I can't update iPhone software - it is telling me that I am not connected to the Internet - I have checked my connection
Can anyone let me know what to do - I am connected to the Internet but iTunes is telling me there is no connection when I try to update iPhone software? Thanks
If you are using a Windows based computer, could be security software and or the firewall preventing the update process.
iTunes for Windows: Troubleshooting security software issues
iTunes for Windows: Network Connectivity Tests
Helps to tells us when you post if you are Windows or Mac.
Similar Messages
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I've downloaded the ios7 software to my iphone but it didn't let me install it over air so I connected my iphone to itunes and updated it .. it's now stuck half way through saying 'updating iphone software' it's been like that for 40 mins .. should I be worried?
I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.
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When I try to update Photoshop, I get a message indicating that I am not connected to the internet.
When I try to update Photoshop, I get a message indicating that I am not connected to the internet
Could be the Apple servers. Try later.
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Missing All Apps in iTunes AND can't update iphone software
APP PROBLEM- just happened today
There are zero apps showing in my app folder all of the sudden. My phone shows that 77 updates are available, and yet, not a single app shows up in the apps folder itself. When I click "check for updates" in the app folder, again nothing.
IPHONE SOFTWARE PROBLEM- been happening for months
When I plug in my phone to update and sync it says I have software version 4.1 and "A newer version of the iphone software is available (v 4.2). Click to update" so I click "update" and then it says "This version of itunes (9.2) is the current version". Well I didn't click update itunes, i clicked update for the iphone software. So I can't update the software. I have a 2nd gen iphone.
The only change that's happened is I think I tried downloading the newest version of itunes and it said my operating system is too old for it. So, itunes 9 opens fine, my music is in there. All of my apps have disappeared and I can't update my iphone software. Please help.Thank you. So, as far as the iphone update, I'm out of luck unless I get a new operating system, right?
Yes, I tried restarting my computer to see if they would reappear. I just checked the library on my hard drive and I can't see any applications there. They are still not coming up in the apps folder in the itunes library either.
Any ideas? -
i have a ipad 64GB Wifi 3G and i can not get onto the internet, i dont have a data plan yet & i have set up wifi but it wont conect to the internet
From your description above I conclude that the WiFi transmitter and receiver of your iPad appear to be working, but I abviously cannot tell how well they are working.
Have you reset your iPad already?
Press the Home and sleep/wake buttons simultaneously until only the white Apple logo appears on the screen - usually 10 to 15 seconds - ignore anything else.
Genius Bar: http://www.apple.com/retail/geniusbar/ -
Can't update iphone software...takes forever to backup. help!!
I have the original iphone 16gb and I can't update to the current software. My iphone connects just fine to Itunes. I hit the update software button and it downloads the software just fine, then it starts backing up the iphone and it takes HOURS..DAYS...then I have to quit the process because I need to take my cell phone with me! I have a white macbook and have had no problems with Itunes...I have the latest version of Itunes. What should I do to speed up the updating process? It has never taken this long before! I have a bunch of apps...about 5gb worth...should I erase those first? I tried erasing everything else and it doesn't speed up the process at all. HELP!! By the way, there is 10gb free space on my iphone right now...and it still takes forever!
Thanks so much! Need to update immediately because I am having serious problems with the phone. Help needed quick!Nevermind...I just took all the apps and music off my iphone and it updated real quick. Pain in the butt but it worked.
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my girlfriend hack my ipod (the newest generation) when i was in the shower, my iPod is 4.3.5. i bought a new computer "hp" when i connected my ipod, iTunes pop a new window, that said that i needed to download the new software, I can't downloaded it cuz, the window said that there was an error and it was because the internet and other stuff, then another window came up, and said that if I wanted to download, and upgrade my iPod or erase all and i don't know what to do, cuz i have a lot of songs, and almost my hole life is in there, just kidding, please answer me the fastest that you can.
when i connected my ipod, iTunes pop a new window, that said that i needed to download the new software, I can't downloaded it cuz, the window said that there was an error and it was because the internet and other stuff,
In the course of your troubleshooting to date, have you worked through the following document?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
i cant update to 5.0.1 because it says im not updated to the internet. can someone help me?
Jailbreaking voids the Apple warranty and also means you will not get any support from Apple, including from this Apple forum.
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Can I update IPhone software via an IPad?
I'm wondering if it's possible to do software updates for my IPhone via an IPad vs. a computer/laptop?
No. If you're updating to iOS 5.0, you must do so through iTunes on your computer.
