I can't seem to connect to the iPhone software update server, why would that be?

I can't seem to connect to the iPhone software update server, why would this be?

In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Similar Messages

  • ITunes can´t connect to the iPhone software update server

    I can´t update mi iphone because this has happened to me the last two days.

    Hey MauCabre,
    Thanks for the question, and welcome to Apple Support Communities.
    The following article may provide a resolutions to your issue:
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    Thanks,
    Matt M.

  • About the OS X Mavericks v10.9.5 Update i am trying to update this since yesterday but its saying there is an error in server "Can't connect to the Apple Software Update server.(-1003)" please help

    About the OS X Mavericks v10.9.5 Update i am trying to update this since yesterday but its saying there is an error in server "Can't connect to the Apple Software Update server.(-1003)" please advise with instructions how to update it...
    why i am not allowed

    Try running the combo update.
    10.9.5 Combo Update

  • We have an ipod touch, 3rd generation, 8GB. we lost the unlock code. we now try recovery via itunes, but can't connect to the ipod software update server. any suggestions?

    We have an ipod touch, 3rd generation, 8GB. we lost the unlock code. we now try recovery via itunes, but can't connect to the ipod software update server. any suggestions?

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • HT201210 (The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.) can anyone help me with this issue, every time i try to restore it will come up like this error m

    (The iPhone "Named" cannot be restored at this time because the iPhone software update server could not be contacted or is temporarily unavailable.)
    can anyone help me with this issue, every time i try to restore it will come up like this error message.

    Restore the iPhone when connected to iTunes by cable.
    Still the same TS1275?
    Is your iPhone jailbroken?
    Or
    Has your computer ever been used to jailbrake or downgrade (Tinyumbrella) any iPhone?

  • ITunes could not contact the iPhone software update server because you are not connected to the internet...???

    Ok I’m completely lost here....
    I’m running Microsoft Windows XP Home Edition Service Pack 3 (Build 2600), I updated iTunes to 11.0.2.25 and some other updates for windows last night on my laptop. I try connecting to download the iOS 6.1.2 update for my iPhone 4 and my iPhone 5 via iTunes. I am getting this message for both "iTunes could not contact the iPhone software update server because you are not connected to the internet. Make sure your internet connection is active and try again." Everything was fine with connecting prior to running these updates because I downloaded the 6.1 update with no problems when it came out.
    What I have done so far with which has made no difference:
    Checked my internet connection
    Changed my internet connection
    Signed out of iTunes and then signed back in
    Ran diagnostics via iTunes, comes back with: Network interfaces verified- Internet connection failed- Secure link to iTunes store verified
              Connection attempt to Apple web site was successful.
              Connection attempt to browsing iTunes Store was successful.
              Connection attempt to purchasing from iTunes Store was successful.
              Connection attempt to iPhone activation server was successful.
              Connection attempt to firmware update server was successful.
              Connection attempt to Gracenote server was successful.
              Last successful iTunes Store access was 2013-02-20 20:40:48.
    Disabled firewall, spy sweeper, virus scanner
    start>run>cmd> typed "netsh winsock reset"
    Rebooted
    Checked the parental controls in iTunes
    Start>control panel>internet options>connections tab> lan settings> selected the "automatically detect settings"
    Deleted iTunes and reinstalled iTunes
    When I would "ping gs.apple.com" it would come back with "request timed out" no matter what internet connection I was on, so I went into the hosts file  start>my computer>(C:)>WINDOWS>system32>drivers>ect>HOSTS and added  "#     127.0.0.1     gs.apple.com". Now it will ping gs.apple.com just fine but still comes up with the "iTunes could not contact the iPhone software update server because you are not connected to the internet" message in iTunes when i try to download the update.
    If anyone can come up with any ideas that I haven’t tried, please let me know. This is keeping me back from updating both of my phones along with if anything should ever happen to them; restores as well. 

    im computer is connected i can go to the apple store through itunes but when i plug my phone in i keep getting that alert... i plugged my phone in to update it after the apple loaded the itunes icon and a usb showed up.

  • "The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?

    The iphone software update server could not be contacted" - error message recieved when i try to update to 5.1.1 via itunes , what can i do ?

    Dear Lawrence Finch: 
    If you're still around I hope you see this message, as you're the FIRST person (after reading every link, thread, other sites, apple support articles, etc.) to mention JB may be causing this iTunes popup window to REPEATEDLY occur:
    "The iPhone software update server could not be contacted."
    No, I did not hack anything (are you kidding?  Grannies don't hack!), but I unknowingly bought a 3Gs iOS 3.1 from ebay that was not advertised as JB.  Since it is like brand new, I was going to keep it (because my old backup is iOS 3.1.2) & was trying to simply restore & update, which (I thought) would remove the JB (that's what everybody says at forums, etc).
    Instead, after "erasing all settings/content" (inside phone's Settings to get the prior person's name out of there), it is now stuck in White Apple Mode.
    Put it in DFU/Recovery Mode & connect to iTunes but that stupid above message keeps appearing & I have already read/tried EVERYTHING to get rid of that message, starting with: 
    1.  OLD phones (3Gs) with OLD iOS 3.1+ should work FINE with OLD Mac (iBook) with OLD OSX (Tiger 10.4.11) with OLD iTunes (9.2.1[5]).  So that can't be the problem.
    Here's all the other things apple & others say to check which I already checked:
    2.  USB ports are FINE, both work FINE, so that's not the problem.
    3.  No "extra USB devices" are connected, ONLY a mouse, & then the phone (yes, I tried it w/o the mouse connected but that didn't help).
    4.  No "usb hubs."
    5.  Latest iTunes for this OSX has already been DL'd (iTunes 9.2.1[5]).  If you know of a newer one for this OSX, please advise.
    6.  No antivirus software.
    7.  No security software.
    8.  No routers; only 1 comcast modem, period.  Wired Ethernet.
    9.  No wifi gadgets, no wifi at all.
    10.  No firewalls, except what is on iBook in the SHARING/System-Prefs. section.  It's turned OFF.
    11.  Did the hosts/terminal thing sudo nano whatever it was.  There were only 3 lines, NO gs.apple.com:
    xxxxx local host
    xxxxx broadcast host
    xxxx local host
    Oh, & btw, ATT officially unlocked this phone (after I filled out their online forms) but I can't finish the process via iTunes to get their Confirmation that "Device is Now Unlocked," so I can use T-Mo.
    So that's it.  If you have any other ideas of what to do from here, since from your comment, maybe it's the stupid JB on this phone that is causing the problem (???), please advise.
    Many thanks!

