I can't seem to get my Windows 7 Box to "see" the NAS where my music and movies are stored. This ran fine on W XP. After I installed iTunes on my new machine, I can't get it to "see/recognize" the NAS drive. 5 other computers can. Any Ideas ?

I have a mix of Apple and Windows Boxes. The primary NAS is a 2TB Buffalo Unit. The back-up NAS is a QNAP with 6TBs (set up as Raid 5). Until I removed my old 32 Bit Dell machine today, all the rooms in the house got excellent delivery of audio or video, via Apple TVs, which then run into DACs and amps, and the rest of the gear. The 32 Bit Box was failing on some boots, so I got a new machine. I installed 64 Bit iTunes on it, but cannot get it to recognize the NAS Box. It's like the setting took, as I can see it, however, it "appears" that iTunes is looking elsewhere for the media. I would really prefer not to reload all 850 CDs, and redownload the 56 movies from iTunes.
Is there something that changed in 64 Bit iTunes ? years ago, iTunes would sometimes boot and really want to find the music under Documents and Settings..... but that seemed to sort itself out.
Bill O 6TB

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After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes

After recently installing itunes on my new PC running windows 8, the CD/DVD drives no longer works, gives a code 19 message. Seems itunes is impacting the registry of the DVD drive. What is best solution to keep running itunes normally in the future & get the CD/DVD drive working again? if I delete the upper / lower registry keys what other functions are impacted? I see others say itunes asks for a reinstall...then same problem all over again! THX

Have you revieved this support document?
TS2308: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
tt2

I'm new to Mac. I have an iPhone and a Mac Mini. My original iTunes was on a Windows computer that crashed. So, all of my iTunes Music and Movies are gone. How do I get the movies and music from my iPhone to the new Mac Mini?

I'm new to Mac. I have an iPhone and a Mac Mini. My original iTunes was on a Windows computer that crashed. So, all of my iTunes Music and Movies are gone. How do I get the movies and music from my iPhone to the new Mac Mini?

If you still have the crashed Win computer, you may be able to recover your music and movies from the hard drive. If you have a friend with a hard drive USB connection kit and a PC, they should be able to help. Otherwise, check locally for computer services that might do that for you (I think Best Buy Geek Squad may be able to help). If the drive itself is in good shape, it shouldn't be too expensive.

HT1382 i got an iPad and all my app's, music, and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud?

i got an iPad and all my app's, music, and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud? i have an 2nd generetion ipad and an iphone 5, thanks for you answers!

(I think the daughter got he better end of the deal!) I believe if you change the password and user id one of the devices it will stop that from occurring. But I'm not the one to tell you how to do it; someone like "Illaass" (Illaass seems to know how to correct / fix almost anything!) will know how if you don't. Just look for the "cat" icon.

My iPad had to get recovered thru itunes now music and movies are lost help!!!!!

My iPad he'd to get recovered now music and movies are gone help please

You can either resync the lost material to your iPad via iTunes or you can restore the device from backup, assuming you have been backing up the device.
How to restore from Backup: http://support.apple.com/kb/ht1766

I had to get my laptop cleaned and all my itunes music and movies are gone how do i get them back?

i had to get my laptop cleaned and all my itunes music and movies are gone how do i get them back?

It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
Use your backup copy to put everything back.

I own Acrobat XI Pro. I installed it on my new machine, but cannot start it because Acrobat says that the serial number I have doesn't match the software. What should I do next? Can' find any FAQ's on this.

I deactivated Pro on my old machine, downloaded from the store on my new machine and tried to open it. A window popped up that said I had a valid product key, but that it didn't match the software on my machine. The drop down box did not list my product. Don't know what to do next.

I can't uninstall Thunderbird from my Windows Programs "uninstall list"; why does it not uninstall and be removed from this list?

Very frustrating...under the Windows "Programs/Uninstall a program" list, Mozilla Thunderbird is still listed AFTER I have removed it completely (I thought) from my computer. I have clicked on "uninstall" several times and nothing happens. I resent the fact that Mozilla has set this up so that it apparently can't be removed from that list.. What's that all about? I have tried to research the problem, even using your website to no avail. All I want to do is get it out of my uninstall/change list. I have not used that program AND won't use it. I don't want that program on my computer/list period. I would appreciate your help.

This is a fault with Windows application management. Mozilla does nothing to interfere with the install/uninstall process.
You could re-install Thunderbird to re-synch the applications list and then un-install it again, or you could use a utility to remove it from the list.
A search for ''thunderbird.exe'' will confirm whether or not it has been truly removed, though you may need to disable all the idiot-proofing that Microsoft implement to stop us seeing the true state of the file system; set it to show hidden files and file extensions for starters.
Thunderbird is pretty much self-contained. You are free to manually remove the folder the application lives in if Windows is unable to uninstall it for you, though that won't fix the incorrect appearance of thunderbird in the list of installed applications.

I had iTunes on my pc. The Pc crashed and everything is gone. When I try to sync my phone to iTunes on my new mac laptop it says it will erase everything on the phone. How do I get the items on the phone into iTunes?

