe to no avail
The security questions are as old as the acct. and I don't remember the answers
Famous person- **
Where I met wife - ***
My cell is ***
Thank you for your help
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] -
I am trying to dele an old @me acct on iPad 2 in the settings page. Help!
Won't let me delete it and I have a new Apple ID but can't remember the answer to one of the security questions. Is there no way to reset that or recover the answer!?
This should not be this difficult! I'm trying to swallow the apple kool aide but it is choking me!!This is for your protection, its not supposed to be easy.
You should be keeping a record of all your passwords, security answers, etc.
Rescue email address and how to reset Apple id sec. questions.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
If that doesn't work and you can verify the following info, call 1-800-APL-CARE.
1. apple id username, that is not locked or disabled.
2. serial number of an apple product registerd in your name
3. Billing info associated with your account -
HT1491 I can't remember my apple security question, how do I get it or change it?
Hello
I had just gotten my iPad and I need to answer my security questions but I can't remember the answers is there any to find the answers or change them so that I can't start downloading more songs again?Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(86905)
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