I can't update lion or snow from the updater nor from manual downloads. Please help
Does anyone have any idea why?
May 21 21:54:16 Mike Software Update[193]: JS: 10.7
May 21 21:54:26: --- last message repeated 1 time ---
May 21 21:54:26 Mike Software Update[193]: JS: Firmware is up to date.
May 21 21:54:27: --- last message repeated 1 time ---
May 21 21:54:27 Mike Software Update[193]: JS: model = MacBookPro5,2
May 21 21:54:27 Mike Software Update[193]: JS: 10.7
May 21 21:54:43: --- last message repeated 4 times ---
May 21 21:54:43 Mike Software Update[202]: Acquired Lock: 501, 193, 0
May 21 21:54:43 Mike Software Update[202]: Releasing Lock: 501, 193, 0
May 21 21:54:47 Mike Software Update[193]: Calculated need 7558.392 MB; 452239.098 MB free; 452242.699 MB available with MTM reclaim
May 21 21:54:50 Mike Software Update[202]: Acquired Lock: 501, 193, 0
May 21 22:03:30 Mike Software Update[193]: Calculated need 5628.984 MB; 450304.393 MB free; 450307.995 MB available with MTM reclaim
May 21 22:03:31 Mike Software Update[202]: Releasing Lock: 501, 193, 0
May 21 22:04:01 Mike installd[297]: PackageKit: ----- Begin install -----
May 21 22:04:01 Mike installd[297]: PackageKit: request=PKInstallRequest <14 packages, destination=/>
May 21 22:04:01 Mike installd[297]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Library/Updates/041-3708/GarageBand6.0.5Update.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4561/iMovie9.0.4Update.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4647/iPhoto9.1Update.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4647/iPhoto9.1ContentUpdate.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4647/iLifeSlideshow_v2.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5182/RAWCameraUpdate3.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5493/FlashbackMalwareRemover.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5631/MacOSXUpdCombo10.7.4.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5631/JavaEssentials.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5631/RemoteDesktop.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/AppleMobileDeviceSupport.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/iTunesX.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/CoreFP.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/iTunesAccess.pkg>"
May 21 22:04:03 Mike installd[297]: PackageKit: Skipping component "com.apple.AppleMPEG2Codec" (1.0.1-220.0.0-2200000-*) because the version 1.0.2-220.1.0-220001000000000-148 is already installed at /Library/QuickTime/AppleMPEG2Codec.component.
May 21 22:04:03 Mike installd[297]: PackageKit: Skipping component "com.apple.iLMBiPhoto9Plugin" (2.5.2-252.0.0-2520000-*) because the version 2.6.0-288.0.0-288000000000000-7 is already installed at /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBiPhoto9Plugin.ilmbplugin.
May 21 22:04:04 Mike installd[297]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.iLifeSlideshow_v2 (prefix path=/)
May 21 22:04:04 Mike installd[297]: PackageKit: Skipping component "com.apple.rawcamera.coretypes" (3.12.0-614.0.0-6140000-*) because version 3.12.0-615.0.0-615000000000000-* will also be installed.
May 21 22:04:04 Mike installd[297]: PackageKit: Skipping component "com.apple.RawCamera.bundle" (3.12.0-614.0.0-6140000-*) because version 3.12.0-615.0.0-615000000000000-* will also be installed.
