I can't seem to upgrade to Adobe PDF pack, why is that?

I can't seem to upgrade to Adobe PDF pack, why is that?

Hi mariaa12805886,
Please tell me what happens when you try to subscribe. Do you get an error message? If you're still having trouble please let me know what happens when you try to subscribe--and if need be, I should be able to take care of it for you on this end.
Best,
Sara

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    Captivate:  8 | 7 | 6 | 5
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    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard
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    Photoshop Elements 11, 10  |  9, 8 , 7

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