I can't Sign into my Bestbuy.com Account

I went to sign in today and it says
The email address and password entered are not in our records. Please check for accuracy and try again. If you are not a registered user, please create an account. If you think there is an issue with your account, please contact Customer Care at 888-BESTBUY (888-237-8289).
I know I have the right e-mail but doesn't show up even when I click forgot password. The odd thing is that when I enter a different email account that doesn't have a bestbuy.com account it will send the email but the account that is registered will not let me send a forgotten password email.
Can you guys help me to fix this?
Solved!
Go to Solution.

Hello TallyMustFling,
I’m sorry to hear that you are unable to sign into your BestBuy.com account. I know how hard it can be these days to keep track of all your login information for all the different sites and accounts we use today, I have had to use the password resets many times and I am sure that won’t change for me anytime soon.
If you haven’t looked in your Junk Mail folder of your email inbox yet I would give that a try, sometimes emails can show up there for weird reasons. If you are still experiencing this issue you can send me a private message with the email address associated with your BestBuy.com account.
To send me a private message, click on the link in my signature that says “Private Message.”
Thanks for reaching out to us,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

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