May 21 22:04:36 Mike installd[297]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.JavaEssentials (prefix path=/)
May 21 22:04:36 Mike installd[297]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.RemoteDesktop (prefix path=/)
May 21 22:04:37 Mike installd[297]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.AppleMobileDeviceSupport (prefix path=/)
May 21 22:04:37 Mike installd[297]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.CoreFP (prefix path=/)
May 21 22:04:38 Mike installd[297]: PackageKit: Extracting file://localhost/Library/Updates/041-3708/GarageBand6.0.5Update.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 21 22:04:43 Mike installd[297]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “iMovie9.0.4Update.pkg”." UserInfo=0x7f970e21ce10 {NSLocalizedDescription=An error occurred while extracting files from the package “iMovie9.0.4Update.pkg”., NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, NSURL=file://localhost/Library/Updates/041-4561/iMovie9.0.4Update.pkg, PKInstallPackageIdentifier=com.apple.pkg.iMovie9.0.4Update, NSUnderlyingError=0x7f970e362650 "The file couldn’t be opened because it isn’t in the correct format."} {
NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201ciMovie9.0.4Update.pkg\U201d.";
NSURL = "file://localhost/Library/Updates/041-4561/iMovie9.0.4Update.pkg";
NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 \"The file couldn\U2019t be opened because it isn\U2019t in the correct format.\"";
PKInstallPackageIdentifier = "com.apple.pkg.iMovie9.0.4Update";
May 21 22:04:44 Mike Software Update[289]: Error: An error occurred while extracting files from the package “iMovie9.0.4Update.pkg”. (PKInstallErrorDomain code 110)
May 21 22:26:57 Mike Software Update[228]: JS: 10.7
May 21 22:27:01 Mike diskmanagementd[244]: DM ->T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: inHostDiskUDS=0x10dc08c20=disk0s2=Death Disk inWhatStr=RecoveryInfoBaseSystemVersion
May 21 22:27:02 Mike diskmanagementd[244]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did get booterRecoveryUDS=0x10dc08ae0=disk0s3=Recovery HD
May 21 22:27:02 Mike diskmanagementd[244]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did mount nobrowse; MP=/Volumes/Recovery HD OMS=0x7f86a0512620
May 21 22:27:02 Mike diskmanagementd[244]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: getting dict from file=/Volumes/Recovery HD/com.apple.recovery.boot/SystemVersion.plist
May 21 22:27:02 Mike diskmanagementd[244]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: got dict (or NULL=will return err): oooInfoDict=0x10d91bbc0
May 21 22:27:02 Mike diskmanagementd[244]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did if-needed-best-effort unmount
May 21 22:27:02 Mike diskmanagementd[244]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
ProductBuildVersion = 11A511;
ProductCopyright = "1983-2011 Apple Inc.";
ProductName = "Mac OS X";
ProductUserVisibleVersion = "10.7";
ProductVersion = "10.7";
May 21 22:27:02 Mike Software Update[228]: JS: 10.7
May 21 22:27:05: --- last message repeated 1 time ---
May 21 22:27:05 Mike Software Update[228]: JS: Firmware is up to date.
May 21 22:27:05: --- last message repeated 1 time ---
May 21 22:27:05 Mike Software Update[228]: JS: model = MacBookPro5,2
May 21 22:27:05 Mike Software Update[228]: JS: 10.7
May 21 22:27:10: --- last message repeated 4 times ---
May 21 22:27:10 Mike Software Update[238]: Acquired Lock: 501, 228, 0
May 21 22:27:10 Mike Software Update[238]: Releasing Lock: 501, 228, 0
May 21 22:27:15 Mike Software Update[228]: Calculated need 7558.392 MB; 450727.268 MB free; 450731.092 MB available with MTM reclaim
May 21 22:27:18 Mike Software Update[238]: Acquired Lock: 501, 228, 0
May 21 22:36:01 Mike Software Update[228]: Calculated need 5628.984 MB; 448797.712 MB free; 448801.536 MB available with MTM reclaim
May 21 22:36:01 Mike Software Update[238]: Releasing Lock: 501, 228, 0
May 21 22:36:06 Mike Software Update[238]: Acquired Lock: 0, 281, 0
May 21 22:36:17 Mike installd[285]: PackageKit: ----- Begin install -----
May 21 22:36:17 Mike installd[285]: PackageKit: request=PKInstallRequest <14 packages, destination=/>
May 21 22:36:17 Mike installd[285]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Library/Updates/041-3708/GarageBand6.0.5Update.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4561/iMovie9.0.4Update.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4647/iPhoto9.1Update.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4647/iPhoto9.1ContentUpdate.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-4647/iLifeSlideshow_v2.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5182/RAWCameraUpdate3.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5493/FlashbackMalwareRemover.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5631/MacOSXUpdCombo10.7.4.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5631/JavaEssentials.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-5631/RemoteDesktop.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/AppleMobileDeviceSupport.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/iTunesX.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/CoreFP.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz041-4793/iTunesAccess.pkg>"
May 21 22:36:19 Mike installd[285]: PackageKit: Skipping component "com.apple.AppleMPEG2Codec" (1.0.1-220.0.0-2200000-*) because the version 1.0.2-220.1.0-220001000000000-148 is already installed at /Library/QuickTime/AppleMPEG2Codec.component.
