I can't update apps. Tells me not available for this apple ID as it was bought by a different user or item refunded or cancelled?
Unable to update apps. Tells me not availabe for this Apple ID as it was bought by a different user or item was refunded or cancelled?
Demo, thanks for the response.
Unfortunately none of your suffestions work.
The AppleID has only been set to one country. Several purchases are not visibile when I look at the purchases made with the AppleID.
I get exactly the same error regardless of where I try and download the update from (from within ITunes (10.9.2), from the upgrade pane or from the software description pane.
@leinaday; yes a fix is most certainly required.
Issue started 07-May-2014 despite successful upgrades of the apps in question in the past.
Similar Messages
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how should i do when my iphone show "iphone this update is not available for this apple id because it was bought by a different user or the item was refunded or cancelled"
I came across this issue on my iPad and iPhone today. I did some research and it was suggested that you need to change your region to wherever in the world you originally purchased the app.
This worked for me.
I had tried signing in and out, deleting apps and resetting my devices; because I had never used any Apple ID except for my own personal one, I thought that those options would sort it. I changed my region to the uk (where the apps were purchased) and now they have updated with no other issues.
I hope this helps -
After downloading Yosemite iPhoto is blocked. Directed to update. Update error message: Update not available for this ID either because it was bought by a different user..... This could be because my iPhone is now linked to the Mac and it is recognising that ID.
My previous post should read...Could this be because my iPhone is now linked to the Mac and is recognising that ID?
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upgraded to Yosemite and now can't update Iphoto or Imovies receiving message this update not available for this apple ID because it was bought by a different user or item refunded or cancelled. Is there an easy fix
Unfortunately, anything obtained at the app store remains tied to the Apple ID used to obtain it forever. You will either have to start over with your new ID or try to recover the original ID.
Frequently asked questions about Apple ID -
I downloaded OS X Yosimite and now I can't update my iPhoto. I keep getting this message "This update is not available for this apple ID either because it was bought by a different user or the item was refunded or cancelled". None of this has happened.
Contact the Support personnel at the App Store via the link shown in this screenshot. Only they can handle this problem.
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I can't update my iPhoto. "Update is not available for this Apple ID".
Updating my iPhoto has always been a problem. When I try, I get the error of: "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
This is the only apple ID I have ever owned, and now that I updated my Mac with the new software, I can't even OPEN iPhoto anymore. Now I can't view any of my photos and I am not a happy camper..
How can I fix this problem?????
Thanks in Advance!Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.
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I can't update iMovie, Garage Band, Numbers, Pages, Keynote, and iPhoto. on my new Mac Air. 11". I had hoped when I updated to OS X Yosemite that would solve the problem. It didn't. I get this: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I went to the app store, as was suggested in someone else's post, using the only ID I've ever had, and went to the purchases tab, to "accept" the apps. That didn't work, because they weren't there to 'accept'. They did come with my purchase, however. Please advise.
It appears Best Buy is up to their old tricks of palming off returned units as new. Take it back for a complete refund of your money. If they give you any static escalate your problem to management immediately.
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Recent upgrade to OS X Yosemite on my MAC and iPhoto update can not now be installed msg reads, "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." this is not possible help?
That error message can be misleading. It means, that iPhoto on your Mac is not associated with your Apple ID.
Either you did not set up your Mac using the same Apple ID - did someone help with your setup and use a different ID? Perhaps a family member? Or did you let someone borrow your installer disks?
Or did you not yet "Accept" iPhoto and other iLife apps to your Apple ID? Check the "Purchased" tab of the App Store, if any applications are waiting to be accepted. If you see "Accept" buttons, press them.
You may be unable to "Accept" now, if you missed the update to iphoto 9.5.1 on Mavericks. You could try to buy iPhoto, however. If you are lucky, it may show for free.
Backup your iPhoto library, if you do not have a current backup.
Uninstall iPhoto by deleting it from the Applications folder, but do not empty the Trash, so you can put it back,if need be.
