I can't sign into FaceTime account.  Already reset password.  What to do?

I can't sign into FaceTime.  I already reset password.  What to do?

FaceTime Troubleshoot
1. Make sure you are using the latest software
2. Sign out, reboot and sign in again
3. Make sure Date and Time is correctly set; Settings>General>Date and Time>Set Automatically>On
4. Make sure phone number or email address is correct
5. Hold the Sleep and Home button down (together) until you see the Apple Logo

Similar Messages

  • I can't sign into my account, have reset password but still get error message

    I can't sign into my account, have reset password but still get error message

    Please give full details about your setup and problem, so that we may be able to understand it.

  • I can not sign into FaceTime,it says incorrect password.But my password is correct.

    My FaceTime was working with no issues at all,but one day I turned my iPod on and went to face time and it asked me to sign up. So I used existing account and signed in with my apple id,and password.It says my password is incorrect.

    I had this problem too. As it turns out, when you first sign in to FaceTime, it saves that password. If you have changed your Apple ID account password since the first time you used FaceTime on your device, it will reject that password, even though it is right. Basically, FaceTime thinks it needs the original password. This means that you will have to restore. If you haven't changed your password though, I am not sure.

  • Can not sign into FaceTime or iMessage on ipad air

    For some reason I can not sign into FaceTime or iMessage using my Apple ID anymore. They both used to work, but they just stopped.. Now when I try to sign back in I get a message than an error occurred during sign in. I use two different Apple id's, one just for iCloud and one for everything else.

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • I can't sign into my account. It says to check my network

    Having trouble signing into my FaceTime

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
    http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457
    How to watch FaceTime calls on the big screen with Apple TV
    http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • IOS 5.1 I can't sign into facetime

    I updated to IOS 5.1 yesterday.  I can't sign into facetime now!  I've reset my network settings.  While signing into facetime it asks for my sign in and then fails to recognize it.  Aaaarrrgh!

    My wife just pdated hers with now problems, I'm waiting to update mi children's until the get this fixed.  I also cannot connect to YouTube as well.  This is bs, looks like others are having problems as well.  I might try a restore with mt pc and see is I can get 5.0. back on there.   This makes me soooooo mad.

  • I can't sign into FaceTime or iMessage using my Apple ID.

    I Have been trying to sign into both iMessage and FaceTime on all my apple devices. And it won't sign into either one of them. I know the password is correct because I am able to use iTunes and iCloud.
    but its only with my Apple ID. I signed into FaceTime with my friends account and it worked perfectly fine.
    why won't it sign in with mine?

    Hello nfgaan,
    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • I can't sign into my account, keeps saying error message, anyone help?

    I just got a new Windows 8 laptop, installed Itunes and it won't let me sign into my account at all. Keep saying error message. Can anyone help?

    this is happening to me as well, on my iphone 5 and on my laptop.

  • I can't sign into my account, I can't sign into my account?

    I can't seem to sign into my account.  I have changed ID and password on multiple occasions and then go to sign in and get a message saying the info is wrong. I am at a loss.

    What account are you referring to? Where are you trying to sign into this account, a computer, an iPhone, something else? What is it that you want to do when you sign into this account? If you are referring to your Apple ID, you can contact iTunes support for help with that account. See this. http://www.apple.com/emea/support/itunes/contact.html

  • Can't sign into my account

    Got my Z3 2 weeks ago, installed Blackberry Link, but when I try to sign into my account, I'm getting an error message that says, "Unable to sign in to your Blackberry ID. Please make sure you are connected to the internet and try again." Obviously I'm connected to the internet, any help??????

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    Article ID: KB35715 "Unable to sign into your BlackBerry ID. Confirm you are connected to the internet and try again" is displayed in BlackBerry Link when the computer has an internet connection
    I realize that contains nothing useful at the moment, but hopefully will be updated by BB when they have more information. Further, I made a guess that this KB was applicable in that it is specific to signing into your BBID via LINK rather than the device...I was not 100% positive about that from your post.
    Can you successfully sign into your BBID on the device itself?
    There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • HT5538 I can't sign into facetime

    I have just created apple id which has been verified and active but when I try to sign into FaceTime on my ipad2 fourth generation it says verifying but it goes back to sign in page. So I have not been able to sign into FaceTime. Any advice?

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • I can not sign into FaceTime and my firewall is turned off, help. I'm a Clear internet user, if that matters or helps.

    I'm having trouble signing into facetime. Keeps saying to check my network, but the internet is fine and my firewall is turned off. I'm a Clear internet user and I'm not sure if that makes a difference or not.

    there has been a big problem with facetime and imessage. The best solution for this case is to restore your device http://support.apple.com/kb/HT1414
    Make sure you back it up. and I would set up facetime before you reinstall your backup and  make sure its working.

  • HT4993 I can't sign into FaceTime on ios7

    When I try to sign into FaceTime or my Apple ID to activate iMessage, I get a notification to check my network connection and try again. What does this mean?

    I have exactly the same problem.

  • I am having problems signing into my account i reset my password and it wont work it tells me this password has never been used help me please

    icant sign into my account i have reset my password and everything it tells me that this pasword has never been used

    Have you tried signing out and then back in?

  • IPhone message to sign into FaceTime-won't accept password or let me change it.  Unable to use phone

    I have iphone 5 with iOS 8.1.2.  I cannot use my phone because of a pop up message asking me to sign into FaceTime, which I never use.  It asks me for my password for an iCloud email address that I never use, either.  IThen it tells me to reset it, which I do.  i receive link from Apple to reset, which I do.  Then I try enter the password on phone, but it doesn't accept it. 

    FaceTime troubleshooting

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