May 21 22:36:19 Mike installd[285]: PackageKit: Skipping component "com.apple.iLMBiPhoto9Plugin" (2.5.2-252.0.0-2520000-*) because the version 2.6.0-288.0.0-288000000000000-7 is already installed at /Library/Application Support/iLifeMediaBrowser/Plug-Ins/iLMBiPhoto9Plugin.ilmbplugin.
May 21 22:36:20 Mike installd[285]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.iLifeSlideshow_v2 (prefix path=/)
May 21 22:36:20 Mike installd[285]: PackageKit: Skipping component "com.apple.rawcamera.coretypes" (3.12.0-614.0.0-6140000-*) because version 3.12.0-615.0.0-615000000000000-* will also be installed.
May 21 22:36:20 Mike installd[285]: PackageKit: Skipping component "com.apple.RawCamera.bundle" (3.12.0-614.0.0-6140000-*) because version 3.12.0-615.0.0-615000000000000-* will also be installed.
May 21 22:36:24 Mike installd[285]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.JavaEssentials (prefix path=/)
May 21 22:36:25 Mike installd[285]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.RemoteDesktop (prefix path=/)
May 21 22:36:25 Mike installd[285]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.AppleMobileDeviceSupport (prefix path=/)
May 21 22:36:25 Mike installd[285]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.CoreFP (prefix path=/)
May 21 22:36:26 Mike installd[285]: PackageKit: Extracting file://localhost/Library/Updates/041-3708/GarageBand6.0.5Update.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 21 22:36:36 Mike installd[285]: PackageKit: Extracting file://localhost/Library/Updates/041-4561/iMovie9.0.4Update.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
May 21 22:36:42 Mike installd[285]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “iPhoto9.1Update.pkg”." UserInfo=0x7fe76a71dcc0 {NSLocalizedDescription=An error occurred while extracting files from the package “iPhoto9.1Update.pkg”., NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, NSURL=file://localhost/Library/Updates/041-4647/iPhoto9.1Update.pkg, PKInstallPackageIdentifier=com.apple.pkg.iPhoto9.1Update, NSUnderlyingError=0x7fe76b1ca720 "The file couldn’t be opened because it isn’t in the correct format."} {
NSFilePath = "/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root";
NSLocalizedDescription = "An error occurred while extracting files from the package \U201ciPhoto9.1Update.pkg\U201d.";
NSURL = "file://localhost/Library/Updates/041-4647/iPhoto9.1Update.pkg";
NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=259 \"The file couldn\U2019t be opened because it isn\U2019t in the correct format.\"";
PKInstallPackageIdentifier = "com.apple.pkg.iPhoto9.1Update";
May 21 22:36:43 Mike Software Update[238]: Releasing Lock: 0, 281, 0
May 21 22:36:43 Mike Software Update[281]: Error: An error occurred while extracting files from the package “iPhoto9.1Update.pkg”. (PKInstallErrorDomain code 110)
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Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: @(#)PROGRAM:Install PROJECT:Install-686.2
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: @(#)PROGRAM:IA PROJECT:InstallAssistant-209
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Hardware: MacBookPro5,3 @ 2.80 GHz (x 2), 8192 MB RAM
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Running OS Build: Mac OS X 10.7.2 (11C74)
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: PWD=/
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: SHLVL=1
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: __OSINSTALL_ENVIRONMENT=1
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: CI_DEFAULT_OPENCL_USAGE=0
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: OS_INSTALL=1
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: _=/System/Installation/CDIS/LCA.app/Contents/MacOS/LCA
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Using distribution archive from /Volumes/Image Volume/Packages/OSInstall.mpkg
Dec 31 22:56:49 localhost Install Mac OS X Lion[343]: Using product <OSInstallDVDProduct> based on media at /Volumes/Image Volume at distance 10
Dec 31 22:56:49 localhost Install Mac OS X Lion[343]: Using product <OSInstallESDProduct> based on distribution at /Volumes/Image Volume/Packages/OSInstall.mpkg at distance 5
Dec 31 22:56:49 localhost Install Mac OS X Lion[343]: Checking Software Update catalog URL http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ->T+[DMToolBootPreference getPartitionBootability:]: inUDS=0x1144acc30=disk0s2=Mac os X
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMBootable=1 (bootable right now without any further action)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMBootCapable=0 (bootable if you call MKCFPrepareBootDevice)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMBootSurgeryRequired=0 (for primitive MBR on BIOS, add boot block and loader)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMFSSurgeryRequired=0 (for primitive MBR on BIOS, add boot block and loader)
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Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Retrying file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg after 1 failure(s)
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Retrying file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg after 2 failure(s)
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Retrying file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg after 3 failure(s)
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Failed to retrieve file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg (Error Domain=com.apple.PackageKit.PKFileDownload Code=3 "The operation couldn’t be completed. (com.apple.PackageKit.PKFileDownload error 3.)")
