I can't remove/uninstall mozilla from my windows xp pc

I followed the directions for uninstalling Mozilla and it didn't work. Mozilla did not delete or uninstall.
== This happened ==
Just once or twice
== today ==
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.86 Safari/533.4

http://kb.mozillazine.org/Uninstalling_Firefox#On_Windows
See the information under - '''Even if the uninstall fails, as it may in some cases, continue on with the rest of the uninstall instructions. ''' - for manual removal.

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