I can't run java installer. This may involve firefox. My firewall is turned off so that I can install java, but something is still blocking the installation procedure, and java's support page doesn't seem to offer an answer.

University tech support says their online course system prefers explorer to firefox, and something they and the java download site both say about allowing pop-ups and disabling the firewall make me thing that part of the problem is with firefox's compatibility. But honestly, I don't know. I just know that I'm following all the directions I can find and it doesn't seem to be working.

#Download and SAVE the Java installer to your hard drive,
#*SAVE the installer to your Desktop so that you can easily find it
#exit Firefox (Firefox button > Exit '''''OR''''' File > Exit if using the Menu Bar),
#click or double-click the Java installer that you downloaded to start it
#Using Java with Firefox and Download link: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]
#Test your Java after installation: https://www.java.com/en/download/testjava.jsp
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]

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Siri only works when I raise to speak, but when I hold down the home button and Siri pops up, it doesn't pick up any sound. How do I fix it?

Siri only works when I raise to speak, but when I hole down the hold button and Siri pops up, it doesn't pick up any sound. How do I fix this?

Try A and B
(A) Restart iPad
1. Hold down the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn off iPad.
3. Turn iPad back on, hold down the Sleep/Wake until the Apple logo appears
(B) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

I changed my Appleid online yesterday because the old one was based on an email address that is no longer active. My phone still shows the old Appleid and will not let me access APP store etc. How can I get the phone to accept the new ID?

I channged my Appleid at appleid.com and now the phone stills shows my old id and will not let apps that require id/password prompts work.

Just scroll to the bottom of the screen in the store, log out and then login with the new ID.
As long as you changed it from the manage account option at https://appleid.apple.com/ (ie. replaced the primary email address with a new one), then all your old purchases should be fine.

Every time I try to install itunes on my PC I get the following message, and I can't seem to find a solution. Any help out there?? "There is a problem with this Windows Installer package. A program required for this install to complete could not be run."

Every time I try to install itunes on my PC I get the following message, and I can't seem to find a solution. Any help out there?? "There is a problem with this Windows Installer package. A program required for this install to complete could not be run."

Try the following user tip:
"There is a problem with this Windows Installer package ..." error messages when installing iTunes for Windows

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Can a use a partitioned external hard drive to create a disk image? I tried, doesn't seem to work using disk manager.

OK, it's very bad computing to use a backup disk for anything but a backup. The reason being is if/when the HD crashes you will have lost not only all your backup but the data files. While I commend you for wanting redundant backup, you really need separate EHDs for doing so. Format each EHD using Disk Utility to Mac OS Extended (Journaled) using the GUID parttition. When you connect, OS X will ask if you want to use that drive as a Time Machine backup drive, select yes and then let it backup. On the second EHD format the same way however do not use TM as a backup, this time I'd suggest an app such as SuperDuper or Carbon Copy Cloner to make a clone of the internal HD. Leave both EHDs connected and TM will backup new or changed files automatically on a hourly basis. The clone you will need to set to backup on the schedule you want. For example I have my SuperDuper EHD set to backup only changed or updated files at 2AM every day.
The advantage of a clone is that if the computers internal HD crashes you can boot from a clone and continue working, TM will not do that but it's great for keeping an archive of all files. So if you want a version of a file from many months ago, TM will help you locate and restore it.

After closing large documents (drawings) the window closes but the process runs still in the background. I open the next document, the same procedure and after dowing this several times the RAM is full the system becoms very slow. what can i do???

after closing large documents (drawings) the window closes but the process runs still in the background. I open the next document, the same procedure and after dowing this several times the RAM is full the system becoms very slow. what can i do???

You can always shut it down manually via the Task Manager
(CtrlShiftEsc)...
On Mon, Sep 1, 2014 at 3:05 PM, frank koethen <[email protected]>

I have an iMac running OS 10.4.11. How can I check to see if I have the Flashback Trojan (and remove it, if I have it)? IMy Safari is also crashing frequently. Any suggestions?

