I can't start my macbook pro because I turned it off when I got a trojan on my mac. When I turn my mac on I get the message that my computer restarted because of a problem. Then it turns off again and turns on again and it starts all over. What can I do?

I can't start my macbook pro because I turned it off when I got a trojan on my mac. When I turn on my mac I get the message that my computer restarted because of a problem. Then it turns off again and turns on again and it starts all over. What can I do?

Boot into your recovery partition (restart, hold down ⌘R until you see the Apple logo), and use Disk Utility to repair your hard drive. Repair permissions too while you're there. OS X: About OS X Recovery

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I can't sync my Iphone 6plus to Itunes. Ikeep getting the message that this computer is not autherized and go to store and autherrize computer. I do that and get the message that this computer is already autherized, same result after trying again

why do I keep having the problem of authorization. I only have 3 devices authorized when I am allowed 5. I can't sync my I Phone 6 plus on I Tunes. When I try to sync I get the message that this computer is not authorized and I have to go to the store tab and authorize the computer. I do that and then get the message that this computer is already authorized. I try to sync again and get the message that this computer is not authorized and go yo the store tab. It's a never ending story. How do I fix this?

Hello lenmin,
Thanks for using Apple Support Communities.
To help resolve this issue where you're repeatedly prompted to authorize with your Apple ID in iTunes when syncing, please follow the directions in the article below.
iTunes: Missing folder or incorrect permissions may prevent authorization - Apple Support
Have a great weekend,
Alex H.

Some of my songs in iTunes show up but they won't play. I get the message that my computer isn't authorized to play them when I only have one computer.

I recently did the update for iTunes and after I did that I got the error message: MSVCR80.dll file not found. I followed the suggestions from someone in this community to fix it and now some of my songs aren't playing. And they are the ones that I purchased from iTunes not CDs that I have and ripped to my iTunes library. I can see the songs listed in my iTunes library as well as on my iPod but yet they won't play. On my computer I get the message that this computer is unauthorized to play them and to authorize it. I only have one computer, so I have no idea why I'm getting this message. And does anyone have any suggestions as to how to get all of the iTunes songs to play again?

Hello Angel82co,
It sounds like you have some songs in your library that are not playing, and when you try to play them you are being told the computer is not authorized to play them. I would start by verifying that your computer is still authorized, and take note of the Apple ID that you sign in with:
To authorize a computer, follow these steps:
Open iTunes.
Choose Store > Authorize This Computer from the menu bar.
You may need to show the menu bar to see this option in Windows. In earlier versions of iTunes, you can access this option from the Advanced menu.
Enter your Apple ID and click Authorize.
If your Apple ID uses an expired MobileMe account, you can still authorize your computer.
From: iTunes Store: Authorize or deauthorize your Mac or PC
http://support.apple.com/kb/ht1420
If the issue persists, next I would use the following article to double check that these songs were purchased under the same Apple ID you used to authorize the computer:
Recovering a forgotten iTunes Store account name
http://support.apple.com/kb/ht1920
Open iTunes
Highlight one of the items you have purchased (You can find your purchases in your Purchases playlist).
Choose File > Get Info.
Click the Summary tab.
The Account Name area will list the account used to purchase the item. Unless you have changed accounts, this is your iTunes Store account name.
If it is the same Apple ID then I would next delete the song, and re download it from your purchased history, with this article named:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thank you for using Apple Support Communities.
All the best,
Sterling

I purchased InDesign thru the 19.99 a month deal and now after several attempts to download the app, I get the message that my computer is basically too old to support the app...what now?

I purchased Adobe InDesign thru the 19.99 monthly individual deal...and now after several attempts to download the program ...I get the message that my computer is basically to old to support it...What now? Cancel my subscription??

Check the system requirements for InDesign against your machine to see if it does come up short.
System requirements | InDesign
If so.... Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You might be able to use CS6 since it is still being sold so you might want to consider that.

I just upgraded to the iphone 5S and I can no longer sync to the AUTHORIZED computer. I keep getting a message that the computer is not authorized. So I click authorize, put my password in and get the message that this computer is now authorized.

After verifying that the computer is authorize, I hit sync and after a few minutes it I get the message that the iphone cannot be synced because the computer is no longer authorized for purchased items that are on this iphone. Why????

Hi, ImTiffanyA.
The most common cause for this issue would be media present that is purchased with another Apple ID. The article below will walk you through the process of verifying if that is the case or correcting the issue if not.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Cheers,
Jason H.

I have just purchased a new pc and when I try to play 2 separate albums that I bought from the itunes store I get a message that my computer is not authorized. I then follow the steps to authorize it and the same thing happens when I attempt to play this

Just purchased a new pc with windows 8. Transferred over my itunes. With 2 different albums in my library, when I attempt to play this music I get a message saying my computer is not authorized. I then sign in to authorize the computer, itunes tells me it is indeed authorized, I attempt to play this music again and I get the same "your computer is not authorized" message again, and again....
Any help out there on this one would be appreciated. If my question is not clear enough I will attempt to help.
Thank you,
mike

Delete and redownload them if doing so is free in your country.
(106637)

I keep getting the message that my computer is associated with another apple id. I have already removed the device from the other apple id but I still get the message. How long does it take to update?

