I can't seem to reset my security questions, also having a hard time adding a rescue email
I have tried to read on how to reset my security question, but was having no luck. I finally reach max attempts. I read how use a rescue email, but can't seem a place to add a rescue email. I see the area where I can add an email, but it is not a rescue email. Thanks
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
Adding or changing the rescue email requires correctly answering two of the questions.
(97425)
Similar Messages
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i whant to reset my security questions nut it dosnt apear send to my rescue email how can i do it ?, i whant to reset my security questions nut it dosnt apear send to my rescue email how can i do it ?
If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or you aren't receiving the reset email to that account (and you've checked the spam folder on it as well as the inbox), then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
I am trying to reset the Security Questions as I have forgotten them, when I have logged into My Apple Id, and click on the button to reset the Security Questions, it states it is sending an email to the Primary Email address. I do not have the option to input a Rescue Email address, the only option I have is to input an Alternate Email address, which I have done so.
Also when I have tried to book an appointment throuth Online Support, I have not successful, I have rung a telephone number provided by the Mac Store in Perth, Australia and the reply provided is that we are closed. I was given to understand that Apple provided 24/7 Support to their users.Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers -
To reset my security question it won't let me send a rescue email
When trying to reset security question it didn't allow me to send a rescue email
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106474) -
Hey i want to know how to reset my security question i forgot answers and i didnt add rescue email
hey there i want to reset my security questions i didnt add rescue email how to do it please help me out
You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95327) -
I was trying to buy something on itunes but it said i had to type in my security questions in first. I forgot them. And I don't know my rescue email password.
If you can't get that password reset, go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
(116500) -
HT5312 How do I reset my security question answers if I don't remember my rescue email?
I have a be whine so in order for me to use my itunes it keeps asking me to answer my security questions but I forgot my answers and I also don't remember my rescue email address. I was young when I made both.
Contact the iTunes Store staff as described in that article.
(74203) -
Is there anyway I can reset my security questions without having to call Apple support?
Is there anyway I can reset my security questions without having to call Apple support?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I want to change the email address used as rescue email for my security questions. But I can't remember the answers to the security questions and I dont have access to the rescue email anymore. Please help.
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
I can't reset my security questions and answers. Every time I try to have the reset link sent to my rescue address all it does is ask me to verify the email. I keep doing this and still it wont give me access to the reset questions. Anyone know what else to try?
Jaisah 2nd gen ipod touch wrote:
... All I want to do is reset my security questions because I created my account about 7 years ago and I cant remember the answers ...
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers. -
So, I made my account a while ago before I had an iPhone so I can get music. The result of that I can't remember my security questions, and it tells me to send a rescue email an alert, but it doesn't show you how to get to that page. I am getting quite annoyed because apples hours arent the best fitted to my scedule since I have school and work, so I cant call and ask how to get fixed. Please help me all I want to do is buy some music...
Click here and fill out the form.
(90729) -
I am trying to reset my security question i clicked to send a link to my email but i haven't received any link from
If you aren't receiving the reset email to your rescue email account (and you've checked the spam folder on that account as well as the inbox, and tried clicking the reset link again) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
What the title says
Hawk4280 wrote:
I don't remember my security questions, how am I supposed to register a rescue email???
You can only set up and/or change a Rescue Email Before you forget the questions/answers.
For Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact -
I do not remember my security questions' answer and I don't have a rescue email, what should I do?
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
how do i reset my security questions the support shows me how but wont let me why is this so difficult!!!!!!!!!!!!!!
The reset link will only show if you have a rescue email address on it - if you hadn't put one on your account (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use steps 1 to 7 half-way down the HT5312 page that you posted from to add a rescue email address for potential future use
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