I can't set up sky email on Outlook 2013 running on Windows 8. I have followed the help

Question

I have followed the help section guidance for Outlook 2010 and double checked the settings are correct.  I get the following error message
Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).  The server responded: 554 Transaction failed :  Cannot send message due to p
- please help me!

Answer 1

HiI run outlook 2013 on windows 7 set up as follows: page 1type in your email address and your sky email password then click nextpage 2check  the manual set up box then click nextpage 3check the 'POP or IMAP' then click nextpage 4In the incoming section add        pop.tools.sky.com in the outgoing section add         smtp.tools.sky.comIn username put your full sky email addressIn password put your sky email passwordtick box to remember password
tick box to require login using Secure password Authentication (SPA)
UNCHECK the Test Account settings
Click on More settings buttonOUTGOING SERVER TAB
tick my outgoing server (SMTP) requires Authentication
check use same settings as incoming mail server ADVANCED TAB
Incoming server change setting to 995
tick box for encrypted connection SSL 
outgoing server change settings to 465 In the drop bx for encrypted connection add SSL adjust the delivery settings to your usage
 Tick the test box
 Click next
 you should be good to go!