I can't restore my ipod nano 5g

I can't restore my ipod nano 5g, I follow all the steps of the iTunes program but when the process of restore is finish it starts all over again saying that an Ipod in process of restore is connected and to start using it I have to restore it... I can't use any of the bottoms of the Ipod, but the lock one does work. Please help me; I've proved to update the iTunes, to change the USB port and also to reset the computer, nothing seems to work...

The folder that you need to delete, iPod Software Updates, should be in this location on your computer:
C:\Documents and Settings\yourusername\Application Data\Apple Computer\iTunes\
If it is not there, then you may want to try searching for this folder, in case your iTunes/Apple software decided to place its software updates for iPod folder in another location.
Go to the "START" menu, and select "Search". Select "All files and folders", and make sure that you are searching over your entire drive. Type "ipod software updates" in the blank, and click on OK (or hit Return) to begin searching.
Any folders of that sort of kind showing up in odd locations, or does your search return nothing?
Also, by the way, you are getting this exact error message, right?:
The iPod "[your iPod's name]" could not be updated because the firmware file could not be found.
If it says something different, then quote what the error message exactly says.
-Kylene

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