I can't type the letters from the code

Hi I got "adobe photoshop elements 12 & adobe premiere elements 12" bundle yesterday for xmas. When i tried installing it on my Mac Book Pro laptop that I got last year in mid october the numbers would only show up on the screen. My serial number has 2 letters and 2 numbers in the 1st 4 letters of the code and it would only type the numbers. I went to best buy and they told me to come here and see what adobe had to say.

Jacklyn Sapienza
This is not Adobe. We are Premiere Elements users trying to help other Premiere Elements users with their Premiere Elements workflow.
From the description of your problem, this sounds like a matter that Adobe needs to handle. Please contact Adobe via its Adobe Chat at the following link
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
I have pre-set it for "Serial Number Issues or Activating My Product".
After the link opens, click on "I still need help." to bring up the Adobe Chat.
The Adobe Chat group is an excellent group of reps who should be able to solve your issue professionally and quickly.
Please let us know the outcome.
Thanks.
ATR
Before you contact Adobe Chat, please double check that have located the correct serial number, typically on labels on the box that houses the envelopes with the installation discs.

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