I can't uninstall iTunes to reinstall it
Hi,
I seem to be having the same problem as a lot of other people regrading this latest update from apple (itunes 11.1.4) only I cannot uninstall itunes to try reinstalling it.
I downloaded the update today and it said there was a failure. After that, I couldn't get in to itunes. I tried downloading it a installing it from the main apple site but got the same problem. I had a slightly older version of iTunes still on my PC so tried to install this. I think it was at thes point that I started getting a missing DLL file (mscvr80.dll). Though the old iTunes desktop icon is there and it is also in the program list in the uninstall panel.
After searching for a something to fix it, i used something called regfix which I think has caused more of a problem. I then started getting a runtime error saying a program had tried to fix it incorrectly (not seen that one lately though).
To be honest, I'm not sure in what order I did all the above - this has been going on quite a while now. At some point I've had the 'you are not an administrator' message as well.
Basically, I now get two-four runtime error boxes when I start my computer (r6034) and when I try to uninstall itunes it stops early on in the 'please wait while windows configures itunes' states box/panel and I get the following:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files (x86)\iTunes\iTunes.exe
R6034
An application has made and attempt to load the C runtime library
incorrectly.
Please conact the applications's support team for more information.
Apologies if there is a solution somewhere else for this but although I can find the advice for uninstalling and reinstalling, it's the uninstalling I'm having trouble with (for some of the other apple programmes too, e.g. Apple Mobile Device support) and finding a solution for that.
Would really appreciate some help or pointing in the right direction of where I can find an uninstall solution so I can at least try to install the new version.
Thanks
I updated iTunes and it wiped out all my music in Windows Media Player so I tried a system restore, which will not now work. I now find that I still do not have my music and iTunes has disappeared and will not allow either uninstall or install.
I followed all the instructions above but my 'programmes' will not allow uninstall or remove.
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summarizing:
iPod nano (what version iOS BEFORE update?)
downloaded music
updated iPod to iOS 8.1.2
Windows 7 PC
plug-in iPod to PC
error message from iTunes on the PC "Ipod detected but can't be identified properly" ⬅[quoted from your original post] (+ suggested troubleshooting steps)
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iTunes RE-installed to PC (?)
error message repeats(?)
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then "Ipod detected but can't be identified properly" site:discussions.apple.com had ONE result = Can't connect to iTunes with ipod touch (-50 error) - NO REPLIES
CANNOT instead of can't [ tsk tsk ]
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
follow all the instructions in order and let us know -
Can't reinstall, can't uninstall (iTunes)
Clicking on the iTunes icon doesn't launch iTunes, Windows says it doesn't exist! (oddly enough, clicking on a song file does launch iTunes, so how can it "not exist"? Stupid Windows...)
So I tried reinstalling the latest version of iTunes (which I already have, but it "doesn't exist" >_> )
Windows can't reinstall it because it says it can't uninstall the old version.
Also, the "Add or Remove Programs" can't uninstall iTunes because it can't find some .msi file, which I have no idea what it's talking about.
Here are some screen shots to help.
http://img125.imageshack.us/img125/7146/itunes1gf0.png
http://img20.imageshack.us/img20/4827/itunesvf9.png+Here are some screen shots to help.+
+http://img125.imageshack.us/img125/7146/itunes1gf0.png+
+http://img20.imageshack.us/img20/4827/itunesvf9.png+
With that one, let's try the following procedure.
First, head into your Add/Remove programs and uninstall your QuickTime. If it goes, good. If it doesn't, we'll just attend to it when we attend to iTunes.
Next, download and install the Windows Installer CleanUp utility. Use it to clear any existing iTunes and/or QuickTime installation configuration information from the PC. (Launch Windows Installer CleanUp, find any iTunes and/or QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.)