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After a day of my apple tv not being able to connect to the iTunes server, I am now able to connect but can't even download a movie. Please don't tell me all the money I spent on this system as well as content was a waste. What the heck is going on apple?!? You guys used to be the best!
Thanks for running that test on the brand new library, jfinch420. I can add that Home Sharing seems to be otherwise working. Yesterday, as a test I shut off Home Sharing and rebooted the AppleTV and my iPhone Remote app stopped working. I reenabled Home Sharing and the app began working again. The Remote App requires Home Sharing to work. This would seem to indicate that Home Sharing on my AppleTV seems to be working. So the problem for me is very specifically that all network services work on my AppleTV except the ability to access my iTunes library.
I'm trying to think of what variables changed. iTunes was updated to v12.0.1.26 on October 16th, and there was an AppleTV update on November 17th, but my 2nd gen AppleTV is still running 6.2.1. There is no later OS for it. I was using my AppleTV to stream media from my iTunes library on the 26th. For the life of me I cannot identify what changed while I was away over the holiday. By November 28th, my AppleTV could no longer connect to my iTunes library.
In addition, my AppleTV frequently crashes and reboots when accessing preferences from time to time. It's likely related. In fact, last week I changed my library name to see if the AppleTV would notice. I did it again a moment ago and my AppleTV crashed every time I selected "Computers". I rebooted iTunes and the AppleTV and that fixed the crashing problem. I don't know what it means, but I'm throwing it out there for what it's worth.
I will check the following things next:
1) Connect iTunes & AppleTV via ethernet to rule out WiFi router issues.
2) Use a different iCloud account to enable Home Sharing.
3) Wait for the weekend when my friend can use his iCloud info to test home sharing between his laptop and my AppleTV.
4) Call Apple. Maybe there is a component on the AppleTV motherboard that has gone bad causing the problems.
BTW, I have an enormous library, too, but your test ruled out library size as an issue. -
I cannot update 6.1.3
Restart or reboot your iPad and then see if you can update.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. -
I can't send out mail. the prompt is telling me that I am not connected to a server. What do I do?
How do I connect to a server to enable me to send mail
Well you can start by adding detail - any detail that might help.
What mail application are you using? Mail.app? something else? What else?
Your signature says you use hotmail - is this hotmail you're trying to configure? or something else?
Is the problem with this specific email account? or all (do you have more than 1?)
Without these (and likely more) answers there's not enough to go on here. -
phone will not work after automatic download of ios7.6
You mead iOS 7.0.6, right?
See this:
iOS: Unable to update or restore -
attempting to update iphone software via pc. itunes engaged. back up does not appear to have occurred. device now locked. requesting restore action. anyway to save photos in this status? or restore after?
it was just the biggest mistake of today, not my life :P
restoration steps i took were:
1. connect the dead phone to another pc with itunes turned on
2. follow the notifications on that itunes
3. restore the phone
4. disconnect the phone after the restoration without clicking any buttons of that itunes
5. connect the phone to my own pc
6. my own pc can recognize the phone and itunes will try to restore the backup of my phone
7. restore from the backup on my pc
8. sync everything (tick all the apps in itunes manually since there is no such button to select all) and reorganize all the apps
9. after ca. 25 min, the phone is back to the previous sw version -
While updating iphone software to 5.0.1, I am getting error that Iphone could not be updated because the firmware file not compatible.
Can anyone help me to resolve this issue.Using iTunes 10.5.2.11 on a PC running 64 bit Windows 7
First did a full back up of iphone using iTunes
Put iphone into Recovery Mode ( http://support.apple.com/kb/ht1808 ). Erases all user data and settings!
Disconnected USB cable from iphone
Powered off iphone by holding down Sleep/Off button until slider appeared, slid to off, waited until screen dark
Pressed and kept holding Home button while plugging cable back into phone
I still saw the graphic on the iphone that said to plug into iTunes, so I unplugged and re-plugged cable. (I may have released the Home button too soon)
Recovery Mode alert came up in iTunes.
Followed all iTunes prompts to restore phone - it downloaded and sucessfully installed iOS 5.0.1
iphone did not appear in iTunes due to missing pairing file (that made me nervous)
iphone was now at factory settings. I followed prompts on iphone screen to start reactivation process
Eventually the iphone asked if I wanted to restore from a back-up (whew!)
A window opened in iTunes and I was able to select my previous back-up file for the restore
A full restore from back-up then occured
I also allowed a carrier settings update to occur when prompted (not sure that happens in all cases)
When the restore was done I had to re-enter some passwords, but everything was there
iOS is now 5.0.1 (9A406). The whole process took about an hour.
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