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Failed to download package from file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg and no alternate source.
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Stopped operation queue with Error Domain=IAErrorDomain Code=402 "Kan ikke hente de ekstra komponenter, der kræves til installering af Mac OS X." UserInfo=0x115d8b540 {NSLocalizedDescription=Kan ikke hente de ekstra komponenter, der kræves til installering af Mac OS X., NSUnderlyingError=0x117362000 "The operation couldn’t be completed. (com.apple.PackageKit.PKFileDownload error 3.)"} -
I purchased I movie on Feb.15th 2014, and now when I go to update it, it's showing the apple i.d. of the previous owner of this laptop from two years ago. I can't update it on my computer? Help?
If the tech didn't erase the Mac as I stated above, he hasn't properly prepared your Mac for a second hand owner. Nothing less that erasing the HDD and returning the Mac to the shipping version of OS X so you may set up the Mac as a new Mac will suffice. All Macs since the introduction of OS X lion have shipped with iLife apps from the Mac App Store installed for free. Prior to Lion, they shipped with the boxed version of the apps.
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CAn I run Lion and snow leopard on the same computer with different sign-ins?
CAn I run Lion and snow leopard on the same computer with different sign-ins?
Alternatively, partition your internal HD and dual-boot it. Do note that you have to reboot to switch back and forth. You can't do it by logging out and back in.
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I was updated my Iphone 4s from computer(ITunes).ITunes get error and update failed.(When Iphone is preparing.).And now ı can't use my IPhone.At the screen there is a USB cable and up of the screen there is ITunes' logo.PLEASE HELP!
Read what i say. Put iPhone in DFU mode. Connect with USB cable and restore.
Read:
http://www.apple.com/support/iphone/assistant/restore/ -
Hi,
I Have a MBP mid 2009, 8 Gb RAM, had mavericks, changed hard drive to get more space (500Gb) and couldn't restart from time machine so had to install Snow Leopard, now have OS 10.6.8 and can't update to mavericks again. Any help?You did not contact us. This is just a user to user forum where we try to help each other out. No one here works for Apple and as far as we know Apple do not even come here. Ring back the number you originally called on and ask for an explanation.
Cheers
Pete -
In my iPad 2 with IO6 today I can not send emails from my gmail account, they go to the outbox directly...why? How can i solve this problem? ..I restarted the IPad but the problem was not solved. Please help.
Greetings,
Questions:
1. What version of the Mac OS are you running (Apple > About this Mac)?
2. What version of the iOS are you running (Settings > About)?
3. Do you use MobileMe/ iCloud or another server based sync solution like Google or Yahoo?
4. Do other changes to synced information like Address Book content sync successfully back and forth?
Based on your description it sounds like you have a 1 way sync issue. Events sync fine between the iOS devices and fine from the computer to the iOS devices but not from the iOS devices to the computer.
Try:
Backup your computer and iOS devices before doing anything else:
http://support.apple.com/kb/HT1427
http://support.apple.com/kb/ht1766
Ensure all the devices in use are fully up to date: Apple > Software Update / Settings > General > Software Update
Make separate backups of critical data:
Backup your computer Addressbook: http://docs.info.apple.com/article.html?path=AddressBook/4.0/en/ad961.html
Backup your computer iCal: http://support.apple.com/kb/HT2966
Reset syncing on your Mac: http://support.apple.com/kb/TS1627
Reply back if that does not resolve your issue.
Hope that helps.
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