I can't sign in to ExportPDF and my subscription is current.

Question:
One of my paralegals received a message that our Adobe ExportPDF Annual subscription has lapsed.  When I try to renew it shows that I'm up to date and will not be billed until 2015.  What does she need to do?  I have three paralegals with Adobe ExportPDF.

Hi pjlavergne,
Your account is most definitely up-to-date. Are you still having trouble signing in? If you are, please clear the browser cache and try again--and make sure that you're using a supported web browser: System requirements | Acrobat.com
If you're still running into trouble, please let us know.
Best,
Sara

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    Path:            /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
    Identifier:      com.apple.dock.extra
    Version:         1.0 (1)
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    Code Type:       X86-64 (Native)
    Parent Process:  ??? [1]
    User ID:         501
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    Report Version:  10
    Interval Since Last Report:          90 sec
    Crashes Since Last Report:           1
    Per-App Interval Since Last Report:  83 sec
    Per-App Crashes Since Last Report:   1
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    objc_msgSend() selector name: _clearTypingIndicatorTimeout
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    0   libobjc.A.dylib                         0x00007fff873bb250 objc_msgSend + 16
    1   com.apple.imcore                        0x00007fff83e81281 0x7fff83e2b000 + 352897
    2   com.apple.CoreFoundation                0x00007fff83bc347a _CFXNotificationPost + 2554
    3   com.apple.Foundation                    0x00007fff861ee846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
    4   com.apple.imfoundation                  0x00007fff88f8a522 0x7fff88f5a000 + 197922
    5   com.apple.imfoundation                  0x00007fff88f8a4e3 0x7fff88f5a000 + 197859
    6   com.apple.imcore                        0x00007fff83e60746 0x7fff83e2b000 + 218950
    7   com.apple.imcore                        0x00007fff83e57874 0x7fff83e2b000 + 182388
    8   com.apple.CoreFoundation                0x00007fff83c0463c __invoking___ + 140
    9   com.apple.CoreFoundation                0x00007fff83c044d7 -[NSInvocation invoke] + 263
    10  com.apple.CoreFoundation                0x00007fff83c046a9 -[NSInvocation invokeWithTarget:] + 57
    11  com.apple.imfoundation                  0x00007fff88f7e5d5 0x7fff88f5a000 + 148949
    12  com.apple.imfoundation                  0x00007fff88f7e6b3 0x7fff88f5a000 + 149171
    13  com.apple.imfoundation                  0x00007fff88f7e767 0x7fff88f5a000 + 149351
    14  com.apple.Foundation                    0x00007fff86238677 __NSThreadPerformPerform + 225
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    16  com.apple.CoreFoundation                0x00007fff83b8faed __CFRunLoopDoSources0 + 445
    17  com.apple.CoreFoundation                0x00007fff83bb2dc5 __CFRunLoopRun + 789
    18  com.apple.CoreFoundation                0x00007fff83bb26b2 CFRunLoopRunSpecific + 290
    19  com.apple.HIToolbox                     0x00007fff8c0b30a4 RunCurrentEventLoopInMode + 209
    20  com.apple.HIToolbox                     0x00007fff8c0b2e42 ReceiveNextEventCommon + 356
    21  com.apple.HIToolbox                     0x00007fff8c0b2cd3 BlockUntilNextEventMatchingListInMode + 62
    22  com.apple.AppKit                        0x00007fff8cdf8613 _DPSNextEvent + 685
    23  com.apple.AppKit                        0x00007fff8cdf7ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
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    26  com.apple.XPCService                    0x00007fff8cac0d15 xpc_service_main + 433
    27  com.apple.dock.extra                    0x0000000100e42744 0x100e41000 + 5956
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8bf83d16 kevent + 10
    1   libdispatch.dylib                       0x00007fff86a95dea _dispatch_mgr_invoke + 883
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    1   libsystem_c.dylib                       0x00007fff85a9aeec _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff85a9acb3 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff85a85171 start_wqthread + 13
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    0   libsystem_c.dylib                       0x00007fff85a85164 start_wqthread + 0
    Thread 4:: Dispatch queue: com.apple.IMRemoteObjectBroadcasterQueue
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    5   com.apple.imfoundation                  0x00007fff88f88100 IMCreateXPCObjectFromInvocation + 31
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    15  com.apple.imcore                        0x00007fff83e5f5b4 0x7fff83e2b000 + 214452
    16  libdispatch.dylib                       0x00007fff86a930b6 _dispatch_client_callout + 8
    17  libdispatch.dylib                       0x00007fff86a94723 _dispatch_barrier_sync_f_invoke + 39
    18  com.apple.imcore                        0x00007fff83e5f524 0x7fff83e2b000 + 214308
    19  libdispatch.dylib                       0x00007fff86a96f01 _dispatch_call_block_and_release + 15
    20  libdispatch.dylib                       0x00007fff86a930b6 _dispatch_client_callout + 8
