I can't restore my phone because the password is lost

I can't restore from my backup because I lost my password.  How can I retrieve that password?

You cannot. If you can the encrypted backup will be useless.
iOS: Troubleshooting encrypted backups

Similar Messages

  • My mini has a password on it now that I have iOS 7   I do not know the password. Nor will it let me restore since it has find my mini in iCloud. How can I restore and take off the password

    My mini has a password on it now that I have iOS 7   I do not know the password. Nor will it let me restore since it has find my mini in iCloud. How can I restore and take off the password

    Sounds like then maybe a "friend" got hold of your phone and set a SIM card password.  Not much you can do if that is the case if you do not know the password except go to your carrier and request a new SIM card.

  • HT201210 iTunes can't sync my iPod because the connection was lost.

    I have been having some issues with backup and sync for the past week or two with my iPod Touch.  I am being told by iTunes that it cannot sync with my iPod because the connection was lost.  I tried a different cable and still no luck.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    Next
    Try disabling the computer's antivirus and firewall.
    - Next try the manual install method of:
    iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
    Place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
    - Then try on another computer

  • I can't restore my phone because iCloud under old email address

    Tried updating phone last night and for some reason it stopped and froze on the plug into iTunes sign. Done this and after 3 hours it finally got recognised by iTunes. This morning I tried to restore phone but iCloud is under old email address and won't let me log in because password can not be remembered. Tried resetting password but it's saying my DOB is incorrect, which it isn't!
    Please someone help as I'm pulling my hair out and need all my details back on phone for work. Xx

    Hello Catmac82,
    It sounds like the date of birth you are entering is returning as incorrect when you are trying to reset your password. You can also answer your security questions to reset the password as well:
    If you know the answers to your security questions
    Go to My Apple ID (appleid.apple.com).
    Click "Reset your password."
    Enter your Apple ID and click Next.
    Select "Answer security questions" as your authentication method. Click Next.
    Select the birth date associated with your Apple ID, then click Next to begin answering your security questions.
    After answering your security questions, you will be asked to enter and confirm your new password. Click Reset Password when done.
    From: Apple ID: If you forget your password
              http://support.apple.com/kb/ht5787
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • TS3694 I can not restore my iphone because the 3194 error

    I can not restore my iphone 4 because there is an unknown error occurred (3194). Please help me how to solve this problem! Thank you so much!

    Error 3194: You may not have the latest version of iTunes installed Update to the latest version of iTunes. If the issue persists, follow the steps above in "Unable to contact the iOS software update server gs.apple.com".
    From KB article:
    http://support.apple.com/kb/TS3694#error3000

  • Can not restore i phone because not enough space due to having 16GB and update being off my 32GB

    I have got a new iophone 5s 16GB, lost my 4s 32GB, the back up is too large to be put on the new phone any ideas please please please

    There is really not much you can do here, unless you exchange the 16GB for a 32GB.

  • Can i restore my phone from the last back up after settingit up as a new iphone

    I just got my replacement phone from the sprint store and the guy couldn't back it up or restore it from my last back up. It won't allow me to restore it without the new update. Help anyone? I'm getting frustrated

    Hello, Collegegrl16.  
    Thank you for visiting Apple Support Communities.  
    I understand that you are unable to restore your new iPhone from your backup.  Here is the article that will help you resolve this issue.  
    iOS: Unable to restore from backup of a newer device
    Cheers, 
    Jason H.  

  • HT201365 I can not activate my phone because the activation server is UNAVAILABLE.

    The server keeps saying that it is temporary not available. Now I can not use my phone. Stuck in there even though I have Apple ID & password. Somebody has to fix it. It is frustrated.

    Were you running iOS 7 beta?  If so, as a developer you need to log into the Developer forum for assistance.
    Not a developer and running iOS 7 beta?  Then you've stolen Apple's software and will receive absolutely no assistance from this forum.  Enjoy your iBrick!

  • My iphone is stucked and  I forget my icloud password so how can I restore  my phone to the initial state?

    - Product name: i phone 4G
    - Memory:32GB
    - Operating System: i OS 7.0.0 (Not sure)
    Dear Sir,
    I forget my icloud password and my e-mail has been closed and I tried to recover it but it looks that I also lose my e-mail data and my phone is stacked so could you please help me to return my iphone to it's initial state...
    I Thank you too much...

