I can't update Illustrator

I can't update Illustrator via creative cloud : error U44M1I210... Did someone have the same problem and overall a solution :-))
Thnaks Flo

Flo,
This may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Similar Messages

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    Hi mcgee_r,
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  • I can't update to version 2014.2.2

    Hello,
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    -System Info :
    Adobe Photoshop Version: 2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299  x32
    Operating System: Windows 7 32-bit
    Version: 6.1 Service Pack 1
    System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1
    Physical processor count: 2
    Processor speed: 2194 MHz
    Built-in memory: 2909 MB
    Free memory: 1069 MB
    Memory available to Photoshop: 1594 MB
    Memory used by Photoshop: 60 %
    3D Multitone Printing: Disabled.
    Windows 2x UI: Disabled.
    Highbeam: Disabled.
    Image tile size: 128K
    Image cache levels: 4
    Font Preview: Medium
    TextComposer: Middle Eastern and South Asian
    Display: 1
    Display Bounds: top=0, left=0, bottom=768, right=1366
    OpenGL Drawing: Enabled.
    OpenGL Allow Old GPUs: Not Detected.
    OpenGL Drawing Mode: Basic
    OpenGL Allow Normal Mode: False.
    OpenGL Allow Advanced Mode: False.
    AIFCoreInitialized=1
    AIFOGLInitialized=1
    OGLContextCreated=1
    NumGLGPUs=2
    glgpu[0].GLVersion="2.1"
    glgpu[0].GLMemoryMB=1326
    glgpu[0].GLName="Mobile Intel(R) 4 Series Express Chipset Family"
    glgpu[0].GLVendor="Intel"
    glgpu[0].GLVendorID=32902
    glgpu[0].GLDriverVersion="8.15.10.2869"
    glgpu[0].GLRectTextureSize=4096
    glgpu[0].GLRenderer="Mobile Intel(R) 4 Series Express Chipset Family"
    glgpu[0].GLRendererID=10818
    glgpu[0].HasGLNPOTSupport=1
    glgpu[0].GLDriver="igdumdx32.dll,igd10umd32.dll"
    glgpu[0].GLDriverDate="20121004000000.000000-000"
    glgpu[0].CanCompileProgramGLSL=1
    glgpu[0].GLFrameBufferOK=1
    glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20  - Intel Build 8.15.10.2869"
    glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1024 ]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
    glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
    glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
    glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
    glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
    glgpu[1].GLVersion="2.1"
    glgpu[1].GLMemoryMB=0
    glgpu[1].GLName="Mobile Intel(R) 4 Series Express Chipset Family"
    glgpu[1].GLVendor="Intel"
    glgpu[1].GLVendorID=0
    glgpu[1].GLDriverVersion="8.15.10.2869"
    glgpu[1].GLRectTextureSize=4096
    glgpu[1].GLRenderer="Mobile Intel(R) 4 Series Express Chipset Family"
    glgpu[1].GLRendererID=0
    glgpu[1].HasGLNPOTSupport=1
    glgpu[1].GLDriver="igdumdx32.dll,igd10umd32.dll"
    glgpu[1].GLDriverDate="20121004000000.000000-000"
    glgpu[1].CanCompileProgramGLSL=1
    glgpu[1].GLFrameBufferOK=1
    glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20  - Intel Build 8.15.10.2869"
    glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1024 ]
    glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
    glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
    glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
    glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[512]
    glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[1024]
    glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[41]
    glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
    glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
    glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
    glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0
    License Type: Perpetual
    Serial number: XXXX-XXXX-XXXX-XXXX-XXXX
    Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\
    Temporary file path: C:\Users\ABDULR~1\AppData\Local\Temp\
    Photoshop scratch has async I/O enabled
    Scratch volume(s):
      Startup, 92.7G, 20.0G free
    Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\Required\Plug-ins\
    Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014 (32 Bit)\Plug-ins\
    Installed components:
       A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112 
       ACE.dll   ACE 2014/08/12-23:42:09   79.557478   79.557478
       adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
       AdbePM.dll   PatchMatch 2014/09/07-21:07:38   79.558079   79.558079
       AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0 
       AdobeOwl.dll   Adobe Owl   5.2.4 
       AdobePDFL.dll   PDFL 2014/08/18-15:13:12   79.512424   79.512424
       AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399 
       AdobeXMP.dll   Adobe XMP Core 2014/08/20-09:53:02   79.156797   79.156797
       AdobeXMPFiles.dll   Adobe XMP Files 2014/08/20-09:53:02   79.156797   79.156797
       AdobeXMPScript.dll   Adobe XMP Script 2014/08/20-09:53:02   79.156797   79.156797
       adobe_caps.dll   Adobe CAPS   8,0,0,13 
       AGM.dll   AGM 2014/08/12-23:42:09   79.557478   79.557478
       ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31 
       amtlib.dll   AMTLib   7.0.0.169 BuildVersion: 7.0; BuildDate: Mon Apr 8 2013 2:31:50)   1.000000
       ARE.dll   ARE 2014/08/12-23:42:09   79.557478   79.557478
       AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013
       AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013
       Bib.dll   BIB 2014/08/12-23:42:09   79.557478   79.557478
       BIBUtils.dll   BIBUtils 2014/08/12-23:42:09   79.557478   79.557478
       boost_date_time.dll   photoshopdva   8.0.0 
       boost_signals.dll   photoshopdva   8.0.0 
       boost_system.dll   photoshopdva   8.0.0 
       boost_threads.dll   photoshopdva   8.0.0 
       cg.dll   NVIDIA Cg Runtime   3.0.00007 
       cgGL.dll   NVIDIA Cg Runtime   3.0.00007 
       CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411
       CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411
       CoolType.dll   CoolType 2014/08/12-23:42:09   79.557478   79.557478
       dvaaudiodevice.dll   photoshopdva   8.0.0 
       dvacore.dll   photoshopdva   8.0.0 
       dvamarshal.dll   photoshopdva   8.0.0 
       dvamediatypes.dll   photoshopdva   8.0.0 
       dvametadata.dll   photoshopdva   8.0.0 
       dvametadataapi.dll   photoshopdva   8.0.0 
       dvametadataui.dll   photoshopdva   8.0.0 
       dvaplayer.dll   photoshopdva   8.0.0 
       dvatransport.dll   photoshopdva   8.0.0 
       dvaui.dll   photoshopdva   8.0.0 
       dvaunittesting.dll   photoshopdva   8.0.0 
       dynamiclink.dll   photoshopdva   8.0.0 
       ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519
       icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090 
       icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090 
       igestep30.dll   IGES Reader   9.3.0.113 
       imslib.dll   IMSLib DLL   7.0.0.154 
       JP2KLib.dll   JP2KLib 2014/06/28-00:28:27   79.254012   79.254012
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A) 
       libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0 
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0 
       LogSession.dll   LogSession   7.2.1.3399 
       mediacoreif.dll   photoshopdva   8.0.0 
       MPS.dll   MPS 2014/08/18-23:43:19   79.557676   79.557676
       pdfsettings.dll   Adobe PDFSettings   1.04 
       Photoshop.dll   Adobe Photoshop CC 2014   15.2.1 
       Plugin.dll   Adobe Photoshop CC 2014   15.2.1 
       PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (32 bit)   5.0.0 
       PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (32 bit)   5.2.0.52 
       PSArt.dll   Adobe Photoshop CC 2014   15.2.1 
       PSViews.dll   Adobe Photoshop CC 2014   15.2.1 
       SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519
       ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992
       svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0 
       tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114 
       tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114 
       TfFontMgr.dll   FontMgr   9.3.0.113 
       TfKernel.dll   Kernel   9.3.0.113 
       TFKGEOM.dll   Kernel Geom   9.3.0.113 
       TFUGEOM.dll   Adobe, UGeom©   9.3.0.113 
       updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14
       VulcanControl.dll   Vulcan Application Control Library   5.0.0.82 
       VulcanMessage5.dll   Vulcan Message Library   5.0.0.82 
       WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204
       wu3d.dll   U3D Writer   9.3.0.113 
    Required plug-ins:
       3D Studio 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Accented Edges 15.2.1
       Adaptive Wide Angle 15.2.1
       Angled Strokes 15.2.1
       Average 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Bas Relief 15.2.1
       BMP 15.2.1
       Camera Raw 9.0
       Camera Raw Filter 9.0
       Chalk & Charcoal 15.2.1
       Charcoal 15.2.1
       Chrome 15.2.1
       Cineon 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Clouds 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Collada 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Color Halftone 15.2.1
       Colored Pencil 15.2.1
       CompuServe GIF 15.2.1
       Conté Crayon 15.2.1
       Craquelure 15.2.1
       Crop and Straighten Photos 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Crop and Straighten Photos Filter 15.2.1
