I can't remove an old credit card from my account and I can't get free apps now

I have an expired card on my account and when I try to get an app it says there's been a billing problem with the last purchase.

Why can’t I select None when I edit my payment information?
Contact iTunes. It appears you have a negative balance (owe money)
Contact iTunes

Similar Messages

  • I want to remove my credit card from my account and only use gift cards for purchases. How can I delete my card number?

    I want to delete my credit card from my account and only use gift cards.  How can I delete my card number?

    You'll want to get in touch with ITunes support for this. Normally when you start an account with the CC you can't remove it yourself. But by contacting iTunes they can get that taken off for you.
    Use this link to get in touch with the iTunes advisors
    http://www.apple.com/lae/support/itunes/contact.html

  • How do I remove my credit card from my account and still download free apps. Bc that card is no more good anymore the App Store will not let me download any apps . I no longer have a credit or debit card.so PLS help

    How do I remove my credit card from my account and still download free apps? because that card is no more good anymore the App Store will not let me download any apps . I no longer have a credit or debit card.so PLS help

    On your iPad tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account  - that should give you a payments link on your account's page. Or on your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should also be a payment link.
    Changing payment info : Change or remove your payment information from your iTunes Store account (Apple ID)
    If you don't get the 'none' option on the payment details screen : Why can’t I select None when I edit my Apple ID payment information?

  • HT201303 I no longer have a credit card I would like to remove credit cards from my account and redeem my iTunes cards

    I no longer have a credit card I would like to remove credit cards from my account and redeem my iTunes cards

    Changing Account Information
    http://support.apple.com/kb/HT1918

  • I can't remove my dad's credit card from my account, and there is no 'None' option.

    My dad just recently got deployed to Iraq for a year. Because of this, he discontinued many things, like his cell phone, gym membership, etc. But he let his credit card expire, which happened last month right after he left so I could use it. However, since it's expired, I can't even update free apps anymore because I have to update the credit card information. Unfortunatly, my dad can't do this, so I'm stuck with an expired credit card on my account. Someone please help?

    You can create an iTune and App Store account without credit card details
    1. Sign out of current Apple ID if you are sign-in to one (important)
    2. Go to App Store and select a free app
    3. Tap INSTALL APP
    4. Create New Apple ID
    5. Confirm Your Country
    6. Agree with Terms and Conditions
    7. Fill in your Apple ID and Password (you must create a new Apple ID; don't use your old Apple ID)
    8. Create and answer your secret question
    9. Select NONE for Payment Method
    10. Fill in Billing Address
    11. Submit application for new Apple ID
    12. Wait for verification email
    13. When email arrive, verify your account
    14. Start downloading your free apps

  • I can no longer download free apps and can't remove my old credit card from billing options.

    My credit card doesn't work anymore but I don't understand why that is preventing me from downloading free apps and updates?

    Accepted form of payment
    http://support.apple.com/kb/HT5552

  • Why can't I remove a debit/credit card from my account?

    When I try reoving the debit/credit card it says "Sorry, we are not able to process your request. Please try again later."

    I have the same question.  Please help!

  • There is no button to choose NONE for the payment so now I can't remove a credit card from my account.

    i cant remove a credit card from my account and now can't download anything since apple forgot to put a NONe option in the payment screen. what do i do about this?
    <Edited by Host>

    Log into your account and manage the payment methods, this is done via iTunes on a computer.
    Debit cards are not acceptable forms of payment.

  • How do I remove the credit card from my account

    I have my dad's old credit card on my account and I don't want his new one on my apple if but I can't remove the card, I can only change it to a new one.

    If you aren't getting the 'none' option on the payments screen on your account then do you owe iTunes anything or do you have any pre-orders and/or auto-renewing subscriptions due : http://support.apple.com/kb/TS5366 ?

  • Please remove my credit card from my account

    Someone is placing charges only acct.  remove my credit card

    How to Get Apps From the App Store Without a Credit Card
    http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534http://support.apple.com/kb/ht2534
    If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
    iTunes Store Accepted Forms of Payment
    http://support.apple.com/kb/HT5552http://support.apple.com/kb/HT5552
     Cheers, Tom

  • I can only get free apps every time I try to buy one it won't let me! why?

    I Can't buy apps, I could before and now I can't! I can get free ones but not buy them? Why?

    How to Get Apps From the App Store Without a Credit Card
    http://ipadhelp.com/ipad-help/how-to-get-free-apps-from-the-app-store-without-a- credit-card/
    Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
    http://support.apple.com/kb/ht2534
    If None is not available - On your computer launch iTunes and click "iTunes Store" in the left navigation pane. Click the "down arrow" next to your name at the top right side of the page and click "Account." Enter your username and password and click "View Account" to log into your account information. Next to your Payment Type, click "Edit." Select the "None" button and click "Done." Confirm that your card has been removed by returning to the Apple account information screen. Under Payment Type, it should say that there is no credit card on file.
     Cheers, Tom

  • How can I remove credit card from itunes account?

    How can I remove credit card from itunes account?

    I'm not home right now, so don't have iTunes here. I am basing this on having to do this a few days ago, as well as pictures from Google Images, so things may have different names now...
    Store (dropdown at top of iTunes screen)>View my account>Edit Payment Information>In the list of types of credit cards, the one at the far right says "None." Click that.

  • How can I remove me credit card from my  account I already tried from iTunes but it won't give the option 2 remove it!

    How can I remove me credit card from my  account I already tried from iTunes but it won't give the option 2 remove it!

    Go to Store > View My Account > Edit Purchase Info. Then just click "No credit card" and hit Okay, and it will remove all of the info. Good luck.

  • How can I remove my credit card from my account?

    How can I remove my credit card from my account?

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link.  If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account  - that should also give you a payments link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918

  • HT3702 How can you remove a credit card from your account?

    How can you remove a credit card from itunes account?

    See if this support document answers your question. Why can’t I select None when I edit my Apple ID payment information? - Apple Support

Maybe you are looking for