I am trying to download a tv show that I purchased and I get the message that my laptop is already associated with another apple id. I knew it was my wifes id so I went into her account and removed the association. I still get this message even though there is no other apple id associated with the laptop now.

That's not how it works. Once a device (including a computer) is associated with an Apple ID it cannot be switched for 90 days. See this Apple KB article for more information: http://support.apple.com/kb/HT1420.

When trying to update my iPad 2 to iOS 7 I keep getting the message that it has stopped because the file is full. There is plenty of room on the iPad. It also says to check the settings. What do I do now?

When trying to update my iPad on iTunes I keep getting a message that the download has stopped because the file is full. There is plenty of space on the iPad. Also, the message says to check the settings. What am I supposed to check in the settings? What do I do now?

I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue.

When I try to sync a new audiobook from Audible on my iPod, I get the message that's not possible because the iPod "may only contain content from two Audible accounts." I

When I try to put an audiobook on my iPod, I get message the "iPod may only contain content fro two Audible accounts." I had an old Audible account, which I used to download books. I cancelled that and recently opened a new Audible account and downloaded the book that will not transfer to the iPod. I also have an iTouch which I bought second-hand, and the previous owner may have had an Audible account.

See this post.
tt2

I have several keynote presentations on my computer but now am getting the message that the program cannot be installed "because of a problem." All this started when I bought microsoft office for University (2011). What is the problem and how can I fix

I have several keynote presentations on my newish computer but am not unable to open them. I get the message "keynote cannot be installed because of a problem" (unspecified). Does anybody know why this happend? Does it related to using Microsoft "University" 2011? How can I fix it? Thanks!

Thank you for your reply.
I just tried the 3-step process suggested on http://support.microsoft.com/kb/2431353
This all started when my mouse/thumb clicker was going crazy. Found an expanded battery. Obviously need a new battery. Unfortunately must wait 6 weeks to get my new battery. Meanwhile, I'm running my computer on AC only, as there appears to be no other option. I was informed that when using AC only (no battery) some high-energy-use programs like Office might not function.
Do you know if there is away to use office even when just using AC and not having the battery in? I'm doubting if I have other OSX problems because everything else works: email, safari, itunes, iphoto, quicktime, etc . . . . ?
ciao,
Masego

MacBook Air will not boot. Error Message says "Your Computer restarted because of a problem."

MacBook Air will not boot. Error Message says "Your Computer restarted because of a problem."

If you can't start up and log in in the usual way, try in safe mode.
During startup, you’ll see a progress bar, and then the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Log in as an administrator to carry out these instructions. If you have only one account, you are the administrator.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
Safe mode is slower than normal, and some things won’t work at all.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode.
If you're able to log in, launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.

I don't want the 'chat' option. how can I disable it? I often get the message that I am being disconnected from chat because i've logged on from another computer. I never use chat, and it just seems to be a problem. How can I get rid of it?

I often get the message that I am being disconnected from chat because i've logged on from another computer. I never use chat, and it just seems to be a problem. How can I get rid of it?

Don't expect any wonders. If you use it heavily with multiple applications running at the same time, nobody can help you. It's physics: more usage => higher energy consumption.
Here you can find some tips to reduce the battery consumption. My tip: close applications if you don't need them right now and reduce screen brightness.

I keep getting the message "ipod cannot be used because the apple mobile device servies is not started" message when I try to sync my itouch to my itunes library from desktop computer

I keep getting the message "iod cannot be used because the apple mobile device service is not started" when i try to sync my ipod to my desktop itunes library.

See:
iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

I can't play some songs I recently downloaded because when I try to I get the message that I need to authorise my computer but when I try to do this it says I've already authorised this computer.

I downloaded 4 songs at the same time. The first and the last songs in the list play fine. If I try to play the second or third I get the message that I need to authorise this computer. I enter my id and password and it will say I've already authorised 2 out of my 5 computers (I don't know what other one I've authorised) then it will just start playing the last song out of those four.

Delete and redownload them if doing so is free in your country.
(97666)

After a recovery reinstall of 10.8.5, using Safari 6.0.3, I get the message "Safari won't open because of a problem"

After a recovery reinstall of 10.8.5 and using Safari 6.0.3, I get the message "Safari won't open because of a problem"
I'm not sure if this Safari is compatible. I also have Safari 7.0.4 in my applications folder, which i downloaded as an attempt to
solve the problem, but it isn't compatible with my system.

Having two copies of Safari on the hard drive is what's keeping Safari from opening.
Move the 7.0.4 version to the Trash.
Then restart your Mac and try Safari.
Safari 7.0.4 won't run on Mountain Lion. Only v10.9 Mavericks.

I can't start my macbook pro because I turned it off when I got a trojan on my mac. When I turn my mac on I get the message that my computer restarted because of a problem. Then it turns off again and turns on again and it starts all over. What can I do?

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