I can't sync my purchases to any device

We recently had to purchase a new pc, so I was having trouble finding my itunes purchases. I found them, got them back onto my itunes library, but now it won't let me synch it to my devices (ipod & iphone). When I see "synch to devices" it is the color gray (everything else is bold in black) and does nothing when I click on it. How do I fix this problem?

Hello Zabagon,
I was looking through our resources for information based on what you are describing here. I found an article that may just get you back up and running, called iTunes: Missing folder or incorrect permissions may prevent authorization found here http://support.apple.com/kb/TS1277.
Symptoms
With Mac OS X, the Shared folder is required to authorize your iTunes Store purchases. With Windows the iTunes folder is also required. If either of these folders are missing or have incorrect folder permissions, you may notice one of the following symptoms:
You are unable to complete a purchase from the iTunes Store.
You are told that you do not have permission to modify your iTunes Media folder when downloading from the iTunes Store.
You cannot play content you purchased from the iTunes Store.
An alert appears with the following text:"There was an error storing your authorization information on this computer. The required directory was not found or has a permission error."
Resolution
Collapse All | Expand All
Mac OS X
Log in to your computer using an administrator account.
In the Finder, choose Go to Folder from the Go menu.
Type: "/Users" (without quotes) and click Go.
Take care,
Sterling

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Message was edited by: Dave Sawyer

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