I can't sync contacts thru the air with iCloud. Why?

I unchecked syncing calanders, contacts, etc on iTunes because the pull down dialog said I may get duplicates. It says I am syncing thru the air using iCloud. But it's not working. My question is why?

To copy the contacts from your external accounts to iCloud, do the following:
Go to Settings>iCloud, turn Contacts to Off, choose Delete from My iPhone when prompted (any iCloud contacts will still be in iCloud).
Download the app My Contacts Backup. (If you have more than 500 contests to transfer you will need the “Pro” version.) Use the app to backup the remaining contacts on your phone (from the external accounts) as a vCard attachment to an email that you send to yourself. Confirm that you have received the email.
Go to Settings>iCloud and turn Contacts back to On.
Go to Settings>Mail,Contacts,Calendars>Default Account (in the Contacts section), and set this to iCloud.
Go to Settings>Mail,Contacts,Calendars...tap each of your external accounts and turn off contacts syncing (otherwise you will see duplicate contacts on your phone).
Open the My Contacts Backup email and tap the attachment to import the contacts from the external accounts back to your phone, and to iCloud. They should all be in iCloud now, and you will no longer be syncing them with your external accounts.

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I had the same problem for one year now and it affected my contacts, then later my calendar.
I followed the Apple troubleshooting guides and finally managed to make it work again.
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http://support.apple.com/kb/HT1692
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http://support.apple.com/kb/TS2776
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Iphone 4, iOS 4.3.3, Outlook 2007, Win 7 64Bit

I can't sync contacts thru the air with iCloud. Why?

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