  • Can't update my Iphone (the iphone software update server could not be contacted)

    Hello,
    I've been trying to fix this problem by my self with no luck so I'm writing to you guys, hoping you will have the right answers.
    I dropped my iPhone4 today and it turned off, when I plugged it into a charger it showed me a screen of IOS6 (which I didn't had this update updated) and when I "silde right" it wrote that I need to update it by iTunes.
    So I opened ITunes while my IPhone was connected that it automatically tried to update it as needed, after 20 seconds of loading I get this error massage:
    "the iPhone software update server could not be contacted"
    I've tried everything; turning off firewall, update my AntiVirus,restarting my router, restarting pc while IPhone not\connected, changed usb exist (using a back exit atm),changing usb cable and even reinstalled my iTunes (yes, my iTunes is up to date), although when I tried to update my itunes it gives me this error:
    "The iTunes update server could not be connacted. Please chek your Internet connection, or try again later. " but I don't think it's related but worth to mention it.
    My iPhone is NOT jailbreaked
    please help me to fix this problem,
    Thanks In Advnace.

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
    These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

  • Error while trying to upgrade my iPhone, message reads "iTunes could not contact the iPhone software update server beecause your are not connected to the internet.

    Hello,
    I am trying to upgrade my iOS to version 5 but receive the message noted below ("iTunes could not contact the iPhone software update server because you are not connected to the internet"). I click update on iTunes.  My internet works fine.  Does anyone know what may be causing this error?

    Try disabling firewall and virus scanning software

  • I cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet".plz help

    i cant update my iphone and i tried going on my pc on itunes and clicking check for update button but it says that "itunes could not contact the iphone software update server because you are not connected to the internet". But i checked my internet on both my pc and iphone and tried again but it still says the same thing. plzz plzz help

    Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
    Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
    Regards,
    Steve

  • HT201263 when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

    when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?

    Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
    Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
    Regards,
    Steve

  • The Iphone software update server couldnot be connected

    i wanted to upgrade my iphone 4 to ios 5 then i did a bad thing and turned itunes off while restoring my phone now my phone doesnot turn on and when i try it it says connect to itunes but when i do this this eror The Iphone software update server couldnot  be connected apw please some one helps me

    Thanks again.
    I figured out the problem.
    Evidently, unbeknownst to me, my Internet connection (via Ethernet) at work has started blocking some traffic -- namely iTunes "ipod server". (Other than this there is no evidence that my Internet access is restricted; I have full web access including the iTunes store). When I disconnected the Ethernet and used the public WiFi access, iTunes was able to connect to "the server" and it then recognized my phone as being connected. With that, I was able to do a restore.
    Thanks for your persistence.

  • HT1414 i keep getting a message saying 'the iphone software update server could not be contacted' when trying to restore my iphone. Any ideas on how I can rectify this? Thank you

    i keep getting a message saying 'the iphone software update server could not be contacted' when trying to restore my iphone. Any ideas on how I can rectify this? Thank you

    Thank you. No my phone hasnt been jailbroke, therefore I'll keep trying.

  • Everytime I try to update my iPhone this happens: The iPhone cannot be updated because the iPhone software update server could not be contacted or is teporarily unavailable. Please try again later. Can you please tell me how to fix this? Thanks in advance

    Everytime I try to update my iPhone this happens: The iPhone cannot be updated because the iPhone software update server could not be contacted or is teporarily unavailable.
    Please try again later.
    Can you please tell me how to fix this? Thanks in advance.

    We're Sorry, Activation Server Temporarily Unavailable, contact Customer Care...Your request Could Not Be Completed?"
    99.9% of the time, the cause of this issue is the fact the phone was jailbroken/hacked to unlock it for use on networks other than the network the phone was originally locked to. Apple maintains a database of officially unlocked iPhones, and when Apple's servers detect phones such as yours, activation stops & you get the message you got.
    So, you need to get a sim card from the carrier the phone was originally locked to, or get it officially unlocked, if you want to activate it. Because it appears that it was not officially unlocked.
    Apple has started to get "tough" with hacked iPhones, & simply won't permit their activation.

  • HT1212 How do i restore my iphone when it has been disabled and can not be restored through itunes because of the error message that says "The iphone software update server could not be contacted.

    How do i restore my iphone when it has been disabled and cannot be restored through itunes because of the error message that says "The iphone software update server could not be contacted

    Have you jailbroken this device? This will make the iPhone not talk to the Software Update Server (that signs and accepts software updates) please refer to the following link? Error 3194, Error 17, or "This device isn't eligible for the requested build"
    The iPhone will talk to the software update servers, just need to change the host files, it's a simple process, sorry if you were confused about the wording in to top?

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