    Sorry, not understanding what it is you are asking. Your iCloud password is the same as your Apple ID password. If you are attempting to restore the device and you are on the Activation Lock screen, you must supply the iCloud/Apple ID password before you can proceed:
    ACTIVATION LOCK
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support
    Cheers,
    GB

  • HT201210 I can't restore my phone because it's locked with a passcode, and I can't remember it.

    Can I trade it in for another phone?

    Why would you trade it?
    Do as the manual says to do and restore the iphone.

  • HT201210 i want to make restore and update to my phone(3gs) and don't do it never because write "restore can't be finished because the  i-phone device don't found" !!!!?????i can't open my phone because it has at screen the icon (who must connect the devi

    i want to make restore and update to my phone(3gs) and don't do it never because write "restore can't be finished because the  i-phone device don't found" !!!!?????i can't open my phone because it has at screen the icon (who must connect the device withpc

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • I can not update my phone because itunes says i am not connected to the internet, but i am connected

    I can not update my phone because itunes says i am not connected to the internet, but i am connected to the internet.

    Download the last IOS you need and install it.
    Download iOS 4.3.5 Links
    iOS 4.3.5 download (iPad)
    iOS 4.3.5 download (iPad 2) (WIFI)
    iOS 4.3.5 download (iPad 2) (GSM)
    iOS 4.3.5 download (iPhone 4) (GSM)
    iOS 4.3.5 download(iPhone 3GS)
    iOS 4.3.5 download (iPod touch 4th generation)
    iOS 4.3.5 download (iPod touch 3rd generation)
    Step 1: Download and install latest version of Apple iTunes
    Step 2: Sync your iPhone with iTunes
    Step 3: From iTunes sidebar, select your device (in devices section on sidebar)
    Step 4: Press and hold Shift key (Windows) or Alt key (for Mac) and click on “Update”.
    Step 5: Select the location of .ipsw file you want to restore or load on to iPhone
    Step 6: That’s all from your end, now iTunes will perform some automated steps to complete the installation. Your iPhone will restart once the progress is complete.
    Good luck !!

  • I can not upgrade the iOS on my phone, nor sync the phone because the process starts with backing up the phone which always hangs up at the backing up stage and then will not allow further progress.

    I can not upgrade the iOS on my phone, nor sync the phone because the process starts with backing up the phone which always hangs up at the backing up stage and then will not allow further progress.
    And for this I guess that it is the backing up of my Podcasts - which are free downloads that causes the hang up. These are items that I have played and synced before without issues. I am thinking this way because these are Podcasts that I used to play but sundenly would not play on my iPhone. Each time I try to play anyone of them it generates the message - this movie could not be played.
    I am scared of atempting a system restore because I guess I may lose my SMS for the past two months. Please approach the solution from this point of view.
    Thanks
    Joe

    Please refer to this thread.
    https://discussions.apple.com/thread/3417041
    It may have something to do with one of your backup files that has been corrupted before.

  • HT1212 I am trying to restore a phone that the screen does not work on, therefore I can't input my password.  How can I bypass this and upload it to itunes?

    I am trying to restore a phone that the screen does not work on, therefore I can't input my password.  How can I bypass this and upload it to itunes?

    You could follow the instructions in the support document that you linked from. There is a section regarding the passcode and the inability to use it or enter it. However, you may encounter more issues since you cannot use the screen.

  • I changed my iPhone lately but i can't restore my last backup since it keeps saying "itunes could not restore backup because the password was incorrect" but I don't know where to put the password to make it happen... Any suggestions?

    Hey guys,
    I just bought a new iPhone but i can't restore my backup files beacuse it keeps saying "itunes could not restore backup because the password was incorrect" but I really don't know where to put the password to restore it. I really have some files that are meaningful for me so I really need help. Any suggestions anyone?

    Select your iDevice in the iTunes.
    Choose the Summary screen (tab) and scroll to the bottom of the screen.
    Then un-select Encrypt iPhone backup.
    iTunes will then prompt you to “Enter the password to unlock your iPhone backup”, enter the password you set originally.

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