       Crosshatch 15.2.1
       Crystallize 15.2.1
       Cutout 15.2.1
       Dark Strokes 15.2.1
       De-Interlace 15.2.1
       Dicom 15.2.1
       Difference Clouds 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Diffuse Glow 15.2.1
       Displace 15.2.1
       Dry Brush 15.2.1
       Eazel Acquire 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Embed Watermark 4.0
       Entropy 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Export Color Lookup Tables NO VERSION
       Extrude 15.2.1
       FastCore Routines 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Fibers 15.2.1
       Film Grain 15.2.1
       Filter Gallery 15.2.1
       Flash 3D 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Fresco 15.2.1
       Glass 15.2.1
       Glowing Edges 15.2.1
       Google Earth 4 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Grain 15.2.1
       Graphic Pen 15.2.1
       Halftone Pattern 15.2.1
       HDRMergeUI 15.2.1
       HSB/HSL 15.2.1
       IFF Format 15.2.1
       IGES 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Ink Outlines 15.2.1
       JPEG 2000 15.2.1
       Kurtosis 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Lens Blur 15.2.1
       Lens Correction 15.2.1
       Lens Flare 15.2.1
       Liquify 15.2.1
       Matlab Operation 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Maximum 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Mean 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Measurement Core 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Median 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Mezzotint 15.2.1
       Minimum 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       MMXCore Routines 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Mosaic Tiles 15.2.1
       Multiprocessor Support 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Neon Glow 15.2.1
       Note Paper 15.2.1
       NTSC Colors 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Ocean Ripple 15.2.1
       OpenEXR 15.2.1
       Paint Daubs 15.2.1
       Palette Knife 15.2.1
       Patchwork 15.2.1
       Paths to Illustrator 15.2.1
       PCX 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Photocopy 15.2.1
       Photoshop 3D Engine 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Photoshop Touch 14.0
       Picture Package Filter 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Pinch 15.2.1
       Pixar 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Plaster 15.2.1
       Plastic Wrap 15.2.1
       PLY 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       PNG 15.2.1
       Pointillize 15.2.1
       Polar Coordinates 15.2.1
       Portable Bit Map 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Poster Edges 15.2.1
       PRC 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Radial Blur 15.2.1
       Radiance 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Range 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Read Watermark 4.0
       Render Color Lookup Grid NO VERSION
       Reticulation 15.2.1
       Ripple 15.2.1
       Rough Pastels 15.2.1
       Save for Web 15.2.1
       ScriptingSupport 15.2.1
       Shake Reduction 15.2.1
       Shear 15.2.1
       Skewness 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Smart Blur 15.2.1
       Smudge Stick 15.2.1
       Solarize 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Spatter 15.2.1
       Spherize 15.2.1
       Sponge 15.2.1
       Sprayed Strokes 15.2.1
       Stained Glass 15.2.1
       Stamp 15.2.1
       Standard Deviation 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       STL 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Sumi-e 15.2.1
       Summation 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Targa 15.2.1
       Texturizer 15.2.1
       Tiles 15.2.1
       Torn Edges 15.2.1
       Twirl 15.2.1
       U3D 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Underpainting 15.2.1
       Vanishing Point 15.2.1
       Variance 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Virtual Reality Modeling Language | VRML 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Water Paper 15.2.1
       Watercolor 15.2.1
       Wave 15.2.1
       Wavefront|OBJ 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       WIA Support 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       Wind 15.2.1
       Wireless Bitmap 15.2.1 (2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299)
       ZigZag 15.2.1
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    Plug-ins that failed to load: NONE
    Flash:
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       Adobe Color Themes
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