I can't update firefox and it tells me that the softeware update failed.

I want to install the newest version of firefox but it wont let me. The message it keeps giving me is that:
Software Update Failed:
The update could not be installed. Please make sure there are no other copies of firefox running on your computer, and then restart firefox to try again.
And I'm sure that there is no other copies running on my computer. I've try restarting it a lot of times before but the same message keeps appearing. When I try to uninstall it, it tells me to reboot the computer and then try to update it after the reboot is done. I tried to update after the reboot but the same message appeared again. And the cycle continues.

She was as frustrated as I and was going to kick the problem "upstairs."  She felt that by now iCloud had been out long enough for them to have resolved the issues without having to resort to fixes from the outside (so in essence, I would have to say that she agrees with you that they should be able to provide a resolution for their own software).
I have more than just that issue on my MBP (iPhoto keeps asking me to "upgrade" everytime I open it, old Safari windows open when I restart or turn the machine on from a shutdown....I think it's possessed.  I'm able to do everything that I want to do, but it's very annoying....) and so I'll be working with her again when she returns to work on Monday.  I do have to say that she doesn't rush and has spent at a minimum 2 hours each night for the last 2 nights with me over the phone (talk about califlower ear!) 
She had me do a reinstall of Lion last night and as far as I can tell, it fixed nothing....  

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