I can't turn the volume up, change songs or turn off my Muvo N

I have a Muvo N200 and once I turn it on it won't do anything. The display screen just says creative,? I can't turn up the volume, change a song or even turn it off. I have to take the battery out to turn it off. I have tried deleting the songs on there and putting them back on and updating firmware and even did a recovery. Can someone help me with this?thank you

Try going into Recovery Mode and loading an earlier version of firmware - see the link below. If this doesn't work then the player could be beyond repair. PB

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