I can't save my "preferences" on iTunes.

I have iTunes on my PC at work and at home. At work, I have turned off the "crossfade" preference and at the bottom of the page is an "ok" button which allows me to save my changed preference.
On my iTunes at home, all the same preference selections are there, but there is no way to save the preference. So, I deselect the "crossfade" option, but when you exit, the crossfade gets turned right back on because there is no "ok" or "save" button.
I have upgraded to the latest version of iTunes and STILL there is no option for saving my preferences.
Has anyone else run into this quirk?

Is the iTunes volume control up far enough and can you see the time elapsed indicator moving?
If both these things are okay, then check your audio settings for your computer; has the mute control been turned on (which mutes the sound)? The mute control may be different on your computer, but on mine, there is a small speaker icon in the bottom right corner (on the taskbar).
If the taskbar speaker has that red-crossed circle, then the volume is muted. Click on it to open the "speaker" bar and then click on the speaker in the speaker bar to un-mute. Also, the slider control is another volume control, separate from the iTunes one. This must be up towards the top of the scale.

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I can't save my "preferences" on iTunes.

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