I can't remove an e-mail address from Junk Mail

The Apple Mail Application incorrectly marked an e-mail address as Junk.
This documentation is not working for me: Mail (Mavericks): Mark messages
I don't see the banner - I can't find the "thumbs up" icon. Anything else I can try?
Thanks.

Select the message. Under Message in the Menu bar select Mark > Not Junk.
Edit the Toolbar and add junk icon.
Select the Toolbar in Mail.
Control-Click (Right-click) and select Customize Toolbar.
Add the icon for Junk (Thumbs down) This toggles to Thumbs up to mark as not junk for junk messages.

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I can't remove an e-mail address from Junk Mail

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