I have an iMac running OS 10.4.11. How can I check to see if I have the Flashback Trojan (and remove it, if I have it)? IMy Safari is also crashing frequently. Any suggestions?

Hi Barry, is this an Intel iMac, or a PPC iMac?
Disable Java in your Browser settings, not JavaScript.
http://support.apple.com/kb/HT5241?viewlocale=en_US
http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=142064
http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20applets
Flashback - Detect and remove the uprising Mac OS X Trojan...
http://www.mac-and-i.net/2012/04/flashback-detect-and-remove-uprising.html
In order to avoid detection, the installer will first look for the presence of some antivirus tools and other utilities that might be present on a power user's system, which according to F-Secure include the following:
/Library/Little Snitch
/Developer/Applications/Xcode.app/Contents/MacOS/Xcode
/Applications/VirusBarrier X6.app
/Applications/iAntiVirus/iAntiVirus.app
/Applications/avast!.app
/Applications/ClamXav.app
/Applications/HTTPScoop.app
/Applications/Packet Peeper.app
If these tools are found, then the malware deletes itself in an attempt to prevent detection by those who have the means and capability to do so. Many malware programs use this behavior, as was seen in others such as the Tsunami malware bot.
http://reviews.cnet.com/8301-13727_7-57410096-263/how-to-remove-the-flashback-ma lware-from-os-x/
http://x704.net/bbs/viewtopic.php?f=8&t=5844&p=70660#p70660
The most current flashback removal instructions are F-Secure's Trojan-Downloader:OSX/Flashback.K.
https://www.securelist.com/en/blog/208193454/Flashfake_Removal_Tool_and_online_c hecking_site
More bad news...
https://www.securelist.com/en/blog/208193467/SabPub_Mac_OS_X_Backdoor_Java_Explo its_Targeted_Attacks_and_Possible_APT_link
Removal for 10.5...
http://support.apple.com/kb/DL1534

Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit it. How do I fix this?

Can't get Mail to work - I get the spinning wheel and Mail freezes. I have to Force Quit Mail . How do I fix this problem?

Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
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~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
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Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
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I can't turn off find my ihone, always show "there was a problem when canceling the registration of this iphone with icloud" please help me. i can't restore my iphone before turn off find my iphone

i can't turn off find my ihone, always show "there was a problem when canceling the registration of this iphone with icloud" please help me. i can't restore my iphone before turn off find my iphone

If you are the original owner of the phone and know the Apple ID and password that were used to activate it originally, and if you have an existing backup to restore from, you can force it into recovery mode (which will completely erase it) and restore it as explained here: If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support. When you do you will encounter activation lock, and will have to provide the ID and password used to activate it originally in order to activate it again. If you can't, you won't be able to activate and use it.

Why is my location city changed by Firefox to a town I don't live in? I put in my zip code in the weather info and it will not hold it no matter what I do. This is very frustrating and never a problem in the past. IE doesn't have the problem. Help?

Why is my location city changed by Firefox to a town I don't live in? I put in my zip code in the weather info and it will not hold it no matter what I do. This is very frustrating and never a problem in the past. IE doesn't have the problem. Can anyone help?

1) Is it a video clip? Something you recognize? To be clear, it's displaying at a point in your exported movie but doesn't appear at all in the sequence?
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When trying to connect airport express keep getting unexpected error please try again. IVE TRIED A HUNDRED TIMES AND HAVE FOUND SUPPORT PAGES UNHELPFUL

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My Question is: I have a Lightroom 5 software buyed single on my MAC. If now I buy a CC Pack with Lightroom and Photoshop...what happened? How I can install AGAIN a other version of lightroom 5 ?! and this is necessary because the version included in pack

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Can live two version equal of lightroom on same MAC ?
mmm .... I Doubt...
Suggestion.. ?

