I can't update creative cloud

I can't open Creative Cloud.
I log in and it tells me there is a new version of creative cloud. I click on update and it just shuts down creative cloud.
I re-open creative cloud and it asks for a proxy password. I don't know what this means. I just try logging in using my Adobe login and it then asks me to log in using my Adobe login. Then it shuts down saying there is Update to creative cloud available on my bottom task bar. I click on that icon and it just tells me again that there is an update available.
Nothing is happening...
I am on a network and I have tried logging into just my computer but the same thing is happening.
Help!

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Similar Messages

  • I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ... I have a pc

    hello
    I can not update creative cloud. Stuck at 2% with the following message: attempted connection to the server ...
    I have a pc
    pls help me

    restart your computer and retry.

  • Can not update creative cloud

    Can not update creative cloud, it keeps saying "Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support". Any ideas?

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • How can I update Creative Cloud?

    I'm told an update to my Creative Cloud is available. When I click to update it, the update always stops at 43% and then gives me an Error Code: 1. Contact Customer Support. When I click on "Contact Customer Support" I don't get ANY support at all. Instead I'm lead in a circle that never ends and there are no options for chat, email, or phone support. Adobe help for their customers seems dismal.

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

    Adobe installer just hangs when I try to update Creative Cloud, how can I fix?

    Hi Totti Pointer,
    Please follow the below mentioned steps:
    1. Navigate to Application/Utilities/Adobe Installers and uninstall CC desktop.
    2. In Application/Utilities/ trash Adobe Creative Cloud and Adobe Application Manager folder.
    3. Go to Library/Application Support/Adobe and rename OOBE to OOBE.old.
    4. Go to ~/Library/Appplication Support/Adobe and trash OOBE.
    Try to install CCD again and let us know if still the same issue.
    Regards,
    Romit Sinha

  • Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. W

    Trying to update creative cloud, comes error: The installation program could not access the important files / directories. Try to run the installer again. (Error code: 43), please contact customer support. The same error comes updating Muse. Mac 10.9.5. What shall I do?

    Alauda_positos I would recommend reviewing your installation log files to determine the exact directory which the installer is unable to access.  You can find details on how to locate and interpret your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors discovered to this discussion.
    For information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

  • When is Adobe going to fix the problem of updating Creative Cloud

    Since September last year, updating Creative Cloud has been a problem.
    Every time I try to update I receive a failure message.  The "temporary" solution last September was to rename the Creative Cloud folder and try again.
    This problem still exists, and requires a permanent fix.
    Don Riley

    You can file a CS6 bug report here:
    http://www.adobe.com/go/wish
    Adobe Creative Suite 6 FAQ
    Under: "Upgrade eligibility, pricing, and purchasing options"
    "Adobe will continue to make Creative Suite 6 available as a perpetual
    software license, and will provide bug fixes and security updates
    as necessary. All of the CS6 suite editions and individual products
    continue to be available for purchase by Electronic Software Delivery
    (ESD) on Adobe.com as well as through select retailers.
    Volume licensing for these products is also available
    through Adobe Authorized Resellers worldwide."
    "We plan to sell Creative Suite 6 for use
    on supported platforms indefinitely."

  • Error 85 when trying to update Creative Cloud

    Hi, I get the error code 85 when trying to update Creative Cloud. The download fails at 43%. I can't do anything else if I don't update first, from what I see. I just want to access the App tab to download the trial of Illustrator. I had already installed Creative Cloud and Flash. Why can't I skip the update and report it for later?

    Hi Maxime,
    If you are still having the issue. You can try reinstalling the Creative Cloud app using the Adobe Clean tool
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Make sure that you have the updated CC app installed and that you are logged in as an administrator. Which OS are you using? You don't to install the applications updates as it should launch.
    https://creative.adobe.com/products/creative-cloud
    Thanks
    Scott

  • Error code A12E1 while updating Creative Cloud

    Hello,
    The title of this topic says enough, I think. While updating Creative Cloud I get an error code A12E1. What is this and how can I fix this problem?
    Thanks!