    21  libdispatch.dylib                       0x00007fff86a9447f _dispatch_queue_drain + 235
    22  libdispatch.dylib                       0x00007fff86a942f1 _dispatch_queue_invoke + 52
    23  libdispatch.dylib                       0x00007fff86a941c3 _dispatch_worker_thread2 + 249
    24  libsystem_c.dylib                       0x00007fff85a9acab _pthread_wqthread + 404
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      rax: 0x00007fff873bb240  rbx: 0x00007fff72aa23b0  rcx: 0x00000000000fc080  rdx: 0x000000000000ecf0
      rdi: 0x00007f8681478f00  rsi: 0x00007fff83eaf7cc  rbp: 0x00007fff5edbd310  rsp: 0x00007fff5edbd2d0
       r8: 0x0000000000000011   r9: 0x0000000045974f03  r10: 0x00007f86814f2290  r11: 0xd000000000000000
      r12: 0x00007f8681478f00  r13: 0x00007fff873bb240  r14: 0x00007f86814a9f70  r15: 0x00007f86814a9f70
      rip: 0x00007fff873bb250  rfl: 0x0000000000010246  cr2: 0x000000010b390000
    Logical CPU: 2
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           0x100e41000 -        0x100e45fff  com.apple.dock.extra (1.0 - 1) <BED692DE-9B6F-3D55-8A23-20014685C9CF> /System/Library/CoreServices/Dock.app/Contents/XPCServices/com.apple.dock.extra .xpc/Contents/MacOS/com.apple.dock.extra
           0x102466000 -        0x102469fff  com.apple.iCal.DockTilePlugIn (6.0 - 1645) <33B226EA-6E24-3194-B0F4-579F71964128> /Applications/Calendar.app/Contents/Resources/Calendar.docktileplugin/Contents/ MacOS/Calendar
           0x102470000 -        0x102476fff  com.apple.framework.SystemUIPlugin (1.7 - 33) <E4707F99-FCC2-34D7-9F39-DEB72D71843E> /System/Library/PrivateFrameworks/SystemUIPlugin.framework/Versions/A/SystemUIP lugin
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           0x1024a8000 -        0x1024a9ff7  com.apple.systempreference.docktile (12.0 - 12) <9B323CE3-7452-39F2-B50D-79033152ADD0> /Applications/System Preferences.app/Contents/PlugIns/SystemPreferencesDockTile.docktileplugin/Conte nts/MacOS/SystemPreferencesDockTile
           0x1024ae000 -        0x1024affff  com.apple.appstore.DockTile (1.1.1 - 129.7) <3374A155-D385-3C07-A6C5-35F6D236E015> /Applications/App Store.app/Contents/PlugIns/DockTile.docktileplugin/Contents/MacOS/DockTile
           0x1024b4000 -        0x1024d3ff7  com.apple.DistributionKit (700 - 735) <67461805-9B2E-367F-9CFA-39F886AE18AF> /System/Library/PrivateFrameworks/Install.framework/Frameworks/DistributionKit. framework/Versions/A/DistributionKit
           0x1024ed000 -        0x10258efff  com.apple.PackageKit (3.0 - 252) <857ACE13-1AAF-3CE2-BD76-1DF1BFBF98A5> /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/PackageKit
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           0x102622000 -        0x102623fff  com.apple.AddressBook.LocalSourceBundle (2.1 - 1167) <07E0DB43-14DD-3741-BCCA-31CE397A53BC> /System/Library/Address Book Plug-Ins/LocalSource.sourcebundle/Contents/MacOS/LocalSource
           0x102635000 -        0x102638fff  com.apple.DirectoryServicesSource (2.1 - 1167) <2BB7BD50-BBB3-3FA9-BAB1-04C704726905> /System/Library/Address Book Plug-Ins/DirectoryServices.sourcebundle/Contents/MacOS/DirectoryServices
           0x102640000 -        0x102693fff  com.apple.AddressBook.CardDAVPlugin (10.8 - 332) <14042D69-8E1F-3241-A679-C7ED224F2C43> /System/Library/Address Book Plug-Ins/CardDAVPlugin.sourcebundle/Contents/MacOS/CardDAVPlugin
           0x1026bf000 -        0x1026d0ff7  com.apple.NSServerNotificationCenter (5.0 - 5.0) <151748DA-BEAC-3E8C-B139-09256914F45E> /System/Library/Frameworks/ServerNotification.framework/Versions/A/ServerNotifi cation
           0x1026f7000 -        0x1026f8fff  com.apple.reminders.DockTilePlugin (1.0 - 76) <EF6F3795-36C6-38D3-9515-68C068D65608> /Applications/Reminders.app/Contents/Resources/Reminders.docktileplugin/Content s/MacOS/Reminders
           0x102736000 -        0x102a2aff7  com.apple.CommerceKit (1.2.0 - 135.6) <063BDFE8-A0C1-3426-8734-97EC78709FE2> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff60a41000 -     0x7fff60a7593f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
        0x7fff827d4000 -     0x7fff827fcfff  libJPEG.dylib (845) <A32618D7-FB91-3EE2-A105-5407B2F3F8D8> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
        0x7fff8281a000 -     0x7fff82848ff7  libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib
        0x7fff82849000 -     0x7fff8284dfff  libGIF.dylib (845) <2690CE83-E934-3EF8-A30A-996EDADCE3E4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
        0x7fff8284e000 -     0x7fff82865fff  com.apple.GenerationalStorage (1.1 - 132.2) <3F5C87BD-D866-3732-8CB9-D23ED9784D6E> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff8287f000 -     0x7fff82880ff7  libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib
        0x7fff82881000 -     0x7fff82882fff  liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
        0x7fff82883000 -     0x7fff82886ff7  com.apple.LoginUICore (2.0 - 2.0) <965559B0-1F0E-3767-A16B-F91AABFA5275> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
        0x7fff82887000 -     0x7fff82888ff7  com.apple.imdmessageservices (8.0 - 900) <B56573C2-C1E5-3A65-A017-1B943A311015> /System/Library/PrivateFrameworks/IMDMessageServices.framework/Versions/A/IMDMe ssageServices
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