I can't seem to log in as it's asking me two security questions which i don't know the answer to

i can't seem to log in as it's asking me two security questions which i don't know the answer to

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Similar Messages

  • I can't buy any apps because I am required to answer two security questions. I don't know the answer to them. Please help.

    I can't buy any apps because I am required to answer two personalized security questions. I don't know the answer to them and I don't even remember creating them. Please help.

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

    I signed into my Apple ID on a new phone and I already had it on my iPod. When I signed into the new phone it won't let me buy anything unless I know my old security questions but I don't know the answers to them. How can I get past those or change them?

    See Kappy's great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
     Cheers, Tom

  • HT5699 I can't remember the answers to my Apple ID security questions. 1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    I can't remember the answers to my Apple ID security questions.
    1 Reply Latest reply : by alexbird I have I money in my apple I'd and when tried to purchase Apps asking me two security question but I am not remember the answer so I need your help

    Hello there, Subhi.sa.
    Just wanted to second Niel's recommendation. Additionally this Knowledge Base article also provides some steps you can take yourself if you don't remember your security questions:
    Apple ID: All about Apple ID security questions
    http://support.apple.com/kb/HT5665
    What should I do if I don't remember the answers to my Apple ID security questions?
    Try answering them at least once to see if you can get them right, even if you are not sure you remember the answers to your security questions.
    If you are confident you can't remember them, try one of the following:
    If you have three security questions and a rescue email addresssign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers. 
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    Note: If you have forgotten your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time you will not be able to reset your password and will not have access to your account.
    Thanks for reaching out to us on the Apple Support Communities.
    Cheers,
    Pedro D.

  • TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

    I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

    https://discussions.apple.com/message/20480446#20480446

  • I can't buy anything on my apple account because I know to answer the security question and I don't know the answer to and I tried to change it but to find out I guess I put the rescue me email wrong ! What do I do

    Plz I need help I don't know what to do

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • HT1311 Can you change your security question if you don't know the answer

    Trying to login/buy some tunes and i can't get pasted my security questions, now i'm locked and i know you have to wait 8 hours but in 8 hours i still won't know the answers

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • I can't make a purchase unless I know my security question and I don't know the answer how do I reset them?

    I can't make a purchase unless I know my apple security answers so what do I do nos

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (100284)

  • Ok, how do I change my apple security questions? I don't know the answers to them and I even called apple and they were no help at all. It's really annoying because I can't download ANYTHING.

    A few tears ago my Dad bought the ipod 3rd generation. He made an apple id on there and answered the securtiy questions with no problem. Then he gave the ipod to me. I downloaded music on it. Then last year i got my iphone and i didnt want to make a new apple id because i wanted to keep my music. So then all was fine. Then over the summer the off button on my phone wasnt working, so i went to apple and got my phone replaced. They put the card from my old phone into the new one. Now I have my own apple id. Now, every time I try to buy music or an app, it asks me for my security questions. They're questions that i never answered with my apple id, theyre the same questions my dad answered with his broken apple id, which he doesnt know the answers to either. Every time I call apple its no help and I have a lot money just sitting there in my account. PLEASE!!! IS THERE ANY WAY TO CHANGE THE DUMB SECURIY QUESTIONS?!?!?!?!?!?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95741)

  • How can I buy songs on my account if it's asking me the security questions and I don't remember the answers and I do not have a rescue email?

    How can I but songs on my iTunes account if it is asking me the security questions and I don't remember the answers and I don't have a rescue email?

    And I cannot call.

  • My iphone recently started making me answer security questions. I do not know the answers and I was wondering if there is anything I can do. I cannot buy anything at all.

    I am furious. Apple has just recently started making me answer secrurity questions. The problem is
    I don't know the answers. I cannot buy anything. They said my since it was the first time purchasing on my phone that I had to. The thing is I have PURCHASED many things on my phone. Please HELP

    Other people have also posted recently about being asked the questions despite it not being the first purchase on the computer or device.
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How can I change my security questions when I don't remember the answers?  I've been locked out now!

    How can I change my security questions when I don't remember the original ones?  I've now been locked out!

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    If all else fails:
    Go to: Apple Express Lane;
    Under Product Categories choose iTunes;
    Then choose iTunes Store;
    Then choose Account Management;
    Press Continue;
    Now choose iTunes Store Security and answer the bullet questions, then click Continue;
    Sign in with your Apple ID and press Continue;
    Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
    Click Send.
    You should get a response within 24 hours by email.

  • HT1420 I can't use the new I pad on I store its asking for job questions which I don't no the answer I put the right answer and its sayin wrong

    I bought a new I pad I want to download some movies I am going away tonight and its asking for job security questions at which I put the answers and it says wrong I can't remember what I put years ago what do I do I just bought a $100 I tunes card

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

  • TS1368 I forgot my answers to my security questions and i don't remember the answers can you please help me cause i want to download music to my new iphone 5 please help me i have money on my itune account

    I put money on my itunes account ever since i bought the iphone 5 i havn't been able to purchase any music because they ask for some answers for my sercurtiy questions and i forgot the answers thats why im trying to contact you to see if you can help me

    Hmm....and you've already tried resetting it, right? Hold down center and menu for 5 seconds (or three, i don't remember which)?

  • I can't buy apps in my iPhone because iTunea ask me all time security questions and I don't remember the answers, but I send to my email and itune didn't send me for single up

    how come I can reset my security questions? I sens to my email and iTunes didn't send me for reset them

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

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