My Question is: I have a Lightroom 5 software buyed single on my MAC. If now I buy a CC Pack with Lightroom and Photoshop...what happened? How I can install AGAIN a other version of lightroom 5 ?! and this is necessary because the version included in pack has a mobile function that my actual version don't has. Thanks to help.
Can live two version equal of lightroom on same MAC ?
mmm .... I Doubt...
Suggestion.. ?

Sound on my phone has gone so when someone calls me they can hear me but i cant hear them.The ticks cant be heard when you press the keyboard. I've checked the settings and they are ok. can still hear music thru headphones but not without. Any help pls.

sound on my phone has gone so when someone calls me they can hear me but i cant hear them.The ticks cant be heard when you press the keyboard. I've checked the settings and they are ok. can still hear music thru headphones but not without. Any help pls.

Hey shahbazfromgbr,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues with sound output on your iPhone 4S. For troubleshooting steps, the following article provides the best information:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
1. Verify that there is nothing plugged in to the headset jack, including headsets, headphones, or adapters.
2. Make sure the Ring/Silent switch is not switched to silent.
3. While on the Home screen, adjust the volume buttons. If you see the icon below, indicating that headphones are attached, there may be debris or an object lodged in the headset jack:
4. Check the headset jack. If there is an object lodged in the headset jack that is not easily removed, have the iPhone serviced to remove object.
5. For Original iPhone: If there is light debris, such as lint, in the headset jack, try connecting a pair of headphones to the headset jack and then remove the headphones. Repeat this several times to remove the debris.
6. If you have installed a protective film on the display, either ensure that the receiver is not covered or remove the film completely.
7. Check the receiver mesh (which is on the top front of the device, above the display). If it appears blocked, use a clean, small, dry, soft-bristled brush to carefully and gently brush away any debris.
8. If you have paired with a Bluetooth headset that is nearby, either use the headset or turn Bluetooth off (choose Settings > General > Bluetooth).
9. Restart the iPhone.
10. If restarting the iPhone doesn't resolve the issue, try restoring the device.
11. If the issue persists, go to the Service Answer Center - iPhone for information on service.
Thanks,
Matt M.

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

I have poor/no service on my iphone 6 in places that I do have service on my old iphone 5. Takes 10 minutes to send text and webpages will not load but load within seconds on the iphone 5 and forget making a phone call. How do i resolve this issue??

Hey kristiac,
Thanks for the question. If I understand correctly, you have no service on the iPhone. I would recommend that you read this article, it may be able to help the issue.
If you can't connect to a cellular network or cellular data - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario

I lost my ipad, and when i logged in to my apple account, i found another person email. what can i do to trace ? my ipad hasnt been registered with apple before i lost it, can i registered now (as i still have the package) and then supply the serial no.

Hi, just wonder anyone can help. i lost my ipad few weeks ago (already reported to police in UK but they arent helpful), and when i logged in to my apple account, i found another person email added to my apple account (but has not been verified). what can i do to trace ? my ipad hasnt been registered with apple before i lost it, can i registered now (as i still have the package) and then supply the serial no. to apple so they can block that ipad??
i am based in london, but seems now the apple account based in USA.. very strange.
i am using iphone as well, so beforei lost the ipad, when i download apps, it download to both iphone and ipad.
i am not sure what i can do to make apple aware of the lost ipad, as i havent registered my ipad before i lost it. or can i registered now and report a lost??
appreciate any advice..
thanks

The only tracking feature Apple offers is the one tied to your iCloud account (https://www.apple.com/icloud/features/find-my-iphone.html). If you did not have an iCloud account set up on the iPad, or did not have the "find my iPad" setting enabled under that account's settings, then you cannot track it remotely.
There is nothing you can do but hope the police do something, or you find it yourself. Apple does not get involved with lost or stolen property.
see http://support.apple.com/kb/HT2526
However, I hope you IMMEDIATELY changed your AppleID password when you noticed the added email - the only way someone could do that is if they know both your AppleID primary email address AND your current password.

I can't run java installer. This may involve firefox. My firewall is turned off so that I can install java, but something is still blocking the installation procedure, and java's support page doesn't seem to offer an answer.

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