Description of the Windows Installer CleanUp Utility
Next, use the the following document as a guide for manual removal of any leftover iTunes and QuickTime program files:
Removing iTunes and QuickTime for Windows
Now try another iTunes install. Does it go through properly this time? -
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Today, 01/23/2014, I tried updating iTunes, as I got a messsage that update was available. The update did not download correctly I got the message to uninstall iTunes and reinstall it. After the uninstall and reinstall I got an error message, that stated: The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program fo fix. then I got the message, iTunes was not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) I have had iTunes since I purchased the iphone in 2012. I have only updated the product since then until today when I did the uninstall ans reinstall as stated in above directions. I am not sure what is different now. please help
I had this problem as well but found the soultion on another post from turingtest2 - it worked for me:
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selectingRun as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I have a 3gs, and I haven't updated it for a long time because I always have issues when I do. I tried to update the ios today, and it decided to update it to 6.1.3 instead of 7, I didn't think there would be a problem, so I clicked ok. When I came to check on my phone, itunes said there was an error with the update, and my phone was in recovery mode (plug-in sign on the screen). I looked up multiple things to try, I tried putting it in DFU mode, still itunes doesn't see it. The computer also doesn't list it under devices, however when it is plugged in the Apple Mobile Support USB Driver shows up in device manager. I have tried uninstalling itunes and reinstalling, still nothing. I just want to know if there is anything else I can try. Thanks.
No, it is my phone that I've had since 2009. I just hate updating it because every time I do something goes wrong. So I put it off as long as possible. I am getting a new iphone, but I read that to have your backup transfer to the new phone, it must be a backup from the current ios.
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Error message then pops out when I opened iTunes "The software required for communitcating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repaire this for you?"
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However, now I can't uninstall iTunes because after it uninstalls till the last 1 second, an error message kept appearing "Error getting file security: C:\Program Files\iTunes\ GetLastError:5"
I'm using Windows Vista 32-bit Operating system. And I've checked the file security for iTunes folder under Program Files and I'm the owner.
Attached below are the error messages I've been encountering. Can some kind soul advise me? Because now I can't update my songs in my iPhone and it's becoming obsolete if I can't do anything with it.
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I have Windows XP on my dell desktop- I have uninstalled Itunes and reinstalled Itunes 10.2.5 - when the install finished i got the error 7 windows error 126 and the itunes won't open
I have uninstalled Itunes and reinstalled Itunes 10.2.5
Doublechecking. Did you just uninstall iTunes, and not the related software and components?
The 7 can be caused by damage to one of the other software components associated with iTunes (most commonly Apple Application Support). If that's what is afoot, a complete uninstall/reinstall may be of some assistance:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7 -
i would love to use itunes. i updated to 11.1 this evening but when i plugged in my iphone it told me that i needed to uninstall itunes and reinstall. I tried to uninstall but i never could. i kept gettign the message taht it could not find teh installation package!!!!!
Hello there, cgssurveyingllc.
Uninstalling iTunes can be tricky, but following Knowledge Base articles should provide assistance in uninstalling the iTunes Application depending on your Windows version:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
or
Removing and Reinstalling iTunes and other software components for Windows XP
http://support.apple.com/kb/HT1925
If you still have issues with uninstalling using control panel there are additional detailed steps that should help with manually removing the content.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
Can't run iTunes after reinstall
I get an error message saying Apple Application Support is required to run iTunes. Please uninstall iTunes, then reinstall iTunes again. Error 2 (Windows error 2. I did the reinstall and still get the same message. Why can't I get the support application? On start up I get a similar error saying I need something about iTuneshelper.
b noir u r the best
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How to uninstall itune and reinstall it again?
how to uninstall itune and reinstall again?
Before you try un-installing iTunes you need to de-authorize the computer (otherwise, as I found out the hard way, iTunes will think that you've got 2 authorized computers on your account instead of just one). You should also make sure that you have full backups of all your media content. You can also back up the iTunes library file which contains your ratings, play counts, etc... which, depending on the size of your library, will save a bucketful of time after the re-installation.
If you've on a pc then the uninstall itself works the same way as if you were uninstalling any other software: go to Add or Remove Programs, select iTunes, click "Remove"... and wait (it'll take a while to complete). Then go to the iTunes website and download it.
After that, you can re-load your media files, and import the library, from your backups. iTunes should work just as well as it did before the re-installation.
Hope this helps!
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