    Hi Niels Joormann,
    Please follow these steps to fix this issue.
    Please launch task manager and check whether any Adobe updater or Acrotry process is running. If yes please close them before you perform these steps.
    Download and run Adobe Creative Cloud Cleaner Tool. You can download it from this Website
    http://www.adobe.com/support/contact/cscleanertool.html
    Once done please rename OOBE Folder to OOBE.old  from the mentioned location.
    C:\Program Files (x86)\Common Files\Adobe
    Download and Install Creative Cloud Desktop App from this Location
    https://creative.adobe.com/products/creative-cloud
    If none of the above steps work then please create another Admin user Account and try to install Creative Cloud Desktop app there.
    Please let us know if it helps.
    Regards,
    Abhijit

  • "Updating Creative Cloud desktop" hung -- now what?

    Was prompted this morning to update Creative Cloud desktop app (Window 7). Accepted and waited, then, when prompted, allowed installer to run as administrator. The green progress bar has been stuck at nearly done for about 30 minutes. I tried shutting down every other obvious running program to no avail. When I started the update, Google Chrome was open along with a couple of local apps.
    Can I safely kill the "Adobe Installer" program with Windows Task Manager and then install the desktop app from the new copy of CreativeCloudSup-Up.exe file I downloaded this morning? Do I need to reboot before installing?
    Edited to add the following:
    No other Adobe apps (e.g., PS, LR, Reader) were running when I started the update.
    Edit: corrected spelling
    Thanks,
    -- Sam

    When I tried to kill the installed via Windows Task Manager, I was told that the program was waiting for input from me but there was no prompt so I killed the process mercilessly. When I tried to uninstall the application, I was told that another copy of it was running somewhere in memory. So I rebooted, uninstalled the app, installed afresh from this morning's "CreativeCloudSet_up.exe" file, logged in to my Adobe account, and all seems well.
    Was not thrilled with the experience but, hey, it's working now.
    -- Sam

  • Receiving error updating creative cloud after firewall changes to our network.

    Receiving error updating creative cloud after firewall changes to our network.
    We have an end user that is trying to update through the creative cloud application.  We have tried track down what is being blocked but have hit a dead end.
    When the Creative Cloud Software tries to call out we are seeing a connection attempt to https://ops:443/ims/token/v1
    I have researched and the only reference to IMS for Adobe I was able to locate was the IMSService.  This appears to be an authentication service.  The issue is that "ops" is not a valid domain.
    This issue only appears to affect the Creative Cloud Software as I was able to update a test machine with Creative Cloud through the Adobe Application Manager.
    The user's system and our test system are running OS X Yosemite

    Hi There,
    Can you please confirm if below links with ports combination are white listed on your firewall. Adobe creative cloud desktop app uses these ports only.
    Address
    Ports
    ccmdls.adobe.com
    443
    ims-na1.adobelogin.com
    80
    443
    ims-prod06.adobelogin.com
    443
    na1r.services.adobe.com
    80
    443
    prod-rel-ffc-ccm.oobesaas.adobe.com
    443
    prod-rel-ffc.oobesaas.adobe.com
    443
    lm.licenses.adobe.com
    80
    443
    ccmdl.adobe.com
    80
    swupmf.adobe.com
    80
    swupdl.adobe.com
    80
    acp.adobeoobe.com
    443
    interaction.adobe.com
    443
    Thanks,
    Ashish

  • I can not download creative cloud after I purchased

    How can I download creative cloud after I purchased? i am not given the option in 'manage my account"

    Hi M Goode,
    Please refer to the help document below to download and install the Adobe creative Cloud:
    Creative Cloud Help | Download, install, update, or uninstall apps
    Regards,
    Sheena

  • How to cancel an updating Creative Cloud? I have not administrators rights on PC

    How to cancel an updating Creative Cloud? I have not administrators rights on PC

    Hi There,
    You can try to end Creative Cloud process, chec kthe links below.
    End a process - Windows Help
    Activity Monitor: Quit a process
    Thanks,
    Atul Saini

  • Having trouble updating creative cloud for desktop. (error code:2)

    Having trouble updating creative cloud for desktop. (error code:2)

    Hi Olaolu,
    You can follow the article: Error: "Failed to install" | Creative Cloud Desktop which will help you to get your issue fixed.
    You can also follow the thread: Creative Cloud desktop failed to update.(Error code: 2) where this issue is already discussed.
    Let us know if it works or not.
    Thanks,
    Ratandeep Arora

  • I downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

    i downloaded creative cloud to my mac as I wanted Illustrator. But while I can find the creative cloud app, I can't access the actual illustrator program. Help!

    Hi Amy,
    Kindly try the below mentioned links.
    Creative Cloud Help | Download, install, update, or uninstall apps
    Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
    Thanks,
    Atul Saini

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