Launch the App Store, click the "Store" menu, and sign in with your current AppleID.
Open the main page "Featured" of the App Store and search for iPhoto.
If iPhoto is listed as "Free", click the "Free" button to buy it with your current AppleID.
If it is not showing as free, there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/ -
Update Unavailable with This Apple ID This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled... How can i fix it
Please help !!Hello chiêu trần
If there is an issue with any app then use the steps in the article below to report the issue to the App Store.
iOS: Troubleshooting Messages
http://support.apple.com/kb/HT1933
Regards,
-Norm G. -
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled i have never use any other id so i am confused.... what i can do for that ? any idea...
Please test after each of the following steps that you haven't already tried. Stop when the problem is resolved. Back up all data before making any changes. Keep in mind that no one here represents Apple or can help with customer-service issues.
Step 1
A purchased app can only be updated by signing in to the App Store with the same Apple ID that was originally used to buy it. There's no way around that limitation, which also applies to free apps. If you can't sign in with the buyer's ID, delete the app and reinstall it. You'll have to pay for it again, if applicable.
Step 2
If you get the alert when trying to update a bundled iLife app, select the Purchases page in the App Store and locate the app in your purchase history. If there's a button marked ACCEPT on the right, click it.
If you have a used Mac, the bundled apps were linked to the original owner's Apple ID and can't be transferred to you. Reportedly, customer service has issued redemption codes to some second owners who asked, but it's not guaranteed.
Step 3
If you're trying to update iLife or iWork apps that were installed from a purchased DVD, or if you have a refurbished Mac bought directly from Apple, contact App Store customer service for a redemption code. You may be asked for the part number of the DVD.
Step 4
From the App Store menu bar, select
Store ▹ View My Account
Enter your Apple ID password at the prompt. At the lower right corner of the window that opens, click the Reset button. Close the window.
Step 5
According to a report, the error can result from changing the language setting of your Apple ID account. I can't confirm. -
The same message pops up for apps I have yet to download. I was able to update all my apps yesterday, but now, I can't even download new apps on my iPhone 5 and my 5th generation iPod Touch.
Thanks.Did Apple get this sorted for you? Same problem for my new purchase "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled". Only purchased 3 days ago (and have loaded Yosemite) and have definitely not sold, cancelled or received any refund (very happy with the product).
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I updated my OS and now can't update. It says update not available for this Apple ID
I updated to Yosemite and now I get: "This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled." Any idea how to get my update to work?
Perform the following, stopping with the first one which works:
1. Open the Mac App Store's Purchases tab. If you're prompted to accept the applications into your Apple ID, do so.
2. Move them out of the Applications folder(they may need to be put into the Trash temporarily), and then see if you can download them for free from their individual product pages. If you're asked to buy them, see #3.
3. Click here, contact Apple, and wait for a response.
4. Buy them.
(116331) -
Mac app store will not download updates because of error message
Hi,
I also am getting this message. I bought my 15" mac book pro mid 2010 and at the same time purchased iWork. It is not showing in my purchases on Apple ID, I have never changed my Apple ID since purchase. Why would my Apps not show. There are some there but mostly free ones. I checked it under the Store menu after signing in.
After upgrading from Mountain Lion to Yosemite my iPhoto, iMovie, Keynote,Pages and Numbers need to update. But I get this message.
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."
I have not changed ownership or Apple ID on my mid 2010 Mac Book Pro since purchase. What would cause this? -
I have I movie 10.0.03 on My Mac On Friday there was an update on the App store which crashed Mid Download, Now when I try and retry the download I get the Following error message,This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled< has anyone else had this problem?? Very Frustrating Thanks.
Well then you have the latest version of iMovie.
Not sure how to explain the rest of your question.
Matt -
this update is not available for this apple id either because it was bought by a different user or the item was refunded or cancelled
Whose Apple ID was used to download the app originally to the iPhone?
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