I can't send a message with a PDF attachment using Earthlink with Firefox It works with IE and Earthlink

<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/937363]]</blockquote>
I can send JPEG and .doc files, but cannot send PDF files. It has just happened again. it is a random occurrence.
If I open Earthlink e-mail in IE, all is OK. If I use hotmail with Mozilla, I can send PDF files. It is apparently a problem only between Mozilla and Earthlink

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

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Let's see what's causing the problem! Are you using a 3rd party messaging application? Are you having trouble sending picture and text message? Do you experience the issue with everyone you send a message to? Do you receive an error message? I look forward to hearing from you soon.
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