Hello,
I had my itunes on my pc. When it crashed I lost everything there. I have an itunes on the new mac but it does not have the content that was in the old itunes. When I try to sync or upgrade to the 5, it says that I will lose all my information on the phone.

I had the same problem, and tried what you did. Then just uninstalled Quick Time and didn't reinstall as someone on here advised. Still did not open. Then ejected a disc I forgot I had inserted this morning to copy a song on to and iItunes opened.

HT1320 If i have music and movies on my ipod classic from an old computer and hook it up to another computer that i have ownloaded new music and movies on,will this delete or cause loss to any of it ?

If i have stuff on my ipod classic from an old pc and hook it up to a different pc which has different stuff downloaded on it,will this cause my ipod(and or)my pc to delete my music & movies off my ipod(and or)pc?

See Recover your iTunes library from your iPod or iOS device.
tt2

I just installed itunes on my new computer, the majority of the songs have an ! beside the song and when I try to play the song a dialog box comes up and says it can't find the file. The songs include music downloaded from itunes throughout the years

I just instaled itunes on my new Dell computer operating system-Windows 7. The majority of my music-purchased from itunes and my CD's will not play. Help!

I just instaled itunes on my new Dell computer operating system-Windows 7. The majority of my music-purchased from itunes and my CD's will not play. Help!

My ipod won't sync and it keeps coming up with an error message saying "internal error" or it tries to get me to restore from a backup. All of my music and movies have been wiped from my ipod and the apps don't work. The backups don't work either. help.

I plugged my ipod touch into my computer to sync it and it came up with an error message saying that it encoutered an internal error and it refused to sync.
I then unplugged it and plugged it back in and this time it told me that I needed to restore from a backup or set it up as a new ipod. I tried to restore from a backup but it came up with the error message "Backup session failed" every time. I then looked on my ipod and all of my music and movies are gone though it still says that they are on the ipod in itunes. I decided to use the restore function and let that finish. After restoring it still doesn't allow me to sync or back up and The music and movies can still not be seen. I am currently attempting to copy the music and movies to my ipod though this did not work with my apps as they transfered but when I attempted to open them they just crash... If someone could please help me it would be great. It is driving me crazy.

If you get an error that says can't backup, try moving the existing backup file to a safe location and thry again. again. You can find the location of the backup file here:
iPhone and iPod touch: About backups

Okay i had to install Itunes onto my new OS because window's Vista messed up on me and i can't get any of my old purchases back from my account such as music and movies any ideas on how to get them back (i do not have the folder that contains old items)

Okay i had to install Itunes onto my new OS because window's Vista messed up on me and i can't get any of my old purchases back from my account such as music and movies any ideas on how to get them back (i do not have the folder that contains old items from the last itunes or anything from that OS because it had a virus and i just wanted windows 7)

Downloading past purchases from the App Store, iBookstore, and iTunes Store
Hope this helps,
JD

Can't install itunes on a new Win7 machine. Get a message "There is a problem with this Windows installer package. A program required for this install to complete could not be run"

Can't install itunes on a new Win7 machine. Get a message "There is a problem with this Windows installer package. A program required for this install to complete could not be run"

Have you completed all windows update including service Pack1? If not, please complete all the windows update then follow steps below to re-install all over.
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

Can't install itunes on my new laptop w/ Windows 8 64bit

So, I am trying to install the newest version of itunes on my Dell with Intel i3 Windows 8- 64 bit system. I had itunes on my old laptop (running Windows Vista) and it worked just fine, but when I tried to install it on my new dell, I get as far as downloading (itunes64setup.exe) and after it is done downloading and I try to install it, it gives me a pop up that says something along the lines of "this app can not be installed on your system- contact software manufacturer for the correct version for your system" I spent several hours on the phone yesterday with an apple rep and they weren't able to resolve it either. They had my delete the itunes that I had just downloaded, turn off my internet protection and try downloading the same one again. It downloads, it just won't install afterwards. When that did not work either, she had me try installing the standard 32 bit version, still nothing. Then she had me install the older itunes 9.2 to see if that would install and then I could just update it afterwards, but that would not install either after downloading. I tried restarting my computer and then downloading it again, same issue. I've been using the newest version of Firefox, but I tried downloading and installing it in IE. Same issue. Tried IE w/out internet protection, same issue. As a last resort I saved the itunes installation from my old laptop on a flash drive and tried to install it on my new laptop from the flash drive and it almost seemed like it would work, it started the installation wizard, but after a minute it stopped and said that it was a 32bit version and that I needed the 64 bit version for my system. That is actually the farthest I had gotten with any of my tries. It would not even get to the installation box with any of the other tries!!! If any one knows a solution for this, I would be so greatful!!! I tried the tips from past discussions and it did not resolve it. HELP!!!

http://support.apple.com/kb/HT1926

I can't seem to get my Windows 7 Box to "see" the NAS where my music and movies are stored. This ran fine on W XP. After I installed iTunes on my new machine, I can't get it to "see/recognize" the NAS drive. 5 other computers can. Any Ideas ?

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